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The Camera's Eye Video Production

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I had begun working with Subaru Superstore on 11/21/2015 when I began the process of obtaining credit to purchase the '04 Trail Blazer.  On 11/24/2015 at 9:25 A.M., I spoke to a Subaru Salesperson [redacted]) and I requested "[p]lease do not sell
the car until I’ve had a chance at it" per the attached email.  The reply from Mr. Otero at 9:57 A.M. that same day was "I will do everything
possible to have you look at the car before anyone else can once its ready."  At no time was I apprised by the dealership of a "first-come, first-served" policy on used cars, nor was I apprised that a security deposit would be required to hold the car.  Instead, I was promised that everything possible would be done so that I could test drive the vehicle before anyone else had an opportunity.My credit was approved to purchase the '04 Trail Blazer on Wednesday, 11/25/2015, but the car was not available for test drive on Wednesday contrary to Mr. [redacted] originally suggestion because Mr. Richard C[redacted] of Subaru Superstore, had rejected the original detailing performed on the car and had sent it back for additional detailing.  Accordingly, the car was not available on the lot for purchase until Friday, 11/27/2015, at 9 A.M. due to the closure of the dealership on Thanksgiving Day, 11/26/2015.Mr. [redacted] and I had a discussion on the phone where Mr. [redacted] was going to check "first thing on Friday morning" to ensure the Trail Blazer's readiness for a test drive and then call me to discuss.  However, Mr. [redacted] failed to call as promised.  Nevertheless, I made the journey to Subaru Superstore from my home in Payson starting at around 9:15 A.M. on Friday morning in hope of finding the Trail Blazer ready for test drive despite Mr. [redacted] failure to communicate.   Upon arrival at the dealership at approximately 10:30 A.M., my wife and I found the car with a warm engine as it had been test driven by an interested buyer prior to my arrival at the dealership who ultimately purchased the vehicle despite my attempt to perform on the agreement with Mr. [redacted] and purchase the vehicle at that time.Accordingly, Subaru Superstore deprived me of an opportunity to perform on the agreement made between myself and Mr. [redacted] and, therefore, breached their agreement with me.  I have demanded that the dealership specifically perform on that contract by offering me a replacement vehicle, but they have declined to do so.

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Address: 108 N Liberty St, Ashland, Illinois, United States, 62052

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