The Broadmoor Hotel Inc

I was scheduled to visit the fishing lodge on the 4th of June I called on 2-2-to reschedule at that time because the sole reason is fishing and the weather channel said the weather was going to be bad I have kids I was bringing fishing I wanted to reschedule after calling all was accepted by reservations on the date change then I noticed that I was charged over 1,000$ dollars for not showing they said there was a day cancellation period I was never told that it's not in the contract and I called was talked to by a gentle man that said a manger would call me that never happened then he called me back and said management said that because there guides were up there that's why I was charged his hands were tied I gave "days" notice how much time is needed I only made the reservation on May 28th
In all I would not recommend any friends or family to "The Broadmoor" hotel

11 top table at brunch on 11/27/14 at Lake Terrace wanted to split total check that included gratuity 8 ways which the waitress appeared so confused on the request but after 10 minutes of explaining to her what to do, she got it. About 15 minutes later she came back to tell us she could only do 8 swipes (which we only wanted it on 8 cards) and when going back to swipe the last card she came back and said the first transaction was lost, though it was pending on all of our cards including some with debit cards. When we tried to explain what should have happened, she appeared really confused so we decided to get manager involved, it had been 35 minutes since we gave her our credit cards.[redacted] manager took about 10 minutes to get to our table, and was short and somewhat rude about the situation. She did apologize for the inconvenience but almost one hour to close out your ticket is ridiculous. I don't know how AAA rates the Hotels, but our experience at brunch this morning was NOT a five star one. The food was good, but the service, though friendly, was sloppy and slow during our brunch. And then the whole checking out was pure embarrassment by the Lakeside staff. THIS WAS NOT A FIVE STAR DINING EXPERIENCE.

My girlfriends and I had dinner at the Summit at the Broadmoor in September 2014. Once our bank statements updated with these charges, we noticed that we were charged the correct amount (the amount we authorized and signed for) and that amount was credited back to us. Another amount was posted to our accounts for more than was signed for when we paid our bill the night we ate at the restaurant. All of us called and complained. We were told that our bill was updated with the martini that was left off of our bill. We all explained that nobody at our table had a martini. The manager at the restaurant explained that bills were left open for a time in order to add any drinks that might have been ordered at the bar later. I think this is a shady practice and would never go back for fear of charges being added to my bill after closing out with the restaurant. We did get the difference refunded, bu tthe restaurant indicated this practice would continue.

The Broadmoor Hotel is a beautiful facility in a great location, however they have a poor choice in employees, but no entirely. They have great staff members, who always have a smile and do their best to make the costumer feel important. But the cooperation between themselves, especially between supervisors/managers and the "lower" employees is a disgrace. I was very disappointed in hearing staff members complaining about a single member, clearly there were issues with this person, but instead of the manager or supervisor assisting in clearing up this concern, it was ignored. I don't believe the Broadmoor Hotel treats their employees fairly, especially when it seems to rely on favoritism instead of professionalism.