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The Bucking Delorian

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Review: HORRIBLE EXPERIENCE, NOT RECOMMENDED.I celebrated my birthday at Bucking Delorian with VIP reservations and ended a VIP nightmare. The issues were:- We were told that the facility was booked up and full and the only way to get entrance was by reserving a table. They misrepresented the truth, the event was NOT full and we could have easily gotten in.-Prior to making reservations I was told that to reserve a table for my 10-12 guests, it would be $300- for the table, which included drinks, food and cover. When I tried to reserve they said that due to being booked up- the ONLY table left was the 1 table right next to the stage, with nothing between us and the band. That table cost $500- though. So for 12 guests, we paid $500-. When we arrived, the table they had for us only sat 6 people and was the furthest table away, behind a half wall, with everything between us and the band. I would have been fine if they said sorry and refunded us the $200- difference plus some kind of extra kindness as a result of my guests not all having a seat. But after many complaints and nagging, we only were refunded $100-.-Several (5) guests on my pre-sent guest list were refused at the door. All of the names were sent on one list, so imagine my surprise when 7 of my guests got in just fine and 5 of them were stopped and refused at the door. This caused me and various members of my party to have to keep getting up and trying to convince the door security to let my guests in. Just embarrassing and inconvenient.-No waitress came by for a long time. So my guests ordered and ended up having to pay cash at the bar for their drinks, when everything (food, drinks, table) was supposed to be included in our experience. Finally the manager was notified and sent a waitress over long after the music had already started. SO it was loud. Of course when she did show she got our orders wrong, didn't bring other orders at all, was scarce and obviously just very busy. We felt bad for her on one hand, but on the other hand - We just paid $4/500- for an experience that we were promised and did not get.-It was VIP and my birthday and there was nothing about our experience that separated us from those that paid the $10- cover charge. No birthday shout out/candle/mention....Just nothing. -All of our drinks and food, in total, was like less then half the cost of what was paid. -When I brought up these concerns to the General Manager, he stated that because we didn't pay a tip on the card, the best they could do is offer a $30- gift certificate to come back. Unfortunately EVERYONE in my party left cash tips. I don't know if it amounted to 20% or not, but I know she got over 15%. SO to hear that as a rebuttal was just completely insulting. Additionally - NONE of us are ever going back. So the gift certificate was refused. Normally I don't complain. But this was my birthday and hugely frustrating. I absolutely refuse to believe that this establishment does not care about the experiences of their customers. And I refuse to just put up with this kind of bad business experience. Hopefully they and you will see this and it will push for some internal changes.As far as me and my 12 guests? Not happy, never going back and DEFINITELY NOT recommended.Desired Settlement: $100- refund for the excess difference in the promised (and not received) table reservations.

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Description: Restaurants

Address: 10109 Maine Ave, Lakeside, California, United States, 92040

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www.buckingdelorian.com

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