The Buggy Shops

Complaint: [redacted]
I am rejecting this response because: if my item were revived despite being improperly inventoried, and I did not receive my items, then they must be somewhere else. My items were in your care and you lost them, thus you need to find them; in all likelihood because the items were loose and not in a box then you likely put them in the incorrect vault. However, it still remains that my items are missing in baymeadows care, and when I called to make sure everything was being done to find my missing items I was repeatedly talked over and inturupted by every single staff member I spoke to and the [redacted] called me 'stupid' 'psycho' and 'rded'. I have revived no apology for that, nor have I received my missing property. I admit I had an aggressive tone, but missing items and only getting out two words before getting talked over can produce that result. However my persistence still does not negate the fact that this is bad customer service on baymeadows end. I am unconcerned with their parent company [redacted] and [redacted], this complaint is strictly about the bad service I have and am still reviving from baymeadows.
Regards,
[redacted]

Again, as I stated in my first response,, the claims process is handled entirely through [redacted]. It is not handled by Baymeadows Moving and Storage.  Our company did, in fact, look for the alleged missing items on the first day we were asked to by [redacted]. The items were not in our warehouse, and we responded to [redacted] as such.  The customer's claim will be satisfied through [redacted] and there is no reason for this customer to call our company.

Complaint: [redacted]
I am rejecting this response because:I have followed the proper protocol and been given no response. A trace was applied to my claim and came back negative. I fail to understand how following up on my claim every day is harassment as it is simply persistence. I have threatend no one, I did state that if this continued that I may have to call the [redacted] to get a search warrant to find what would now legally be considered stolen goods. No attempt has been made to physical locate my items. [redacted], the [redacted] even stated that he 'knows my items are not present', when I inquired how he knew that without physically looking he replied that 'he did not have to'. When I asked for his locations physical address he told me that if I could not find it on my own that I was either 'stupid or rded'. He also stated that because I was calling every day that I was a 'psycho'. Not a single person at baymeadows has apologized, found my missing items, nor been polite enough to let me get more than five words into a sentence before talking over me. This is not only incomplete service, but bad service. My complaint stands.
Regards,
[redacted]