Complaint: [redacted] I am rejecting this response because: My ENTIRE complaint was not read and/or understood. This lack of attention to detail is exactly what inspired me to make the complaint in the first place. At the end of the response you stated "since he is uncomfortable calling our office, I ask you go through new leaf for future warranty issues." First, that's exactly what I did and that is the "process" I have been speaking of this entire time. This is falling on deaf ears. Secondly, I did not state that I was uncomfortable calling your office. I stated that I am uncomfortable using your services again, in addition to the way I was treated, because the previous small job was not completed with ATTENTION TO DETAIL and there is a bigger job that requires repair. This time there is a huge crack in a bathroom cabinet that was caused due to human error or faulty materials used. And the fact that I am being forced to use your company for this is unacceptable. Once again, let me clearly state this: From scheduling to post repair, NOTHING was done with diligence or respect. My business was not earned and if the cabinet corner thinks business is just given to them, and the customer has to "deal" with the outcome, Then I will continue to do everything in my power, as well as assistance from third parties, to have new leaf pay for a different contractor to address these future repairs....which in the short time we have been here, there have already been two. Regards, [redacted] ***
I had already apologized on the behalf of the Cabinet Corner to the homeowner for the customer service he received and again I apologizeAs far as the individuals involved, they can not apologize personally because they are no longer apart of the Cabinet CornerI must say, I'm somewhat very
surprise the homeowner resulted to write a complaintI personally explained to him that if he would call our office he would be received with the respect he deserves, as well as, e-mailing me personally; I would see we address the issue professionallyThe cabinet repair in question is not the result of a damaged product or installation but rather the damage was brought on by a water leak which caused a cosmetic repairOur warranty service was schedule on the 18th of December and was completed, since then, we have not heard back from the homeowner, therefore, we believed the repair was complete and to his satisfactionI would have liked the homeowner to give us the opportunity to mafor the experience he received while trying to schedule his warranty instead of resulting to this matterOur affiliation with New Leaf Homes has always been in good standing over years and will continue with that relationship Since we have such a strong rapport with our builder and the homeowner feels uncomfortable calling our office and we want the homeowner happy we ask at this point he send all of his warranties through New LeafNew Leaf will be sure to provide us with the information and in turn we can schedule a day for the warrantyThis way all parties are informed and involved.Sincerely and apologetically,
** ** ***
Complaint: [redacted]
I am rejecting this response because: My ENTIRE complaint was not read and/or understood. This lack of attention to detail is exactly what inspired me to make the complaint in the first place. At the end of the response you stated "since he is uncomfortable calling our office, I ask you go through new leaf for future warranty issues." First, that's exactly what I did and that is the "process" I have been speaking of this entire time. This is falling on deaf ears. Secondly, I did not state that I was uncomfortable calling your office. I stated that I am uncomfortable using your services again, in addition to the way I was treated, because the previous small job was not completed with ATTENTION TO DETAIL and there is a bigger job that requires repair. This time there is a huge crack in a bathroom cabinet that was caused due to human error or faulty materials used. And the fact that I am being forced to use your company for this is unacceptable. Once again, let me clearly state this: From scheduling to post repair, NOTHING was done with diligence or respect. My business was not earned and if the cabinet corner thinks business is just given to them, and the customer has to "deal" with the outcome, Then I will continue to do everything in my power, as well as assistance from third parties, to have new leaf pay for a different contractor to address these future repairs....which in the short time we have been here, there have already been two.
Regards,
[redacted]
Complaint: [redacted] I am rejecting this response because: My ENTIRE complaint was not read and/or understood. This lack of attention to detail is exactly what inspired me to make the complaint in the first place. At the end of the response you stated "since he is uncomfortable calling our office, I ask you go through new leaf for future warranty issues." First, that's exactly what I did and that is the "process" I have been speaking of this entire time. This is falling on deaf ears. Secondly, I did not state that I was uncomfortable calling your office. I stated that I am uncomfortable using your services again, in addition to the way I was treated, because the previous small job was not completed with ATTENTION TO DETAIL and there is a bigger job that requires repair. This time there is a huge crack in a bathroom cabinet that was caused due to human error or faulty materials used. And the fact that I am being forced to use your company for this is unacceptable. Once again, let me clearly state this: From scheduling to post repair, NOTHING was done with diligence or respect. My business was not earned and if the cabinet corner thinks business is just given to them, and the customer has to "deal" with the outcome, Then I will continue to do everything in my power, as well as assistance from third parties, to have new leaf pay for a different contractor to address these future repairs....which in the short time we have been here, there have already been two. Regards, [redacted] ***
I had already apologized on the behalf of the Cabinet Corner to the homeowner for the customer service he received and again I apologizeAs far as the individuals involved, they can not apologize personally because they are no longer apart of the Cabinet CornerI must say, I'm somewhat very
surprise the homeowner resulted to write a complaintI personally explained to him that if he would call our office he would be received with the respect he deserves, as well as, e-mailing me personally; I would see we address the issue professionallyThe cabinet repair in question is not the result of a damaged product or installation but rather the damage was brought on by a water leak which caused a cosmetic repairOur warranty service was schedule on the 18th of December and was completed, since then, we have not heard back from the homeowner, therefore, we believed the repair was complete and to his satisfactionI would have liked the homeowner to give us the opportunity to mafor the experience he received while trying to schedule his warranty instead of resulting to this matterOur affiliation with New Leaf Homes has always been in good standing over years and will continue with that relationship Since we have such a strong rapport with our builder and the homeowner feels uncomfortable calling our office and we want the homeowner happy we ask at this point he send all of his warranties through New LeafNew Leaf will be sure to provide us with the information and in turn we can schedule a day for the warrantyThis way all parties are informed and involved.Sincerely and apologetically,
** ** ***
Complaint: [redacted]
I am rejecting this response because: My ENTIRE complaint was not read and/or understood. This lack of attention to detail is exactly what inspired me to make the complaint in the first place. At the end of the response you stated "since he is uncomfortable calling our office, I ask you go through new leaf for future warranty issues." First, that's exactly what I did and that is the "process" I have been speaking of this entire time. This is falling on deaf ears. Secondly, I did not state that I was uncomfortable calling your office. I stated that I am uncomfortable using your services again, in addition to the way I was treated, because the previous small job was not completed with ATTENTION TO DETAIL and there is a bigger job that requires repair. This time there is a huge crack in a bathroom cabinet that was caused due to human error or faulty materials used. And the fact that I am being forced to use your company for this is unacceptable. Once again, let me clearly state this: From scheduling to post repair, NOTHING was done with diligence or respect. My business was not earned and if the cabinet corner thinks business is just given to them, and the customer has to "deal" with the outcome, Then I will continue to do everything in my power, as well as assistance from third parties, to have new leaf pay for a different contractor to address these future repairs....which in the short time we have been here, there have already been two.
Regards,
[redacted]