The Camera's Eye Video Production

Subaru Superstore of Chandler's response is attached regarding *** ***.Mike W***

I had begun working with Subaru Superstore on 11/21/when I began the process of obtaining credit to purchase the 'Trail Blazer. On 11/24/at 9:A.M., I spoke to a Subaru Salesperson *** ***) and I requested "[p]lease do not sell
the car until I’ve had a chance at it" per the attached email. The reply from MrOtero at 9:A.Mthat same day was "I will do everything
possible to have you look at the car before anyone else can once its ready." At no time was I apprised by the dealership of a "first-come, first-served" policy on used cars, nor was I apprised that a security deposit would be required to hold the car. Instead, I was promised that everything possible would be done so that I could test drive the vehicle before anyone else had an opportunity.My credit was approved to purchase the 'Trail Blazer on Wednesday, 11/25/2015, but the car was not available for test drive on Wednesday contrary to Mr*** originally suggestion because MrRichard C*** *** of Subaru Superstore, had rejected the original detailing performed on the car and had sent it back for additional detailing. Accordingly, the car was not available on the lot for purchase until Friday, 11/27/2015, at A.Mdue to the closure of the dealership on Thanksgiving Day, 11/26/2015.Mr*** and I had a discussion on the phone where Mr*** was going to check "first thing on Friday morning" to ensure the Trail Blazer's readiness for a test drive and then call me to discuss. However, Mr*** failed to call as promised. Nevertheless, I made the journey to Subaru Superstore from my home in Payson starting at around 9:A.Mon Friday morning in hope of finding the Trail Blazer ready for test drive despite Mr*** failure to communicate Upon arrival at the dealership at approximately 10:A.M., my wife and I found the car with a warm engine as it had been test driven by an interested buyer prior to my arrival at the dealership who ultimately purchased the vehicle despite my attempt to perform on the agreement with Mr*** and purchase the vehicle at that time.Accordingly, Subaru Superstore deprived me of an opportunity to perform on the agreement made between myself and Mr*** and, therefore, breached their agreement with me. I have demanded that the dealership specifically perform on that contract by offering me a replacement vehicle, but they have declined to do so

To whom it may concern:After speaking with all of the dealership individuals involved
plus, reviewing client contact times involved with this particular vehicle
(there were no less than four clients looking at the same vehicle since it was
made ready for the lot) its unfortunately a situation
where one client came
into the dealership earlier in the morning, drove the vehicle, was in process of
working with another salesperson and elected to purchase the vehicle before Mr*** had the opportunity. Mr*** did indicate he wanted to purchase the vehicle, requested Subaru Superstore to obtain financing for him however, his offer to purchase was contingent on test driving the vehicle and no security deposit was provided/collectedFurthermore, Subaru Superstore offers all used vehicles on first come, first serve basisin this situation, another client was willing to purchase the vehicle without any contingencies and did so accordingly.The last thing I ever want is an unhappy clientGiven we have
multiple dealerships and receive used car products daily, we would be more than happy to try
and find Mr*** a suitable replacement vehicle (I explained this to the client) however, we cannot duplicate the identical vehicle he wanted to purchaseI have asked Mr*** to monitor our website and communicate directly with me if in fact he sees another vehicle that may meet his needs and price pointSubaru Superstore can do nothing more to rectify this matter.Regards,Richard C*** * Subaru Superstore

To whom it may concern: The Subaru Superstore dealership policy is and always has been (the same at our other dealerships) that used vehicles are on a first come, first serve basis and "subject to prior sale" as indicated in the disclaimer on the dealership websiteWe do not hold used vehicles for the simple reason they are one of a kind vehicles, mass marketed, and we provide every client the right to purchase a vehicle if they are willing to do so without contingenciesMr*** did want to purchase the vehicle and asked us to obtain financing however, had a contingency that he wanted to drive the vehicle prior to finalizing a purchase. No formal purchase documentation was ever executed nor signed by Mr*** due to his contingency request. Unfortunately, another client arrived to the dealership earlier in the morning, test drove the vehicle, agreed to the price and had no contingencies to completing a salethe vehicle was ultimately sold to the other client via another salesperson and sales manager.Although Subaru Superstore regrets that the client missed out on a vehicle he desired, there is nothing more than can be done to assist Mr*** regarding this transactionWe have offered and recommended to Mr*** if he sees another vehicle that may interest him on our website, I would be more than willing to speak with him directly regarding a purchase optionSubaru Superstore has stated its position and offer to assist in finding another suitable vehicle for the client multiple times... no further action regarding this specifically referenced vehicle purchase will be addressed by the dealership.Regards,Richard C***O*** - Subaru Superstore