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The California Academy/ Paul Mitchell Partner School

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Reviews The California Academy/ Paul Mitchell Partner School

The California Academy/ Paul Mitchell Partner School Reviews (3)

Review: *refund and customer service issues as well* 7/15/16 I went into the salon with my child and used a [redacted] that included 1.cut 2. deep condition 3. *STYLE*. When paying, I was charged an additional $15 on top of the -paid- [redacted] deal for my daughter's rollerset. I was told by [redacted] Serbic, the educational leader there, that their definition of 'style' was a simple blow-dry...I have all email correspondences. Nowhere on Paul Mitchell's, [redacted]'s ad, or Paul Mitchell's brochure does it state that a blow-dry is a STYLE, SMH! In fact, their brochure that I have a tangible one for, differentiates the term blow-dry and style when listing their services! [redacted], an actual corporate manager, allowed [redacted] to make all decisions in which one was to ban me from the school for simply complaining via email about the fraudulent advertising this school has and still is doing on [redacted]. By the way, another person experienced something even more severe and posted their experience on [redacted]. I will contact any and everyone I can to make this right and not stop till I do. [redacted] even voluntarily admitted via email that all other salons and schools would NOT consider a blow-dry as a style!!!!Desired Settlement: I want my money back, an apology by all parties involved, and just incase I go crazy and want to return...the rights to do so. I understand and fully know how Revdex.com works and how they only serve as a mediator. My point in doing this is to make all aware and to be heard.

Business

Response:

To whom it may concern, [redacted] and her daughter have been a guest with us since February 2016, in this time she and her daughter have had multiple services both roller sets and blow dry and styles. We are a school and when a guest comes in they have a consult with the Learning Leader who is a licensed instructor and the Future Professional before any service is begun. If the guest is a minor the conversation is had with the minor's parent prior to the service being done. During the process we have a guest folio form that lists all our services and the prices that they are along with a waiver at the bottom of the form. The instructor speaks with the guest and goes over the services that the guest would like to receive and physically checks the box next to that service where the price is located. Once there is an agreement of what the services and estimated prices are going to conclude the guest is then asked to sign the waiver at the bottom and the Learning Leader also signs the waiver alongside the guests' name. If it is a minor the parent is required to sign for the minor prior to the service being done.[redacted] and her daughter have had numerous Roller set services which she paid $15.00 in phase 2 and $10.00 in phase 1, she also has had separately Blow Dry and Styles which are $15.00 in phase 2 and $10.00 in phase 1, she herself has booked these different and separate services on many occasions for herself and her daughter since she has be coming to us since February of 2016.We do have a [redacted] that is out that specifically says for a Haircut, Style and deep-conditioning Treatment. It does not say Roller set as those two separate services. The [redacted] also states that is redeemable only at Paul Mitchell the school for the goods or services listed above. The services were not only communicated by the learning leader prior to her receiving her services, it was the again expressed at the service desk upon check out.Since [redacted] has reached out to us and our corporate office, we all made every effort to explain to her the difference between the Blow Dry and Style and Roller Set, she was also explained this a time before by a separate learning leader in our Phase 2 area as well.We have made every effort to explain on all levels the difference in our services that she has been receiving and booking herself since February of 2016, knowing they are two different services. With that being said we feel that we have explained the difference between our services and we discuss the prices and get a signature prior to starting any service so everyone is on the same page and aware of what the outcome is to be expected both in service and in price.In conclusion, on her settlement details, we will send her a refund via mail, even though all services are explained to her prior to her receiving them, she herself booked the two different services on numerous occasions for herself and her daughter. We did apologize to her for any miscommunication numerous times and we do not her business anymore and feel the school is not a right fit for her as she has continuously publicly bad mouthed our School, our Learning Leaders, our Managers and our services via [redacted] etc.Please let me know if there is any other information I may provide for you, I have also included her signed copy of her guest folio on the 15th and a copy of our [redacted] with the highlighted area that states that is only redeemable for the services that are listed in the [redacted] that she purchased. [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

I am looking forward to receiving the refund via mail as Paul Mitchell the School of Sacramento stated they would send. I believe a reasonable amount of time to send the check is 30 days from the date promised. If I do not receive the check, I will contact Revdex.com again. As for the school trying to state that their decision to ban me based on my legal rights of the [redacted] review I made, that's a lie. It is clear and evident that I was banned prior to the reviews I made on social media per the email correspondences given back and forth from [redacted]. As far as signing for services, I did sign but even in doing that, I didn't know the extra fee till I went in front of the cashier. Regardless, this school's misleading ad is the cause of this whole thing and thankfully after speaking with [redacted], they have -finally- decided to alter the ad so I am the last person to experience this. Thank you Revdex.com!

Review: I attended Paul Mitchell the School of Sacramento for Esthetician training starting in March 2015 and graduated in August 2015. I was under the informed that after schooling I would have learned all the skills necessary to become board certified. After graduating and paying to take the State Board exam I learned that there were two things that were going to be on State Board that this school did not prepare me or my classmates for. I paid a good amount of money to get all the training necessary yet didn't receive it all and feel as if something should be done to correct problem. Myself and several other students had complaints that were disregarded throughout schooling there and I wouldn't wish this school on my worst enemy.Desired Settlement: I would like reimbursement for my schooling as I was not taught everything that needed to be taught. Or I would like a chance to learn the rest of the things that I wasn't taught.

Business

Response:

Message:Hello A[redacted] Per our conversation, here is our response to [redacted] complaint to Paul Mitchell the School Sacramento ID: [redacted]. We prepare our future professionals with a weekly State Board class for 3 hours a week for 8 weeks straight. In addition to technical skill preparation they must also complete 9 theory tests that all need to be passed with a 75% grade or higher. [redacted] graduated on August 6 2015 and did not pre-apply for her state board exam meaning she did not have a state board date set prior to her graduation. In Mid-August we received a notice from the Board of Barbering and Cosmetology that the Esthetics practical was changing and those changes were going into effect on September 14th. A few weeks later we received another notice that stated that the new changes were going to be in effect as of September 23rd. We immediately reached out to all current and past future professionals with a state board date in that time frame to make sure they knew the proper protocol as well as being refreshed on the old protocol just in case of another date change. On September 18 at 11:09am our Placement leader reached out to [redacted] via [redacted] to check in and see if she received a state board date yet: Placement Leader: “When was your state board date?” [redacted]: “I still haven’t gotten my date yet. I heard it was changing though? Is that true?” Placement Leader: :Yes. Tomorrow there will be some new parts. So we need to get you in here to practice the new parts. It is free and you can come for night or day school. Call our esthetics education leader (lists phone number).” [redacted]: “okay awesome. Thank you. Oh and I’d like to rsvp for graduation well.” Also on September 18th our Esthetics Education leader reached out to [redacted] via phone call to schedule a time to come in and learn the new practical. [redacted] answered the phone and when the Education Leader stated her name who was calling, [redacted] disconnected the call. On September 19th the placement leader again placed a phone call to follow up with [redacted] and spoke with her and stated that we really encourage her to come in and please learn the new state board protocol. We have yet to hear from her [redacted] on getting her updated on the new protocol. [redacted]Esthetics Education Leader Paul Mitchell The School Sacramento

Business

Response:

RESPONSE:Here is our response:The state board protocol was changed after [redacted] graduated. In the previous conversation that is stated she is aware that there is a new protocol and was offered to come in and learn the new procedure. She even agrees to reach out to the Esthetics Education Leader (who has also reached out to her). [redacted] is utilized to reach out to past graduates when we cannot make contact via phone.Our offer still stands for [redacted] to come back and learn the new protocol

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

I am very pleased with the staff at this school on my last visit. They actually fixed the mistake from the first visit I had with them about 2 weeks ago. I did not have any problems getting my hair fixed. They asked me what I was supposed to get the first time and they fixed it exactly. The learning leaders this time around where very kind and knowledgable. I am happy now.

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Description: Beauty Schools

Address: 2100 Arden Way Ste 265, Sacramento, California, United States, 95825

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