I am rejecting this response because:
Examples
of other people rescheduling their reservations does not address the fact that I was told over the phone that we would receive vouchers to come another timeIn fact, interactions with other customers have no relevance to my complaint at allThe issue at hand is that Cafe Meow did not honor their word to let us come another timeI still request a $refund
I think you will see in the attached zip file we did our best to reply to their complaint about weather and refundingWe had many people earlier that week rebook for another time after they heard about the weather coming and had no other issues
I am rejecting this response because:
Examples
of other people rescheduling their reservations does not address the fact that I was told over the phone that we would receive vouchers to come another timeIn fact, interactions with other customers have no relevance to my complaint at allThe issue at hand is that Cafe Meow did not honor their word to let us come another timeI still request a $refund
I think you will see in the attached zip file we did our best to reply to their complaint about weather and refundingWe had many people earlier that week rebook for another time after they heard about the weather coming and had no other issues