The Bruce Company of Wisconsin, Inc.

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I’m writing this in response to the customer complaint you received from [redacted] on June 21, 2017; ID [redacted].Here is a brief response, and a timeline of events: ·         This yard was installed on October 1, 2015.  The homeowners...

asked The Bruce Company not seed around the home because in the future they were going to install edging and mulch to create easier mowing. Unfortunately our blower trucks completed this home before lines could be painted out to mark the beds, and the yard was completely seeded. ·         In the spring of 2016 The Bruce Company met with the homeowners and informed them we could cut out the established turf and put in the beds at no charge to the home-owner.   During this meeting it was discussed by the homeowner how seeding and planting beds were no longer an issue, and it was then agreed between The Bruce Company, and the homeowners, that perennials would be installed in the boulder retaining walls, in lieu of these planting beds.  These plantings would also diminish the possibility of a wash out in the wall.   It was also discuss, and the home-owner was informed, that the desired plant material was not available at that time to complete the job.   ·         After another discussion in the Fall of 2016, it was agreed between The Bruce Company and the homeowners, that the Spring the of 2017 would be the best time to receive the necessary plants, and complete the project. ·         On May 9, 2017, The Bruce Company did respond to an email from the homeowner stating that we were very far behind due to weather and that The Bruce Company would try to get someone out on their project in the next 2 weeks to complete the work. ·         The homeowner has called The Bruce Company many times over the last 2 weeks, and on at least two different occasions, the homeowner was informed by The Bruce Company, that when we had the time, and when weather permits, we would be out to install the perennials. This is a free gesture on the Bruce Companies end. ·         On June 29, 2017, [redacted] of The Bruce Company spoke with Simona Alzicovici, and informed her that we would be completing the perennial plantings on July 7th, weather permitting. As we all know weather has not been friendly to us so far this year.  At the time of this response, we have had measurable rain in over 57% of the days in April, May, & June, and 30% above normal in total rainfall during this same timeframe. (normal is 11.20”, and Madison has received 14.62” of rainfall.) Please feel free to call or correspond if you have any further questions, or need any additional information.I look forward to speaking with you, if necessary. Sincerely, [redacted]
VP – Sales & Marketing