October 23, 2015
Nita [redacted]
Revdex.com
330 North Wabash Ave., Ste. #2006
Chicago, IL 60611
Re: # 94572418 - Stacey [redacted]
Dear Ms. [redacted]:
This letter will acknowledge receipt of the above referenced customer's follow up complaint, which was referred to our office...
for response.
We called Ms. [redacted] and left a message requesting callback in reference to her concerns. We ask that Ms. [redacted] contact us directly at 1-888-848-7292 extension 53212. Upon completion of our investigation, your office will receive a response to confirm resolution of the complaint.
Please feel free to contact me if you have any further questions or concerns.
We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns.
Sincerely,
Ema [redacted]
Regulatory Complaint Specialist
SHC Corporate Compliance
[redacted]
Initial Business Response /* (1000, 5, 2015/02/05) */
February 5, 2015
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
We have completed the investigation of [redacted] complaint...
regarding her dissatisfaction with our customer service and non-receipt of a refund for her kmart.com order.
It is unfortunate that we failed [redacted] expectations when she recently placed an order with Kmart. We value her patronage and can understand her frustration with the events detailed in her letter. Her concerns have been forwarded to management for review so that future problems of this nature can be averted. Additionally, we sent an email directly to [redacted] on February 5, 2015, to inform her that our records indicate that on January 30, 2015, we issued a single credit of $34.58 to her [redacted] account to refund the amounts of $6.99 $13.49, $9.10 and $5.00 for order numbers [redacted] and [redacted]. [redacted] may reply to our email if she has any further questions about this issue or her refund. At this time, we can only reiterate that we truly regret any inconvenience she may have experienced. We hope that in the future she will allow us the opportunity to provide her with a better example of the type of customer service that we have built our reputation upon, but we would understand if this is not possible. We respectfully ask to have this matter closed since we have noted [redacted] comments and the appropriate refunds have been provided.
We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns.
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
October 23, 2015
Nita [redacted]
Revdex.com
330 North Wabash Ave., Ste. #2006
Chicago, IL 60611
Re: # 94572418 - Stacey [redacted]
Dear Ms. [redacted]:
This letter will acknowledge receipt of the above referenced customer's follow up complaint, which was referred to our office...
for response.
We called Ms. [redacted] and left a message requesting callback in reference to her concerns. We ask that Ms. [redacted] contact us directly at 1-888-848-7292 extension 53212. Upon completion of our investigation, your office will receive a response to confirm resolution of the complaint.
Please feel free to contact me if you have any further questions or concerns.
We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns.
Sincerely,
Ema [redacted]
Regulatory Complaint Specialist
SHC Corporate Compliance
[redacted]
Initial Business Response /* (1000, 5, 2015/02/05) */
February 5, 2015
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
We have completed the investigation of [redacted] complaint...
regarding her dissatisfaction with our customer service and non-receipt of a refund for her kmart.com order.
It is unfortunate that we failed [redacted] expectations when she recently placed an order with Kmart. We value her patronage and can understand her frustration with the events detailed in her letter. Her concerns have been forwarded to management for review so that future problems of this nature can be averted. Additionally, we sent an email directly to [redacted] on February 5, 2015, to inform her that our records indicate that on January 30, 2015, we issued a single credit of $34.58 to her [redacted] account to refund the amounts of $6.99 $13.49, $9.10 and $5.00 for order numbers [redacted] and [redacted]. [redacted] may reply to our email if she has any further questions about this issue or her refund. At this time, we can only reiterate that we truly regret any inconvenience she may have experienced. We hope that in the future she will allow us the opportunity to provide her with a better example of the type of customer service that we have built our reputation upon, but we would understand if this is not possible. We respectfully ask to have this matter closed since we have noted [redacted] comments and the appropriate refunds have been provided.
We appreciate the opportunity to address this matter. Please feel free to contact me if you have any further questions or concerns.
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]