The Brown Auto Group

Review: I bought a 2016 Nissan Versa SD from Puente Hills Nissan with an awful experience. They induced

me by false representation to buy the optional extended warranty service, optional maintenance

service and guardian shield protection plan, all of which cost me $6,489 in additional to the price of the

car. Yesterday, I went to the store to discuss this issue. They only agreed to cancel the extended

warranty service and maintenance service. But they were not willing to cancel the guardian shield

protection plan by insisting that the devices included in the plan were already installed on the car

and there was no way to take them off the car. However, as I know. They have already installed

these devices included in the plan on the car even before I was deciding whether to buy this optional

plan. So I think that the way the dealer sell cars is unprofessional and unethical.Desired Settlement: Solution:

I wish that the dealer can cancel the guardian shield protection plan including car accessories of

$995, theft deterrent device of $1,495 and refund me the $1495+$995.

Business

Response:

To Whom it May Concern, After about a week of trying to get ahold of Mrs. [redacted] I was finally able to speak with her today. I asked her exactly what happened with the Guardian Shield during her purchase and she did mention that the sales team explained Guardian Shield and the cost of it to her BEFORE signing. However, because the car is about $500 more than what she believes it should have been she would like us to reimburse her for the Guardian Shield.I explained to her that we only reimburse for Guardian Shield in the rare case that the product was not disclosed at time of sale, Since this is not the case we are unable to reimburse her for Guardian Shield. We did go ahead and cancel the other products she purchased in Finance and believe the dealership has gone above and beyond in order to make her happy. We will not be able to process any further reimbursements. [redacted]Puente Hills NissanOwner Loyalty Manager

Review: They put in 2000 warrenty when I told them I didnt want it.they put something edge of door when I said I didnt want it.charge me for it.told me I was finance with bank when I wasnt then said he was looking for bank still. I recorded him saying he put 2000 dollors warrenty when I said no because a bank wouldnt finance me. I ask if everything work they said yes the radio didnt and they told me to go to honda because they would know had to take care of it myself among a few other thingsDesired Settlement: Want warrenty out plus charges for stuff I did not want off. Make sure car is working right and check why it said passanger airbag out. Why it says a 600 mile differents and a complant on records. There finance guy who did my contract lied to me and bank to make is job easier.

Business

Response:

I spoke to the customer and he advised his concerns have been resolved as far as the warranties when he came in to rewrite. Customer missed his service appointment today but we rescheduled him for tomorrow in order to check his airbag light and radio concern. No further action required from Dealership at this moment. [redacted]

[redacted]Owner Loyalty ManagerBuena Park Nissan

Review: FIRST THEY TRY TO SELL ME A PROTECTION I SAID I DIDNT WANT... I TOLD THEM MANY TIME I DIDNT WANT IT... THERE RESPONE IS THEY CANT TAKE IT OFF... THEN THE MORE I COMPLAN TO THEM THEY FINALLY TOOK IT OFF... SO BASICLY THEY LIED... THEY KEEP GIVING ME THE RUN AROUND...PLUS THEY TRY TO SALE ME THE CAR OVER THE KELLY BLUE BOOK PRICE...AFTER ALL THAT BULL WAS FIX... I TOLD THEM I WILL BE GOING TO MY BANK BECAUSE THEY GIVING ME A BETTER RATE... SO WHEN I WENT BACK TO GIVE THEM THE CHECK TO PAYOFF THE DAMN CAR... THEY WOULDNT TAKE IT... THERE THING IS I HAVE TO WAIT FOR MY FIRST PAYMENT BECAUSE THEY SIMMITED ALREADY THEY CANT TAKE IT.... THAT JUST BULL...THIS WAS ALL IN THE SAME DAY... THEY JUST KEEP SCREWING WITH ME..SO NOW I HAVE 2 LOAN ON ONE DAMN CAR... THEY WOULDNT EVEN TAKE MY CALL OR RETURN A CALL...I FEEL SO CHEATED...EVERYTIME I WOULD ASK THEM SOMETHING THEY WOULD REDIRECTED TO SOMETHING ELSE...IM JUST DRIVING BACK AND FORTH TRYING TO DEAL WITH THIS.. I DONT LIVE IN BUENA PARK....SO IM JUST WASTING GAS AND MILES ON THE CARS...I CANT BELIEVE THEY WOULD GIVE ME A HARD TIME WHEN IM TRYING TO PAY FOR THE CAR...LIKE I SAYING THIS IS BT...THEY DONT CARE ABOUT THERE CUSTOMER...THEY JUST WANT TO MAKE MORE MONEY AND BE RUDE...I GUESS..ITS NOT LIKE I DONT WANT TO PAY FOR THE CAR...IVE TRY TO GIVE THEM A CHECK THEY WONT TAKE IT... THEY JUST HAVE BAD SERVICE...AND THEY LIED... THEY WILL SAY WHATEVER TO MAKE THERE DEALS...Desired Settlement: FOR THEM TO TAKE THE CHECK PAY TO THEM FOR MY CAR...BECAUSE NOW I HAVE 2 LOAN ON ONE CAR...I WANT THEM TO TAKE THE CHECK FROM MY BANK... SO I DONT PAY APR ON 2 LOAN... I WANT GO WITH MY BANK NOT THEIRS...IF THEY WONT TAKE THE CHECK I WANT FULL REFUND AND TAKE MY TRADE IN BACK... IF THEY SOLD MY TRADE IN CAR I WANT THE $6000 THEY OFFER FOR MY CAR...THANK YOU!

Business

Response:

Customer purchased vehicle on 5/26. The Dealer was not negligent of customer service because the next day on 5/27 they came in to rewrite contract without multishield and GAP per customer's request and we gladly assisted customer same day. Customer also agreed to finance vehicle and told General Sales Manager that they will make first payment then switch over to their personal bank for their financing needs. Today 6/3, I spoke to customer and asked if this was correct she stated she did but later changed her mind. I apologized to customer for frustration and attempted to set appointment for customer to come in and speak with our GSM in order to find best resolution but customer declined. To clarify I asked customer if she was declining and customer said yes because she will only come to dealer if we agree to terms over phone. I explained to customer we cannot negotiate over phone because we have to make sure we can establish identity of contract holder before we can discuss contract details. In order to further assist customer call was transferred to GSM to try one last time to ask customer to come to dealer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Yes they did call today. Yes they wanted me to come into today. I had to decline because I have wasted to much of my time dealing with them. On there website they state they would not waste the customers time witch they have already wasted enough of my time. If they said yes if you bring in the check we will handle it regardless of identifying the contract holder as they stated I would have been down there with the check. I wanted this conformation from them because the dealership is not just down the street from me... I live in L.A. county and there in Orange county. This should of been handle the night we came back with the check. And why would I agree to pay the first month though there bank when I told them I'm going with my bank with a 1.9 APR, WHILE they are charging me an APR of 5.15. Does it make sense to anybody to want to pay a HIGHER APR???? Oh and I did call back to try to get a hold of the GSM and I also left messages with a no CALL BACK!!! I told the GSM that day I would be going though my bank for two reasons, 1: the APR is lower 2: they were charging me way less for GAP insurance (That is why they took off the GAP insurance). Now I have to wait until my first payment from the Buena Park Nissan from thier bank with there APR interest (because I guess that I wanted to pay that 5.15 APR rate for the first month LOL!) on a car that has a higher cost due to their APR and all of this while I have no GAP insurance. Honestly is there anything that could fix this problem now... I don't know. This should have never been a problem in the first place.

Regards,

Review: I visited this dealership in August 2012 to purchase my current vehicle. I worked out a deal with the salesman and when I went into the finance department, the finance manager offered me various add-on items. The one item that caught me off guard was the maintenance package. The finance manager insisted that it made financial sense to purchase this item. He said that my car required a special blend of Nissan oil and each oil change costs $120 and if I were to use any other oil, I would damage my engine. The package also covered some tire rotations, engine air filters, and other minor maintenance items. After I calculated the cost of the items that were covered, I figured that it was a good deal and I decided to go with it.In February, I got an oil change and when I go to pick up my car, I asked what oil that had used and they told me that the used standard oil. I asked why the had done that and they said that my plan did not cover premium oil. The only reason that I got the plan in the first place was to cover the premium oil changes and it didn't cover them. I confirmed with Nissan that it was not covered and also that premium oil was not required, only recommended. I figured that I could contact the dealership and have them refund the price of the package given that the only reason that I purchased was because they had given me false information. I started calling the finance manager in early February and he kept dodging my calls. When I called his supervisor, he assured me that he would give me a call within 45 minutes and sit in on the call while we resolved the issue. I never received that call. I later called asking for the manager and coincidentally received a call back from the finance manager. On 3/4/13 he asked me to email him so that the plan cancellation could be in writing. It's been 2.5 months and I have not received my refund. The dealer seldom returns my calls and when I've been able to talk to someone, they assure me that it should only be another week or so.

Product_Or_Service: Maintenance+Plus Gold Vehicle Service Plan

Account_Number: VIN [redacted]Desired Settlement: See Complaint Text

Business

Response:

Customer had to come back a couple times in order to get items resolved. Gas compensation was offered as goodwill and accepted by customer. On April 22, 2013 cancellation request was processed by Office Manager at time. May 28, 2013 cancellation was accepted and refund was sent to NMAC Financing. No further action required.

Consumer

Response:

This dispute has been resolved. Thanks for your help.

Regards,

Review: I purchased a 2015 Nissan Altima on 11/11/2015. I was in a bit of a hurry as I had to be at work and let the salesman ([redacted]) and the finance manager know that. They quickly printed out the paperwork and told me to sign here, sign there and that was that. I am a first time car buyer and don't know anything about contracts. When I showed the contract to a family member they pointed out over $8,000.00 added for 7 additional OPTIONAL "service contracts". I immediately went down to the dealership and let the salesman and his manager know that I was not asked if I wanted these added options, nor was it disclosed to me when I was signing the contract. They laughed and said there is no cooling off period in California and the sale was final. They took complete advantage of me and I ended up walking out with a $50,000.00 Nissan Altima.Desired Settlement: I would like them to revise the contract to exclude all of the additional OPTIONAL service contracts.

Business

Response:

Hello Ms. [redacted], I want to inform you that we have contract Mr. [redacted]. As per his request, we had cancelled the additional items on the contract. The cancelled items were, Maintenance and Gap. He has decided to keep the vehicle Service Contract at time. The refund will be submitted the appropriated lender in approximately two to three weeks. If you have any questions, please feel free to contact me . Thank you very much. [redacted]Business ManagerBuena Park Nissan[redacted]

Review: At the time of purchase the finance manager offered the extended warranty and verbally explained what it covers and not covers. [redacted] stated the extended warranty covered oil changes. I believed him and agreed to purchase the extended warranty. After signing the contract I requested something in writing for the warranty he provides a pamphlet which I read after arriving home. The pamphlet stated oil changes are excluded. I feel that they mislead me by providing false information about their extended warranty only to make the sale. I have called several times and to date no resolution. I would like it removed and my car payment to be changed to the original agreement of $400. As I would have not purchased their extended warranty if they would have said oil changes not covered. I would have purchased my extended warranty through my insurance carrier who obviously offers a better warranty. I called [redacted] the finance director on 1/8/16 and left a voice mail with no return phone call to date. I went in person to the dealership on 1/2/16 and spoke to the general manager who said he would look into it as the wait time was more than 3 or 4 hours to see someone in finance. The general manager called me on 1/6/16 stating [redacted] would call by 1/7/16 to resolve my concern but no one called me. I feel like they are taking too long and this matter should have been resolved by now.Desired Settlement: Refund or removal of the extended warranty. My agreed monthly payment of $400 before they lied about their extended warranty.

Consumer

Response:

The location I purchased my vehicle from was Buena Park Nissan.

Customer beware of dishonest Puente Hills Nissan!

After making an appointment (3-16- 2016 12:00 noon) with Assistant Internet Sales Director at Puente Hills Nissan, I drove there with my 2013 Nissan Leaf to find out that she was not available.

An Assistant Sales Manager and salesman were assigned to help me instead of her.

I told them about the 2016 Nissan LEAF SV - QC package standard

(Here is your Exclusive AUTOBYTEL price on this car:

2016 Nissan LEAF SV - QC package standard

MSRP $35,230

Internet Sale Price $32,365

NMAC Cash $4,000

College Grad $600

NET COST $27,765 plus fees

**0% for 72 mo available OAC**)

I was asked to test drive a Nissan Leaf. I signed the lease documents and they grounded my 2013 Nissan Leaf.

I did not check the year and they did not tell me that the car was a 2015 Nissan LEAF SV.

When came back to work and tried to add the car to my insurance I was surprised to find out that the nice salespersons were dishonest to say the least.

I called and spoke with a Sales Manager who basically told me that he was familiar with the deal and it was my mistake for not checking!

Puente Hills Nissan did not return my voice mail or emails.

I filed a complaint with Nissan Corporation to no avail.

Buena park Nissan/The Brown Auto Group

Their service department has poor consideration for other people’s property. I took my vehicle in for an oil change and due to their neglections they wreck my car.

Make sure you do a complete inspection of your car if you decide to take your car in for an oil change. Cause they wont tell you....

Review: On February 22 I went into Buena Park Nissan to view their cars and get an idea of how much money I would need to make the best purchase based on my income and credit. What I received was completely different. The sales people were extremely pushy. I feel like I was tricked into buying a car. I kept asking the personnel over and over what my interest rate would be and they kept avoiding to answer and distracting me. I ended up walking out with a new car that cost 26 thousand dollars with an interest of 17% that I was not aware of. I would basically end up paying almost 50 thousand dollars which is almost twice the amount the car is worth. If somebody would've explained to me how high my interest rate was going to be and how many thousands of dollars I would pay based on that interest rate, I would've never signed anything to make that purchase. I did not even have the money for the down payment. They're salesman followed me to the nearby Wells Fargo atm so that I could give $500, then followed me home past midnight to get 2 checks that added up to $5000 to be cashed in a few weeks. I was exhausted because of the late hour and they pressured me to where I was not thinking clearly. I tried to return the vehicle within 3 days since the bank had still not approved my loan and they would not take it back. I am extremely stressed out because of this situation and feel like they scammed me.Desired Settlement: I would like them to take their car back without them ruining my credit. I feel like the circumstances in which the purchase was made were awful.

Business

Response:

I can assure you we have give 100% disclosure and explain to our customers what they are purchasing before, during, and after they sign their contract. Our goal is to have happy satisfied customers which is why we have reached out to [redacted] and inquired about her concern. The customer agreed to come to the Dealership tomorrow to meet with Sales Manager [redacted] and General Manager [redacted] to discuss her contract and find the best resolution.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

Review: lPuente Hills Ford advertised a 2013 Nissan Pathfinder for 16,491 total on [redacted]When you select the vehicle through the website, you are given an additional discount as long as you present the certificate to which I did. The price then became $16,191 for a 2013 Nissan Pathfinder SV with 62K miles on it. My wife went in to test drive on 12/7/15. She wanted the vehicle and so I went in to purchase on 12/8/15. We arrived and began with a sales rep [redacted]. The sales manager [redacted] referred him to be our final sales rep for the deal. After confirming over the phone with [redacted] the sales price of $16,191 (reservation truecar.com certificate price),and our down payment amount, I agreed to come in to make the purchase. We are then asked to go outside and look at the vehicle for a final inspection per Sales rep [redacted] because, "it's a used car and I don't want there to be any problems." We then look inside the car and begin to talk price to which we make it very clear we are NOT purchasing any add ons or extended warranty. I told him if you can make the deal like that, it is a go. I knew by law you do not have to purchase any extended warranty and or add ons for the bank to finance. He began to HINT that the deal would not happen unless I bought an extended warranty. After reiterating that I would not purchase anything else for the vehicle, he takes us back inside to start the paperwork. We then sat for over 2 hours waiting for the finance person to start meanwhile he stated that they were prepping the vehicle, etc. After waiting for well over another hour, we are taken in to sign. My wife asked to see the final breakdown of costs to discover they ADDED in an ACCESSORY PACKAGE for an additional $1995. I was done at that point. I asked for my down payment check back and went to talk to the sales manager and rep who NEVER discussed an accessory package not once! All he said was sorry the deal is not for you then. Their response was then NOT TO SELL me the car. deceitDesired Settlement: I would like Brown Auto Group to HONOR the price quoted by them through TRUECAR.COM for the vehicle. if its not for that vehicle, they should offer another comparable car.

Business

Response:

Customer offered a lower price than the internet price of 16,491. we are glad to offer the customer a different car at this point with no added options as a cash transaction if they like. Sorry about any misunderstandings.

Review: On November 17, 2015, I purchased a new 2015 Nissan Sentra at Puente Hills Nissan in City of Industry in California.. As a first time buyer, I didn't understand everything on the contract and they should have explained every single cost so I would know exactly what and why I was paying for certain things. The salesman and I agreed to the sticker price that was on the window of my car, and it wasn't until the next day after signing the contract that I realized over $3,000 was added to the price of the car. I was never told about the addendum or markup that they said was added to the price of the car. Also there were extras added on to the contract that I was told were automatically added and it was not a choice for me to say no to the Multi-shield protection. I was not shown this but looking at my contract the next day to things said optional next to them, meaning It should not have been required for me too sign those papers. There are other fees on my contract that were not explained. I understand the no cooling off period regarding vehicle, but I am not trying to return the car. I only want those options removed from my contract. The overall total price of the car went up to an unreasonable cost of over 10,000 more than what was agreed to. The price of my car should only have reached $22,000 to $23,000 dollars. But instead my contract says my total is $31,075.70. I feel that as a first time buyer and a female that was alone, that I was taken advantage of. I would like help in renegotiating my contract so that I pay for only the car itself and gap insurance that is reasonably price and not $895. I was never given full disclosure of the contract options and the sale exceeded the original agreed upon price.Desired Settlement: I would like the total cash price of my car to be the original agreed upon price, which was the sticker price of the car. I would also like for the options I was told were automatic and required to be removed.

Business

Response:

To Whom it May Concern, Since this complaint was filed we have reached out to Ms. [redacted] and decided to reimburse her for the Guardian Shield she purchased for $1,995. The check has been mailed to her lender NMAC and should be reflected on her future balance. Please let me know if you have any further questions or concerns. [redacted]Puente Hills NissanOwner Loyalty Manager

Review: I HAVE PURCHASE A VEHICLE SIENCE 02/16/2014 NISAN SENTRA 2014 WEN I GOT IT NEXT DAY I CALL NISSAN THAT I HAVE A SAFETY RECALL ISSUE, THEY DID NOT DO NOTHING TO HELP CALL "NISSAN NORTH AMERICA CORP TO REPORT ISSUE TOLD THEM INGINE SHAKES SOME OF THE ITEMS LOSS ON INSIDE VEHICLE CALL SERVICE DEPARTMENT TALK TO ..[redacted] SERVICE DIRECTOR HE WAS VERRY RUDE UNPROFECIONAL HE SAID HE DSNT HAVE TO DO ANYTHING WITH THE PROBLEM TAHT I HAVE TO DEAL WITH CORPORATE IF VEHICLE IS WORKING RIGTH, I HAVE SEND LETTERS AND E.MAIL EVERY WELL I WILL WRIGT ALETER TO DEPARTMENT OF JUSTICE TODAY ON REGARDS THIS ISSUE I NEED HELP SO THIS WONT HAPPEND TO OTHER PEOPLE WEN I TOLD THEM I WILL REPORT THEM TO B.B.B THEY ANSWER THEY DONT CARE THEY KNOW HOW TO HANDLE B.B.B. IM DESPERATE I PURCHASE A VEHICLE A LEMON VEHICLE AND DEALER WERE I PURCHASE VEHICLE DONT WANT TO HELP ME I WILL GET A LAWYER INVOLVE I HAVE CALL THEM FOR APPOIMENT TO GET AIR BAG SAFETY RECALL FIX MR.[redacted] MANAGER THERE VERRY RUDE PERSON WILL NOT RESOLVE ISSUE HE SAID DO WHAT YOU HAVE TO DO CALL NISSAN CORPORATION FOR HEP WE JUST SOLD YOU THE VEHICLE AFTER THAT YOU ARE ON YOUR OWN . ALSO WEN I PURCHASE THE VEHICLE THEY SAID I HAVE FREE OIL CHANGES TRUE 5 YEARS I CALL YO MAKE APPOYMENT NO ONE ANSWER LIVE MASGS TO CALL ME BACK AND NO ONE CALLS ME BACK VEHICLE HAS 9800 MILES I TOLD MANAGER MR.[redacted] THAT I WAS GOING TO DROP UNIT THERE HE SAID IF I DROP UNIT THERE WILL CHARGE ME STORAGE FEESSS CAN YOU BELIVE THIS GUY PLEASE HELP ME AND I WILL REPORT THIS DEALER WILL ALL DEPARTMENTS SO THIS WONT HAPPEND TO ANOTHER CUSTOMER I WILL SEND A LETTER TO THE Department OF Justice TODAY SO THEY WILL KNOW THE TYPE OF BUSSINES THEY ARE RUNNING THERE THEY SAID MY CAR WAS 0MILES AT TIME OF PURCHASE THEY LIE VEHICLE HAD 586 MILES WAS A TEST DRIVE VEHICLE MY LAWYER WILL KNOW ABOUT THIS.Desired Settlement: I NEED A DIFERENT VEHICLE OR I WILL DO A VOLUNTARY SURRENDER AND WILL GET A LAWYER TO HELP ME VEHICLE ID #[redacted] PLATE #[redacted] 2014

NISSAN SENTRA 02/18/2014 PURCHASE DATE

I WILL KEEP REORTING THIS DEALERSHIP TO ALL LEGAL DEPARTMENTS

THANK YOU FOR YOUR HELP

Business

Response:

To whom this may concern,

As Client Loyalty Manager, I attempted to reach out to customer on 7/21 when I recevied notice he needed assistance, however customer refused my help and told me he was already dealing with Revdex.com in which I told customer I understood but I would still like the opportunity to assist. Customer declined and call was ended. 7/25, customer called into Service Department and spoke with Service Director [redacted] and told him he would be dropping off vehicle on that following Sunday (7/27) as what sounded like a voluntary surrender but customer ended call after he said he has an attorney and has contacted Nissan, for unknown reason to Dealer since we have not received any calls from customer before about any issues. According to our service department system, customer brought vehicle in on 7/27 and recall was completed successfully. I attempted to contact customer as follow up and to make sure there isn't anything else we could help Mr. [redacted] with today 7/31 at 4:27pm on 714-376-1257. If customer has any questions or concerns regarding his purchase please contact me back at 714-739-0800 Ext. [redacted] or if he has any manufacturer concerns he may call Nissan North America directly at 1800-647-7265 [redacted].

Best Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

like I told you Revdex.com they said at the time I contact Revdex.com they will know how to handle it

well BUENA PARK NISSAN has never atenmp to reach me at all I have prooff that sience day one time of purchas ei have send them letters e.mails and call them several times they said handle it wwith nissan coorporation mr. [redacted] told me if I drop car there will charge me storage I end up taking my vehicle on satuirday 0726/2014 they tryy to fix just one problem safety recall of air bags unsuscesfully ligth still on I advise service agent [redacted] which didnt give a ....ck about it

I also told hem about engine shaking and losse parts on vehicle he said deal with nissan coorporation [redacted] and hes stuff are a big joke just like they said they know how

to lie to the Revdex.com but I will go to a diferent dealer and I will still going to get legal advise to

prove they are buch of liers and sooo this wont happent to another person my car still have all this issues still they call me and leave msg call them back they will never answer calls I send a letter to the DEPARTMENT OF JUSTICE about this dealer as well and I will not stop reporting them till I get help

even [redacted] customer service at service department said he purchase a vehicle sentra 2014 and has same issues what can you siad about that NISSAN OF BUENA PARK who is a lier now???? ask your employed he has same issues as mee but I will make sure I report you ...and recived a call from [redacted] EXT [redacted] about recall issue call her back never answer call her back 10 times and she knows they dint fix my car just tryng to lie to Revdex.com I have proff the my car has same issues

I will send every single letter and e.mail I send them on period of 5 months and work order and you Revdex.com will judge them ....and yes and did I will drop unit there they can hunting me for balance good luck I will defend my self verry well will keep reporting this DEALER to the DMV INVESTIGATORS AS WELLL IN IRVINE CALIFORNIA.

Business

Response:

If so, the Dealer response is:

We have made numerous attempts to contact this customer, and have left messages on both phone numbers several times. My only conversation with Mr. [redacted] was on 7/21 when I received a fax letter expressing his concerns with the vehicle. I asked if I could assist him however he informed me no due to he has already contacted Nissan and Revdex.com and ended the call. Since then, I have left a voicemail on 7/31 after his service visit, and today 11/18 another voicemail on his cell phone. According to our records the customer has only come in once on 07/29/14 repair order number [redacted] with 12475 miles. The customer came in for a complimentary oil change, recall- R14050 (passenger side occupancy sensor reprogram,) and during his inspection we found a front turn signal bulb was inoperative in which was replaced under his warranty coverage. Nowhere on the repair order was it stated that the customer had a concern with a shaking with the engine or loose parts on the vehicle. As part of our follow up system we contact every customer within 48 hours of having their vehicles serviced in order to ensure complete customer satisfaction. At this point the Dealership feels we have made every reasonable attempt to assist the customer by inviting him back in to address any concerns he is having with his vehicle. His warranty on his 2014 Nissan Sentra is valid at any Nissan Dealership if the customer wishes to get a second opinion or a first since he never mentioned it to us on his visit on 07/27/14. Please see attachment for copy of repair order [redacted].

Thank you,

Owner Loyalty Manager

714-739-0800 Ext. [redacted]

Review: The vehicle that I've purchased was the 2015 Nissan Versa Sedan SV. The MSRP should be around $17,715, and with my trade in vehicle of $500, the MSRP goes down to $17,215. The problem that I'm having is that my amount financed is well over $23,000! There seems to be a lot of hidden costs that wasn't explained explicitly to me, and now I feel that I'm stuck paying an extra $6,000 for what should have been a "budget" vehicle.Desired Settlement: I would simply like to have my vehicle financing reflect what I asked for, which is the vehicle and nothing else! No extra hidden fees or charges, and keep the actual amount financed closer to MSRP.

Business

Response:

The Dealership reached out to [redacted] and apologized for any miscommunications but would like to have the customer come in and sit down with our General Sales Manager to look over his contract and answer any questions he may have. We give a full disclosure and present options to our customers in which they make informed decisions. [redacted] states he understands this purchase was over 30 days ago but would still like to see if there is anything that can be changed, he will be coming down to the Dealership today at 4:45pm.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have gone to the dealership to speak with the general sales manager regarding my complaint. We were able to come to a resolution by removing a an extended warranty that I did not need.However, the general sales manager was unwilling to remove any of the other extraneous fees that added thousands of dollars to the amount that I now need to finance. Although the GSM insisted that they were all mandatory fees, I have received information from friends that work in car dealerships that many of those charges simply add to the commission, and are not mandatory fees. But since this is information that I've received in hindsight, I will choose not to contest the extra charges, and use this experience as a lesson to be wary of manipulative dealership fee language for the future.

Regards,

Review: I purchase a vehicle back in 2014 february I have over a year asking this people BUENA PARK NISSAN for a copy of documents I have sign cuz they submit wrong information to the finance company [redacted]either the finance company or dealer want to help sience day 1 I had problems with a recall that I took vehicle 2 times they said nothing was wrong ... itook it to STADIUM NISSAN OF ANAHEIM they keept the vehicle for 2 weeks cuz obyously had alot stuff bad including air bags an all the work that STADIOUM NISSAN did to my car I have it on file upon request buena park nissan has axxes to it... soo they know but I check my credit and this loan its not showing in my credit report call finance company they said cuz dealer BUENA PARK NISSAN send a different social secury on my account reason way im sending a letter to the DEPARMENT OF JUSTICE AS WELL till this matter its resolve I do have pictures of day one wen they put on paper that I have purchas ea 0miles vehicle buttt had 480 miles allready I will keep reporting this guys till I get it resolve ...Desired Settlement: I need a new car or to report to the better bussines bereau reason I need a new car cuz nissann of buenapark make me sign a contract with 20+ % of finance on a nissan sentra the most less expencive cain of sentra my car payment is $615 monthly witch sales perso said will go down after a year ??? im still waiting like I said will kepp reporting this guys till teh end they sold me a vehicle that cos 14999.00 for 45kneed justice put your self in my position and tell mewhat wold you do???

Business

Response:

The customer states he has had issues with the vehicle since he purchased but refused to open a CA file with Nissan to request a buyback. Unfortunately, the Dealership does not have power to buy back vehicle or open CA on behalf of customer. I left a voicemail for [redacted] 9/15 and he returned my call 9/16 where he was willing to talk to me about his options. [redacted] disclosed he was willing to see if we could assist him with trading his vehicle for a 2015 truck, which would mean possibly opening a new loan. He is currently being assisted by our Sales Consultant Sandra and we will continue to follow up. However, if the customer stays with his vehicle and is still not happy the Dealership can only suggest the CA file claim process for Nissan buy backs. Thank you, [redacted]Owner Loyalty ManagerBuena Park Nissan

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

they just lie nisan of buena park always lies I ask for copies of my contract and credit aplication of wen I aply for the loan with them cuz they used diferent social secury to make the loan go true with out my authorizaton I will send a letter yo the department of justice today

Business

Response:

We have no knowledge of the allegations we are being accused of. The customer should have a copy of his contract, and he can check his information himself with his finance lender. We recently spoke with the customer and he did not mention any of this when he called to check his options for a new vehicle. The customer has not returned our calls on trading in his vehicle for a new loan, therefore there is nothing else the Dealer can do at this moment. If Mr. [redacted] has any more concerns we must refer him to NNA Consumer Affairs 1-800-NISSAN- 5 option 7 for any buy backs request or lemon claims.Thank you,[redacted]Owner Loyalty ManagerBuena Park Nissan

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

I do not accept her responce she has always been awared of my claim I have request to her in wrigtin as well by fax letter a copy of all documents I have sign as well my fanace company ([redacted])i do have a copy of my contract but mss: cassandra knows that I sign 100s of papers and put my social security and she just dsnt want to send me copyes cuz the finance company as well dealer (buana park nissan )know they put a diferent SOCIAL to pass LOAN need your help I will send a letter to the DEPARTMENT OF JUSTICE AND DMV INVESTIGATOR

Business

Response:

I want to deeply apologized for the delay with this matter. The case was transferred to our Customer Service manager, [redacted] who was in contact with [redacted]. On September 16, 2015 Cassie informed Ms. [redacted] that there was not much we can do for Mr. [redacted]. (please see attached). As for copies of the Sale Agreement and credit application, we have a very strict Privacy Act policy, as well as Identity Theft prevention. It is our policy not to provide a second copy of the any documents to customers after the sale. However, I have obtained an approval to provide Mr. [redacted] with the required copies. He may need come to the dealer and with proper personal identification, we will provide him with the Sales Agreement and a copy of the credit application.Thank you very much for your assistance in this matter. [redacted]Business ManagerBuena Park Nissan[redacted]

Review: I walked into Puente Hills Nissan looking to buy a new 2015 Pathfinder on October 4 that we had already picked out with a TrueCar quote in hand. A different dealer had a lower quote but the internet manager, [redacted], insisted I bring it in and they will beat it. We were told by the internet manager that the Guardian Shield Protection Plan (leather protection, theft protection, ding defender) they offer is "optional" and recommended until the time came around to show us our total cost. Of course they wouldn't have said anything if I didn't inquire about what the $1995 cost added in there was. The internet director, [redacted], tells us that it's already installed on this car and all cars on their lot and we are required to get this "optional" protection plan. We were not interested in purchasing this at all. Anytime I have purchased a vehicle, it has always been an option. After we went back and forth about it he brought out "official" stickers from other dealerships proving to me they charge double the price that they do for markups. It sounds like an illegal practice to me. I later contacted another Nissan dealer to find that this practice is not true there. They were bringing the car we wanted from another dealer 20 minutes away because it was a unique color and he even said "in case the car doesn't already have the protection on there, I need to charge you for it and have them do it." I gave in only because we were there 6 hours already and I didn't want to start the process all over again elsewhere and arguing was getting us nowhere. Turns out it wasnt installed as I made an appointment for later in the week to get the protection installed. We were supposed to get a $500 incentive rebate as well which [redacted] used to get down to our original TrueCar quote. The rebate was not included in the original TrueCar quote I had received and should have been another $500 off the price we were quoted from TrueCar.Desired Settlement: I would like a refund for the "optional" protection plan I paid in addition to the $500 Rebate incentive I should have received.

Business

Response:

The Guardian Shield Protection Plan is optional and therefore, we will refund you the full amount which is $1495 plus tax. But the refund needs to go back to the lender which is NMAC and it will be applied toward your loan.Also the rebate of $500 was already applied on the contract under manufactures rebate in the down payment section of the contract. Our General Manager, [redacted] has left you a message to discuss this matter with you but has not heard back from you.We will be glad to refund your lender the $1495 plus tax as we value your business and we are sorry that you felt deceived.Let us know. Thank you.

Review: I purchased a Nissan Leaf, I believed what the sales person indicated that the range was 130 miles driving it in ECO, I indicated the sales rep that I was concerned because my commute involved 40 miles each way and had to go through 4 different freeways, the sales rep said it was no problem, the car had enough range to be driven even on hills, I believed and I purchased the car. the car gave me problems from the beginning, not enough range to hold battery from home - to work- back home, I had to start charging it at work as well to be able to go back home, the stress I started developing was getting my nerves, I called the dealer and they said they would help but pretty much just washed their hands, I had to contact Nissan USA, the first thing Nissan USA Consumer Affairs asked me is if I had read the disclosure about the Nissan Leaf, I said no, because this dealership never gave me a disclosure, Nissan USA requested a copy to the dealer and they said were not able to find it, of course they never gave me one, the disclosure indicated, the range was limited and would decrease while driving through high roads and hills, so this Dealer on purpose did not show me the disclosure, otherwise I wouldn't purchased the car. after 2.5 years of purchased I lost two bars (same thing happened in Arizona) and my new range was limited to only 40 miles if driving on even roads, my stress level started getting very high, I purchased the vehicle to be able to drive a zero emission car, and be able to drive on the HOV lanes as solo, after the car lost the bars, I was not even able to drive in any freeway, started driving streets to get me home, in a speed no more than 45 mph. I called the dealer and ignored my comments and concerns, called Nissan USA and washed their hands, indicating that the loss of the bars was normal for an electric car, I paid nearly $48K for that car and became disposable car.Desired Settlement: The car was not reliable and my days driving home was taking me about 3 hours for only 40 miles, I had to get to work and I started developing high stress level and anxiety due to the concerns if I was able to make it home or not. I need to be refunded for the difference of the extra money I paid to Nissan, I paid $48K while the car was not worth even $20K

Business

Response:

We would like to assist the customer as best as possible if this is something the Dealership has control over. If the customer has a manufacturer concern of how the vehicle is equipped or running, we will also assist customer to the right direction, in this case it seems like it would be Nissan North America if the customer is requesting a buyback. We will be reaching out to customer in order to provide them the information necessary to move forward.

Consumer

Response:

Good afternoon, I was referred by [redacted], I have had trouble trying to respond online, nothing has been resolved, the dealer has not tried to contact me at all, I'm enclosing an email from Nissan USA in which they interviewed the people at Buena Park and they admitted, they never provided me with a disclosure of the driving range, so they concealed the information that that type of car did not have the driving range that I was promised with (130 miles per charge). Please advise

Regards,

Business

Response:

Dealer has reviewed the case with Nissan North America to alert them the case is still outstanding. Customer satisfaction is our top priority and we will contact customer as soon as we receive response in order to find best resolution possible.

Consumer

Response:

Good afternoon, I have been waiting and waiting for any contact, reference, note, letter anything regarding my claim, seems like Nissan Dealer of Buena Park are just ignoring my messages as well as the Revdex.com messages. So far I have not received any contact or information regarding the handling of my complaint by Nissan Buena Park. Would you please let me know the legal steps to take against Nissan Buena Park?Thank you so muchI will be waiting for your response,[redacted]###-###-####

Review: I recently purchased a car from Buena Park Nissan and the Finance person named [redacted] told me that our monthly payment was at $320.00. He kept offering us an extended warranty, which me and my wife kept declining, until finally he told us that our payment would go from $320 to $339. He told us that he would even include an alarm system called Protech1000. We signed the contract. After we signed he told us that the alarm system was going to be installed days later. Two days later, I looked over the contract and noticed that the total for the extended warranty and the alarm system was over $5000! I contacted the dealer immediately by phone and even in person. Upon walking in, [redacted] told my wife and I that he can help us but we had to wait for the loan to be funded. Once the loan was funded we were going to be able to cancel both the warranty and the alarm system. Days later, we received the letter from the lien holder with our account number. We walked into the dealer to show them the account number so they can cancel the warranty and the alarm system. We did not receive any help from anybody. At the end they agreed to cancel the extended warranty, but declined to cancel the alarm system for $1495.00. They told us that it could not be cancelled and refunded because it was not an optional item, even though on the contract it clearly states next to the amount that the alarm system is OPTIONAL. Up until now the alarm is not installed on the car, it shows the item as being optional, and the dealer is still refusing to cancel and return the funds to the lien holder.Desired Settlement: I want the dealer to cancel the alarm system that has not been installed.

Business

Response:

The Dealership apologizes for his poor experience, we do not tolerate business like this and we will address the situation in order to ensure our customers are understanding what they are accepting on their contracts. Although the contract clearly states optional next to where the customer signed for the add-on, as a goodwill gesture the Dealership will be issuing a refund check for the Protech 1000 to the lender (Wells.) The amount refunded is $1618.34 (taxes included) it should reflect on the customer's account within 30-60 days. Our aim is to create lifelong customers and hope Mr. [redacted] will give us another chance to deliver truly exceptional service when he comes in for his first complimentary oil change in a few months.

Review: The dealer will not cover an item clearly covered under the 3 month 3000 mile warranty.

I purchased the car on 5/18/15. Contract #[redacted] Control #[redacted] Miles when purchased 68105. Miles 68562 when I took to service department on 6/13 15. When I bought the car I heard a faint noise. When I felt the inside of the front tires, they felt a little scalloped. I figured no big deal. Just rotate or purchase a pair of tires.On 5/30/15 I purchased a set of tires for the front and that was when I realized it was something else. I then when through my contract paperwork because I remembered the salesman told me the car came withe a 3 month 3000 mile warranty. In the warranty paperwork it states front hub bearings are covered.The select shield warranty #[redacted] The following was the email that I sent to the GM of the dealership. (Hello [redacted] I have a question regarding the 3 month 3000 mile warranty. What does this warranty cover? I have a issue with the car and took it to the dealership and was told the item is not covered. Renee in the service department was very helpful and said he talked to his manager and said he did everything he could to help me. The warranty paperwork that I have says the part is covered. I have put less than 500 miles on the car and bought a set of tires because the tires that came with the car was scalloped. I thought the tires were causing the noise. Can you please call me to clarify this matter.)

Thank You,

The GM responded [redacted],

I will pull the deal jacket Monday morning and go over the warranty paperwork.

Thank you,

[redacted]

I sent a email to the dealership owner [redacted] about 1:00 on 6/15.

I called the dealership and left a message for the GM at 4:01 pm on 6/15 and still no response.Desired Settlement: I would like the issues resolved.. ASAP

Business

Response:

We spoke to Mr. [redacted] yesterday morning on 6/17.We told him that we will fix the wheel bearing for free and offered to pay for 1/2 of the fuel sending unit out of good will.Our Used Car Manager [redacted] is waiting to hear back from Mr. [redacted], so then he can order the parts and schedule the service appointment.Please call him at the dealership at (626) 626-2608. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I don't find the offer acceptable, but it seems I have no other choice. I think they should have properly inspected the car before selling it.

Regards,

Business

Response:

Mr. [redacted] brought in his vehicle on Friday 6/19 to have the wheel bearing replaced for free. He was happy when he left.If he has any concerns or issues, let us know.Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Part of my overall complaint was fix, there is still the fuel sender issue. I'm not sure if I should file a separate complaint to resolved. i'm still not completely satisfied.

Regards,

Business

Response:

Mr. [redacted] acknowledged with our Used Car manager [redacted] that the fuel sending unit is not a covered item with the internal warranty as it only covers only the internal lubricating moving parts.The wheel bearing was not covered either and yet we replaced it for free out of good will.The offer still stands on the fuel sending unit to split the cost in half by Mr. [redacted] and the dealership and again this is out of good will.Let us know if you are interested in taking up the offer.Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Please post this reply on the Revdex.com website.

Review: I leased a Nissan Leaf from this dealership. I Two months before lease end, I went back to the dealer and asked them about the possibility of early return without penalty.

Their service staff came out and took a look at the car, and told me that since I leased the car from them, I could return it without penalty.

However, 3 weeks latter, I received a letter from Nissan saying that I still owe the remaining of lease, plus $200 wear and tear, and $395 of disposition fee.

I tried to call the Puente Hills Nissan, and a person named [redacted] told me that I should go find the service rep who took my car myself. This is a huge problem. They do not stand behind their employees and even asked me to go talk to the employee myself like it is personal issues?! It is so unbelievable.

Now Nissan Motor Acceptance Corp is asking me to pay the money, and Puente Hills Nissan does not help to resolve this issue they created.Desired Settlement: Puente Hills Nissan should refund me those money that Nissan Motor Acceptance Corp. bills me.

Business

Response:

Puente Hills Nissan is a Nissan dealership but the lease is with Nissan Motor Acceptance Corporation, therefore we have no authority to waive the penalty on early termination. We are just a middle person who takes your lease return and notifies NMAC to come and pick up the vehicle. Then they inspect the vehicle and bill you for any billable items which in this case are remaining payments, wear and tear and the disposition fee which are all stipulated on the lease contract you signed.We are sorry that you were mislead by one of our employees. If you could provide us with a name of that person, we will talk to him/her.Thank you.

Review: I purchase a new car from Buena park Nissan and trade in a vehehicle and they said they were going to paid my ther car. I had nothing to worry about. They promise to pay the car in 10 days that has not happend yet. It been almost a month and nothing that is one thing. In addition, they make us redue the contract for they were not able to sell the new car contract. the car had some a doorwarranty included on the price and I told them I did ot want none of that and they said it was already included on the price. now on the second contract they reduce the price, but added the theft warranty protection which I don't need and the surface protection which I also don't need. They update the day on the new contract with same miles of 23 from the original date of the first contract with my husbands name as the principal owner and I was the co-buyer on the car. second contract I am the buyer and my husband is the co- buyer but they did not update the miles. which there were 2,345 miles at the time of the new contract which was 11/23/2015. It make a difference if I did not sign the second Pre- Contract Discloseru ( Retail Installment Sale Contract) for I did not agree on the new Porfolio Policies they wanted to add to my bill. I told them I did not want none on that. The finance manager name [redacted] told my is was the same as the other one that I sign before. I told him how can it be the same if the numbers change.Desired Settlement: All i'm asking for is to cancell the theft deterrent device, surface protection and service contract policies. I also want them to pay my other vehehicle as soon as possible.

Business

Response:

Hello Ms. [redacted], I am responding the complaint filed by Ms. [redacted]. In which she claimed her trade vehicle was not paid off. The vehicle was paid off on December 10th, two days after her new vehicle loan was funded. We also had offered her a substantial discount, re-wrote the contract resulting in a lower payment. However, she still not completely satisfied, she wants additional discount, but we already have given her the lowest price we could. We have given her better than an employee price. If you have any questions please let me know. Thanks you

[redacted]Business ManagerBuena Park Nissan(714) 690-3186

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Initial contract day was 11/3/2015 the buyer was [redacted]. We never received a letter or call from them to tell us they were not able to sell the contract. We drove 5 hrs to ask them in person to pay the versa loan, for we were getting 2 calls every day from the finance that we were late with the payment. And to our surprise we get there and they ask us for another two thousand dollars down payment. I was clear with them that I was not giving them a single extra penny. That the reason I was there was because I want them to pay the versa loan and talk to them that we no longer have the vehicle. Then, they said they were going to rewrite the contract and gI've us the 10,500 for our car, but to my surprise when we were signing the contract now they put me as a buyers and [redacted] as a co-buyer. I ask [redacted] the finance person what was that about then he said the was the only way to pay off my car.At first, I refuse to be the buyer then he said that my credit was going to be ruined if I did not sign. They had nothing to lose. I even step outside to discuss this with [redacted] since I'm starting with my credit and so far I'm been doing good, so I agree to sign the new contract on November 23, 2016 I didn't want to spoiled everything because I was planning to buy a house and know because of the car loan that I have they won't qualified. I do not understand if they were able to remove and not have the Theft Deterrent Device and Surface protection in the first contract why they can't or wouldn't remove it from the second contract. I talk to store manager [redacted] and ask him that if in the other contract something were to happen to the interior an wanted them to fix it. We're they going to covered? And he answered no because it was not on the contract, but now it will and we will take care of it. Then, I told him I don't want it. Then, he said he was not going to lose more money. Then, I told him why should I be the one who lose the money. Again all I'm asking is to have the surface protection, theft deterrent and service Contract remove.I will attach the letter I received from ally about late payments and the letter that the versa was paid.

Regards,