The Cabinet Depot Inc

Hello as per my conversation regarding this matter yesterday with Ms **,, can you please confirm the date our response is expected? My son has been out of town visiting his father who is ill We will co operate as best as possible regarding this matterThank you very much ***
*** office manager The Cabinet Depot *** *** ***

We would like to request that Mrs *** allow us to send out her doors asapThank you *** at The Cabinet Depot

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Good Morning [redacted],
I emailed you today 12-23-14 to let you know we had hired a 3rd party delivery company to drop off your doors. They will be arriving this morning before noon, the driver has your information and phone number so he will call you to confirm when he is close to your home. If you are not home please let him know if you would like them to be placed in the back of your home inside the gate where they are safe. Thank you, I am glad we could help you get this resolved. Have a Merry Christmas!!
Sincerely,
[redacted] Owner, The Cabinet Depot

October 28, 2014
Dear [redacted]: We agree that the process for helping Mrs
[redacted] has been lengthy and often frustrating on both our
parts!! I have reminded her regularly that we are
appreciative of her patience. There are several
circumstances on her part also, that have created some of
these problems though. First, she· called our store months
after she purchased her cabinets. She was not able to
provide any paperwork on her project so therefore we we
spent the first few conversations trying to remember the
details of her kitchen remodel. These details include the
style name of her cabinets, the sizes she ordered, her layout
etc etc ... we were able to work out those details and find her
Invoice in our archives thankfully, so we were able to
resolve those questions. At the time she purchased, despite
my hesitations, she decided to find her own "installer'' That
decision is one we strongly recommend our customers think
through thoroughly. The installers we recommend here at
The Cabinet LLC are fully licensed, bonded and insured and
familiar with our cabinets and 99% of our customers use
them for that reason. More importantly they are experienced
in handling, fabricating and most importantly installing a
modular cabinet (and trims, panels, mouldings) which is
what she purchased. WE do not recommend customers seek
their own installers for our products unless they can provide
them all the assurances I have detailed above. If perhaps it
seems like we were distancing ourselves from her requests
then that is partially accurate. Ignoring our insistence to use
an 'experienced' installer to protect the integrity of her
cabinet installation often will create the types of problems
she experienced after her cabinets were installed. Which is
exactly where the complications arose in her case. Just a
small oversight on the part of the Installer can seriously
damage the cabinets permanently. One example of such an
oversight is using a "dull" drill to drill the holes for the
hardware. Just that one seemingly small error can cause any,
or all of cabinet doors/drawers to crack, split or buckle at
any time, despite the fact they are ALL wood. At the time
we released the cabinets into her possession she signed a
contract that stated ALL sales were fmal, and that we
released the cabinets to her free from defects in materials
and workmanship. I can easily provide you a copy of that 
Invoice for your reference if necessary. She also mis stated
the cost she referenced you that she paid for her cabinets.
Her cabinet cost was $5600...not $7000 ( not really relevant)
We are not judging Mrs [redacted], or her Installer's complaints,
but the situation we find ourself in now has never happened
to us here, it is very rare for a customer to EVER return a
door let alone ALL their doors, drawer fronts etc. But
because we value our reputation and especially our
customers I told Mrs [redacted] we would "try" to do the best we
could in resolving her issues, but that under the
circumstances it would take time and patience on her part.
The cabinets we sell are Imported and the distance and
language barrier involved can create many difficult
obstacles. Nevertheless we have finally been able to obtain
replacement doors for her and slowly but surely they have
all arrived here at our store. I suggested to Mrs [redacted] she
come get them a few weeks ago to expedite this delay, but
as of yet she, or her helper, have personally visited our
store. She agreed we ship them to her residence and that she
would take care of the install as she previously did. As far as
the installation of her new doors, had she chosen to have our
installers do her work initially, ALL additional labors would
be covered 100% by us as a courtesy for her inconvenience .
Unfortunately she waived that when she signed her original
contract. I hope this provides satisfactory explanation of this
situation. Please feel free to call us anytime to discuss
further.
Respectfully,[redacted] Sales Dpt The Cabinet Depot LLC
7451 Warner Ave #H
H.B. Cal 92647
714 848 1580

On November 28th, I send an email to the Revdex.com that stated a response to the Cabinet Depot's question about which day would be a good one for delivery.  It stated - 
Hi [redacted],
Sometime next week (the week of 12/1) between Monday and Thursday would be fine.  
Along with the cabinet doors, I'd like to ask for them to send me the paperwork (mainly the receipt, measurements, and contract) regarding my order, from their archives.  
Thanks,
[redacted]
On December 2, I received a response from the Cabinet Depot (who had emailed through the Revdex.com) that they were grateful that the situation had been resolved.
I hadn't received the cabinet doors so I called the Revdex.com to follow up and they said the incident had been resolved.  Since I had not received the doors, the Revdex.com said then that the incident could be reopened. 
 
This is my request to reopen it, as I have yet to receive the cabinet doors.

Review: I purchased kitchen cabinets from them in October of 2012 and hired a contractor (not from the company) to install them as part of a complete kitchen remodel. About 6 months later, I noticed some light cracks on the doors of the cabinets. After waiting a bit, I told my contractor. He contacted the Cabinet Depot and sent them some pictures of the cracks (which had increased in size and number since I initially noticed it). This was around October of 2013. They asked for a few days time (as they were in the process of moving into a larger showroom in the same center), after which they promised to get back to us. My contractor asked for them to replace all of the cabinet doors. After speaking to them and not getting anywhere over the course of a few months, my contractor asked me to take over. My direct communication with the Cabinet Depot began in March of 2014. Half of the doors had arrived from the vendor. In addition to replacing the Cabinet Doors, I asked for them to install them as well, as I felt my contractor and I had already done our part correctly. They refused, saying it was an easy task that I could do myself. Eventually, I gave up asking for installation, and focused on just getting the cabinet doors. I even asked for the vendor's information to resolve the matter with them, but was refused. At the beginning of May, they we were still waiting for the other half of the doors. In August, they had received all of the cabinet doors. The problem was that they were in the back of the storage room and they said they'd Fed Ex it by the 3rd week of September. I contacted them yesterday about the status. They said they'd send it as soon as possible, but did not specify a date. When I asked for a specific date, they said I could pick it up if I wanted them before November 2014. As a customer who received (and paid for a defective product and its installation), I have been patient, trusting, and accommodating. My cabinets are still cracked, even more so.Desired Settlement: First, I would like the cabinet doors delivered and installed in a timely manner. If it cant happen before November, Id like it done in December (as I will have family visiting for all of November). In addition, I'd like for them to discard the new yet defective cabinet doors as well. My contractor at the time was paid to discard the old cabinets. If they need to take up costs with their vendor, that's their business.

Business

Response:

Hello as per my conversation regarding this matter yesterday with Ms **,, can you please confirm the date our response is expected? My son has been out of town visiting his father who is ill We will co operate as best as possible regarding this matter. Thank you very much [redacted] office manager The Cabinet Depot [redacted]

Business

Response:

October 28, 2014

Dear [redacted]: We agree that the process for helping Mrs

[redacted] has been lengthy and often frustrating on both our

parts!! I have reminded her regularly that we are

appreciative of her patience. There are several

circumstances on her part also, that have created some of

these problems though. First, she· called our store months

after she purchased her cabinets. She was not able to

provide any paperwork on her project so therefore we we

spent the first few conversations trying to remember the

details of her kitchen remodel. These details include the

style name of her cabinets, the sizes she ordered, her layout

etc etc ... we were able to work out those details and find her

Invoice in our archives thankfully, so we were able to

resolve those questions. At the time she purchased, despite

my hesitations, she decided to find her own "installer'' That

decision is one we strongly recommend our customers think

through thoroughly. The installers we recommend here at

The Cabinet LLC are fully licensed, bonded and insured and

familiar with our cabinets and 99% of our customers use

them for that reason. More importantly they are experienced

in handling, fabricating and most importantly installing a

modular cabinet (and trims, panels, mouldings) which is

what she purchased. WE do not recommend customers seek

their own installers for our products unless they can provide

them all the assurances I have detailed above. If perhaps it

seems like we were distancing ourselves from her requests

then that is partially accurate. Ignoring our insistence to use

an 'experienced' installer to protect the integrity of her

cabinet installation often will create the types of problems

she experienced after her cabinets were installed. Which is

exactly where the complications arose in her case. Just a

small oversight on the part of the Installer can seriously

damage the cabinets permanently. One example of such an

oversight is using a "dull" drill to drill the holes for the

hardware. Just that one seemingly small error can cause any,

or all of cabinet doors/drawers to crack, split or buckle at

any time, despite the fact they are ALL wood. At the time

we released the cabinets into her possession she signed a

contract that stated ALL sales were fmal, and that we

released the cabinets to her free from defects in materials

and workmanship. I can easily provide you a copy of that

Invoice for your reference if necessary. She also mis stated

the cost she referenced you that she paid for her cabinets.

Her cabinet cost was $5600...not $7000 ( not really relevant)

We are not judging Mrs [redacted], or her Installer's complaints,

but the situation we find ourself in now has never happened

to us here, it is very rare for a customer to EVER return a

door let alone ALL their doors, drawer fronts etc. But

because we value our reputation and especially our

customers I told Mrs [redacted] we would "try" to do the best we

could in resolving her issues, but that under the

circumstances it would take time and patience on her part.

The cabinets we sell are Imported and the distance and

language barrier involved can create many difficult

obstacles. Nevertheless we have finally been able to obtain

replacement doors for her and slowly but surely they have

all arrived here at our store. I suggested to Mrs [redacted] she

come get them a few weeks ago to expedite this delay, but

as of yet she, or her helper, have personally visited our

store. She agreed we ship them to her residence and that she

would take care of the install as she previously did. As far as

the installation of her new doors, had she chosen to have our

installers do her work initially, ALL additional labors would

be covered 100% by us as a courtesy for her inconvenience .

Unfortunately she waived that when she signed her original

contract. I hope this provides satisfactory explanation of this

situation. Please feel free to call us anytime to discuss

further.

Respectfully,[redacted] Sales Dpt The Cabinet Depot LLC

7451 Warner Ave #H

H.B. Cal 92647

714 848 1580

Business

Response:

We would like to request that Mrs [redacted] allow us to send out her doors asap. Thank you [redacted] at The Cabinet Depot

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Consumer

Response:

On November 28th, I send an email to the Revdex.com that stated a response to the Cabinet Depot's question about which day would be a good one for delivery. It stated -