The Buffalo Roofing Pros

Buffalo Roofing replaced a roof in July (2022) and we approached the event with more than a little trepidation. We were prepared for the Worst but were pleasantly surprised with the Best. Buffalo Roofing did everything right. In a nutshell, the company offered something that is too often a rarity: Respect for the Customer, with a recognition that time is of equal value to both parties. We sought the recommended 3 estimates before settling on the third, to repair a leak on the smaller roof of an extension of our home that all companies said would require a complete replacement and we concurred. The first two estimates were inordinately high (almost equal replacement costs for the entire house as for the small extension). It was Joey who did the initial inspection for Buffalo Roofing; he gave us a detailed written estimate on the spot. He volunteered that we might qualify for a Veteran's discount and was right; that was incorporated in the estimate. There were no false promises of a starting date and none was expected for a winter problem that did not require urgency. We received a phone call one day with a proposed starting date and each subsequent contact was a consultation, not an order or assumption. A small delay was requested with a detailed reason, and was not imposed. Another representative paid a visit to check on progress when the work started and to answer questions. The roofers themselves were clearly professionals and worked well in tandem, quickly but carefully and confidently. They took only one short break on an extremely hot day. We will not be able to completely judge the quality of their performance until the coming winter season but should there be unexpected glitches we feel confident that the company will respond promptly. A third employee, a CEO, also showed up to check on progress and our satisfaction with it. We have no hesitation in giving an Outstanding performance rating for the entire project, beginning to end.

T. and L. Jones

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The contactor's response is fraudulent and slanderousIt defies logic that I would knowingly void a year labor warranty after going through the construction fiasco caused by a subcontracted crew (not approved by me)that appeared to have no roofing experienceThe owner did not show up at the site for the first five days of what was contracted to be a 3-day job (which still remains incomplete)That being said, if the warranty had been voided (which it is not), then why did the contractor come to my residence to attempt to make repairs and assure my wife that the measures he took would prevent any further leakage? In terms of the slanderous reference to insurance fraud, the contractor is totally of baseI have had multiple conversations with my insurance carrier, I have received an initial payment for the original damage to the interior of my house, and an additional claim for the damage I continue to incur from continuing leakage is pendingThe contractor knows that I intended to file an insurance claim on the damage caused DURING construction as I requested a copy of the company's insurance certificate from him to make the claimIt was the company's worker that spoke to the claims adjustor and admitted to the inferior work The long list of documented deficiencies will be presented at the next step in dealing with this deceptive contractorIt appears it is time to retain an Attorney Thank you for also trying to get MrKto fulfill his contractual obligation Regards, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below The contactor's response is fraudulent and slanderous It defies logic that I would knowingly void a year labor warranty after going through the construction fiasco caused by a subcontracted crew (not approved by me)that appeared to have no roofing experience The owner did not show up at the site for the first five days of what was contracted to be a 3-day job (which still remains incomplete) That being said, if the warranty had been voided (which it is not), then why did the contractor come to my residence to attempt to make repairs and assure my wife that the measures he took would prevent any further leakage? In terms of the slanderous reference to insurance fraud, the contractor is totally of base I have had multiple conversations with my insurance carrier, I have received an initial payment for the original damage to the interior of my house, and an additional claim for the damage I continue to incur from continuing leakage is pending The contractor knows that I intended to file an insurance claim on the damage caused DURING construction as I requested a copy of the company's insurance certificate from him to make the claim It was the company's worker that spoke to the claims adjustor and admitted to the inferior work The long list of documented deficiencies will be presented at the next step in dealing with this deceptive contractor It appears it is time to retain an Attorney Thank you for also trying to get MrKto fulfill his contractual obligation Regards, [redacted]

Revdex.com spoke to Steve at business and the following was relayed: At the time we began the job I was injured and that was followed by an automobile accidentI did agree to pay $2,back to him and intend toI am requesting to pay him back within, sooner if I am able, so that I can refund him all
at one timeI do have a new phone number and if he would like to contact me to discuss he can call me at ###-###-####

Revdex.com spoke to Steve at business and the following was relayed: The price of the job contracted for was $10,I settled with the customer as we agreed that $3,was removed from the contract total to cover the costs of someone else being contracted to repair the leaks and damagesIt was also
agreed that accepting this voided the warrantyThe customer acceptedThe customer then went and filed with their homeowners insurance, of which they did return that money as they could be in trouble for insurance fraudThe customer paid $7,for the jobBusiness is going to provide a copy of the contract along with the check customer paid businessRevdex.com will forward to consumer when it is received

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below
The contactor's response is fraudulent and slanderous It defies logic that I would knowingly void a year labor warranty after going through the construction fiasco caused by a subcontracted crew (not approved by me)that appeared to have no roofing experience The owner did not show up at the site for the first five days of what was contracted to be a 3-day job (which still remains incomplete) That being said, if the warranty had been voided (which it is not), then why did the contractor come to my residence to attempt to make repairs and assure my wife that the measures he took would prevent any further leakage?
In terms of the slanderous reference to insurance fraud, the contractor is totally of base I have had multiple conversations with my insurance carrier, I have received an initial payment for the original damage to the interior of my house, and an additional claim for the damage I continue to incur from continuing leakage is pending The contractor knows that I intended to file an insurance claim on the damage caused DURING construction as I requested a copy of the company's insurance certificate from him to make the claim It was the company's worker that spoke to the claims adjustor and admitted to the inferior work
The long list of documented deficiencies will be presented at the next step in dealing with this deceptive contractor It appears it is time to retain an Attorney
Thank you for also trying to get MrKto fulfill his contractual obligation
Regards,
*** ***

Revdex.com spoke to Steve at business and the following was relayed: At the time we began the job I was injured and that was followed by an automobile accident. I did agree to pay $2,800 back to him and intend to. I am requesting 90 to pay him back within, sooner if I am able, so that I can refund him all...

at one time. I do have a new phone number and if he would like to contact me to discuss he can call me at ###-###-####.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The contactor's response is fraudulent and slanderous. It defies logic that I would knowingly void a 20 year labor warranty after going through the construction fiasco caused by a subcontracted crew (not approved by me)that appeared to have no roofing experience. The owner did not show up at the site for the first five days of what was contracted to be a 3-7 day job (which still remains incomplete). That being said, if the warranty had been voided (which it is not), then why did the contractor come to my residence to attempt to make repairs and assure my wife that the measures he took would prevent any further leakage?
In terms of the slanderous reference to insurance fraud, the contractor is totally of base. I have had multiple conversations with my insurance carrier, I have received an initial payment for the original damage to the interior of my house, and an additional claim for the damage I continue to incur from continuing leakage is pending. The contractor knows that I intended to file an insurance claim on the damage caused DURING construction as I requested a copy of the company's insurance certificate from him to make the claim. It was the company's worker that spoke to the claims adjustor and admitted to the inferior work.
The long list of documented deficiencies will be presented at the next step in dealing with this deceptive contractor. It appears it is time to retain an Attorney.
Thank you for also trying to get Mr. K. to fulfill his contractual obligation.
Regards,
[redacted]

Revdex.com spoke to Steve at business and the following was relayed: The price of the job contracted for was $10,500. I settled with the customer as we agreed that $3,000 was removed from the contract total to cover the costs of someone else being contracted to repair the leaks and damages. It was also...

agreed that accepting this voided the warranty. The customer accepted. The customer then went and filed with their homeowners insurance, of which they did return that money as they could be in trouble for insurance fraud. The customer paid $7,500 for the job. Business is going to provide a copy of the contract along with the check customer paid business. Revdex.com will forward to consumer when it is received.