The Bulb Depot Reviews (1)
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The Bulb Depot Rating
Address: 5239 Walnut Ave, Downers Grove, Illinois, United States, 60515
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Address: 5239 Walnut Ave, Downers Grove, Illinois, United States, 60515
Phone: |
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Web: |
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Initial Business Response /* (1000, 5, 2014/08/25) */
Contact Name and Title: [redacted]
The issue lies in the fact that Mr.[redacted] nor his assistant ever called to cancel the order - nor does it state anywhere above that was the reason for his calls. He only called to return the goods...
after they were delivered not fully understanding our return policy - you would think that if he no longer needed to goods he ordered, he would have called to cancel the order before the goods actually arrived. All sales are final after delivery. Also consider the fact that Mr. [redacted] never told us about an eta he needed the lamp by, he just ordered and never officially cancelled the order until after he received our shipment. If we had to take back every order that shipped out and was delivered to customers, we would not be able to stay in business nor would anyone. It appears Mr [redacted] dropped the ball on this return and is now passing the burden of fault 100% on us at the bulb depot - it is blatantly obvious what happened here.
Initial Consumer Rebuttal /* (3000, 7, 2014/08/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Mr. [redacted], please check your facts. I did leave a voicemail when the product arrived - you didn't have staff available on the line when I called three times; I left one voicemail SPECIFICALLY regarding a return, explaining the reason for the return! Your company didn't even have the respect to call us back - I always leave contact information to get back to me on a voicemail. Your product arrived the day after we had an installation from another company; you were closed when I called alerting you of the installation.
Do explain, Mr. [redacted] So where is the return policy on your webpage? Do you make it easy to find for your customers? Do you make any effort to explain that to your customers? No. You came up with two COMPLETELY different reasons for why you wouldn't accept the return back, neither of which are policy anywhere easily found on your page at the time of the dispute. You're covering your trail as you go over $50. There legitimacy to my claim that your business does nothing to assist consumers with any problems they have. You leave no clear contact information, your help lines are understaffed and are not checked frequently for voicemails, and you provide no clear policies to help consumers understand your "policies" before they make a purchase.