The Bridal Suite

WORST EXPERIENCE EVER!!! These people are CROOKS! They will say anything to get your moneyOver the summer, I flew from the Midwest to Florida to get my dressThey promised me I would receive my dress at the very beginning of SeptemberI received my dress in OctoberI'm getting married at the beginning of NovemberThis is a huge problem because they sent the wrong color, and now there is no time for them to fix the situationThey literally said there wasn't anything they could doThey wouldn't even give a partial refundWe now have to spend over $to change most of the wedding essentials such as shoes, veil, grooms tux, etc to match the new colorI paid several hundred dollars for custom fittingWhen I received my dress, it was so big that the top couldn't stay up on its own, amongst other problemsThey said that was normalHow is that normal?? I understand that minor adjustments may have been necessary, but the second seamstress (who has over years experience) was in complete shockShe said it was one of the worst sizings she has ever witnessedWe tried contacting The Bridal Suite for weeks, and they called us liars, saying they never received any phone callsIt was always the same story: "the manager is in a meeting, so we'll call back"When we finally got a hold of them, they called me a liar, saying I didn't know what I was talking aboutI took pictures of the dress at their store proving the color I wantedThey said they never had the color of the dress I wanted EVEN THOUGH THEIR WEBSITE SAID IT WAS AVAILABLE! They belittled me over the phone, and made me feel like I was doing something wrongAs the bride, I'm devastatedMy wedding is supposed to be the best day of my life, and instead I have to make due with something I didn't wantIt's a nightmareFrom a bride's heart to all the other brides out there, you deserve betterPlease, please, please don't compromise your dreamYou will regret this decisionDO NOT SHOP HERE!!!!!