The Brix Apartments Reviews (%countItem)
The Brix Apartments Rating
Address: 5156 Vandelia St, Dallas, Texas, United States, 75235
Phone: |
Show more...
|
Web: |
|
E-mails: |
Sign in to see
|
Add contact information for The Brix Apartments
Add new contacts
The complaint is about funds that were paid for specific reason and were not accepted for that reason.
I asked my apartment complex what the process was to terminate my lease early. They informed me that I needed to provide a 60 day notice to vacate and I need to pay for 2 months of rent and a re-letting fee. My rent is $840.00, so I paid $1,680 for the two months rent that was require and an additional $714.00 for the re-letting fee. After paying that they re-listed my apartment and told me that they would attempt to find someone to move into my apartment by 07/09/2020. They also told me that I would only be responsible for rent the months following May if they were unable to find a new tenant. After paying all the money that was required of me, I received a phone call from the leasing office, and they stated, "the $2,394.00 that you paid was actually just a penalty for breaking the lease and you are now required to pay rent for April, May, and additional months if needed.(3/10/2020)" I have made all these commitments, such as, I found a new apartment and signed a lease and got a new job in the new city that I am moving too. I later found that the leasing agent admitted to her mistake and still demanded that I pay all future rent. I asked to speak to a manager to discuss a possible resolution for the matter and was told that I would receive a call on Friday, March 27, 2020 by the end of the day and never did. I called today, March 30, 2020 ask informed the leasing office that I never received a call on Friday and was told, "the manager forgot to call and you will receive a call today." I still have not received a call.
I would like to handle this situation like an adult and have them honor the original agreement that was made on March 10, 2020. If that is not possible I want a refund of all my money and then I am moving out effective April 24,2020 and they will not receive anymore money from me.
The customer has misunderstood and misrepresented some of the facts.
Per the TAA Lease, customer is liable for the remainder of the lease term. (Per Para 32.3).
The customer has been talking to the office about lease break since February 1st, and the office has been helpful every single time and we have been consistent in our responses to the customer.
Customer's lease ends in August 2020, but the customer has been wanting to break the lease since February 1st, 2020.
We have consistently told him he would be liable for the remainder of his lease.
Customer accepted the option of paying reletting fees and 2 months of rent and continuing to pay month by month until we found someone else for this apartment.
There was a misunderstanding between that those two months would be applied to. The customer understood it as being applied to the immediate two months of April and May.
Our office requires that to be applied to the last two months of the lease, and then to refund the money once we find another resident.
Since there was a misunderstanding between the customer and the leasing office, the manager spoke to the customer on the phone on April 1st and agreed to apply the 2 months of payment to April and May rent. This issue has already been resolved.
Addressing the issue of the manager not calling the customer back on Friday, April 27th, we had every intention of calling the customer back on 27th but with COVID-19 and many other residents calling/writing asking for payment payments we were not able to call the customer back. The manager called the customer on April 1st, and apologized for not having been able to call until then.
Even though the manager did not call the resident, the leasing consultant was in communication with the resident every single day.
In fact, the customer also asked us on April 27th if they could withdraw their Notice of Intent to Move-out and continue through the end of the lease term. Based on that, the manager assumed this call could wait until the following week.
Someone from the office was in communication with the resident every single day.
Our office maintains records of text logs, and also communication logs with the resident and we can show that we have been responsive.
The customer has tried to break the lease since February 2020, and we have been consistent in our responses via text and email.
We have consistently told the resident he will be responsible for the remainder of the lease term.
Para 32.3 of the TAA lease allows us to accelerate rent and charge rent until lease end date of August. See Para 32.3 below
32.3 Acceleration. Unless we elect not to accelerate rent, all monthly rent for the rest of the Lease term or renewal period will be accelerated automatically without notice or
demand (before or after acceleration) and will be immediately due and delinquent if, without our written consent:
(A) you move out, remove property in preparing to move out, or you or any occupant gives oral or written notice of
intent to move out before the Lease term or renewal period ends; and (B) you haven't paid all rent for the entire
Lease term or renewal period. Such conduct is considered
a default for which we need not give you notice.
We were considerate of the resident and did not accelerate the rent.
It is disappointing to see that the resident decided to complain to Revdex.com instead of reviewing their lease or the many texts and emails we have sent to the resident.
Our management company prides ourselves on excellent customer service and excellent communication.
We have the entire log of texts with the resident, and also email and phone logs.
If Revdex.com wishes to obtain any of that form us, we are happy to provide additional documentation.
Here are timelines of some of the text messages from the office to the resident:
02/01/2020
I do understand. Please note that under the lease, once a person breaks the lease then they will still be liable for
reminder of lease.
Message:
3/10/2020
when is the best time to reach you? I left you a voicemail and would like to discuss this with you, so you
will know all the information. Residents must give us 60days notice. Breaking a lease is not permitted, but if this
happens then the lease holder is responsible for re-letting fee, final utilities, and the remainder of the amount of
the lease term.
On 4/1/20, resident attempted to terminate the lease by stating a medical condition:
"I received a letter written by a medical professional that states that the air planes that fly over the building restrict
my ability to function daily. Is this letter able to terminate my lease? I can provide this readily
Due to a preexisting medical condition which is being monitored closely by said medical professional."
Response from office on 4/1:
Please refer to Para 22.1 of your lease " you won't be released from this Lease for any reason--including voluntary
or involuntary school withdrawal or transfer, voluntary or involuntary job transfer, marriage, separation, divorce,
reconciliation, loss of coresidents, loss of employment, bad health, property purchase, or death. "
We would like to inform Revdex.com and everyoe else that the property did not approve the resident's early move out date. On March 10th, we notified the resident in writing that we do not approve the resident's move-out date and the resident would be liable for the remainder of the lease term (until mid-August). We would like to provide all the documents related to this and other communication with the resident.
From reading the Revdex.com complaint, one of the resolutions the resident was seeking was for us to apply the payment he made on March 10th to April and May. We did that for the resident, even before we received this Revdex.com complaint.
This ought to resolve the complaint the resident had with us.
What else can we help with?
We have also attached the text message log with the resident; we have removed all personal information from the log.
PK did not confirm with her company that the promises made to me, the customer, could be fulfilled. PK refuses to follow up regarding my refund.
I arrived in Dallas, TX on Tuesday, July 2nd and have been staying with a friend while I secure a place to live. Prior to my arrival, I spoke with PK (the name displayed in her emails is Pamela *** and scheduled an appointment on July 3rd to look at an available 1 bed/1 bath apartment at BellaVeux Apartments. After viewing the unit and checking other complexes in the area, I concluded that their unit was the one for me. I explained to PK that I was in between jobs, but was able to show bank statements indicating I had funds to cover the entire lease term. She quickly answered that I wouldn't have an issue. I repeated this several times as I wanted to be very clear and upfront about this. She assured me that there would be no problems and sent me the application via email. I filled it out, paid a total of $134.95, and sent all documents she asked for within 30 minutes of the request.
Things begin to get interesting. PK contacts me on Friday, July 5th, and says she spoke with her supervisor and she said I need to pay the first months rent as a deposit in addition to the normal deposit. At this point, she was just clarifying that I am okay for her to proceed. I told her this was fine and to move forward.
PK called and left me a voicemail on Monday, July 8th, stating that she needed me to pay my deposit now. Based on what I had been told, I assumed my application had been approved and we could complete the necessary steps. I tried calling her back within 10 minutes, but no answer. I tried calling back several times over the next couple hours, but no luck. I finally called and spoke to another woman in the office (her name alludes me). She said she would have PK call me back as soon as she returns from lunch. I waited almost 3 hours before I tried calling again. No answer. As a last ditch effort, I send an email to PK asking her to call me. Minutes from their closing time, PK finally calls back. She explains that her company is actually refusing to accept my application because I was not currently employed. PK was extremely sorry and stated that she had advocated for me. As infuriating as this was, I just asked that she refund my money as this application process never should have happened if her company wasn't going to approve me regardless of my background of credit rating (both are impeccable). She said she would need to talk to her supervisor and she would call me right back. Of course, it is now 3 days later and still no call back. I tried calling and, again, no answer.
I would like to be refunded $130 (application and processing/holding fee). I will accept the $4.95 loss resulting from processing a VISA bank card.
after moving out of The Brix apartments in 05/03/2019, I have not received a letter stating how my security deposit was used or even a breakdown stating why I didn't received anything back. I tried emailed them but received no response, after leaving a negative review I received a response in which they stated and I quote "In addition, there was communication between you and office staff about the one entry key you did not return after you moved out (they waited for you on a Saturday for you to bring it by) and also about final rent payment" I have proof showing that I indeed paid my rent on time and I left the complex with a $0.00 balance. I left one of they keys in the counter inside the apartment (picture proof as well) and returned the second key 05/06/2019 since the manager was unable to be in the office to receive both keys on 05/03/2019 stating a personal issue with a family member and for me to lock the door and return the key sometime later, which turn out to be 3 days after, I was ready to turn in both keys on 05/03/2019 but due to their issues I ended up turning it that following Monday. I have proof that I paid my rent and picture proof of one of the keys, they failed to provide me with a breakdown for the security deposit and pet security deposit, its been more than 30 days and even after emailed them asking them for a status I never got a response.
Product_Or_Service: rent apartment
Refund I need an explanation and at least some of the security deposit back, even if they're missing 1 key it does not justify keeping all the deposit.