The Camp Transfomation Center

HiI just wanted to see how I can close out this complaint as I have received my $refundIt is complaint # [redacted] Thank you, [redacted]

Hi I just wanted to see how I can close out this complaint as I have received my $refundIt is complaint # [redacted] Thank you, [redacted]

For this particular client, she received her refundShe was fully made aware of the cancellation fee on the contract which states any cancellations made will result in a $cancellation feeShe was given the opportunity to postpone which would result in full refund once her challenge is completed successfullyIt is unfortunate she does not understand the legal document signed by her stating she understood all conditions regarding the challengeI hope this is evidence to show this client is disputing a charge that has been refunded and also has been thoroughly explained as to why the $cancellation fee will apply to her cancelling only days before the start of the challengeI have tried multiple times to help her understand

Dear Revdex.com,This is the written response to ID [redacted] This letter is in regard to the complaint we received from [redacted] about The Camp Transformation Center in Chula VistaI have attached the conversationvia email we had in order to resolve this complaint.Thank you, [redacted] ***Site Director, The Camp Chula Vista

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below They are still not agreeing to reimbursing any of my moneyI have been offered either to start a new challenge in April or June or apply it towards months of membershipI have repeatedly let them know that due to an injury I am unable to do the workoutI do not know if and when I will get cleared to return to high impact workouts againAt this stage of my injury I just started physical therapy a week and half agoI have no end date for treatment, I will stop when my condition resolves and if it doesn't my only other options are pain relief or surgeryI'm not quite sure what they are not understanding about not being able to do high impact workoutsThere reasoning is keeping the integrity of the program intact, however I feel that the program owners and directors themselves lack of integrityIntegrity is the qualification of being honest and having strong moral principalsHow is refusing to reimburse a client any portion of the $fee they have been charged being honest and having moral standardsThis company is about making money for themselves onlyThey do not care about their clients in the slightestIf they did they would actually listen to them, when someone is telling you they are UNABLE to do the high impact workouts signing up for the next challenge or working out for months isn't an acceptable optionI have attached my MRI report that I just received yesterdayI have also attached the email chain between Tanya Sites and II am still waiting for a letter from my Dr stating that I have been recommended to avoid high impact exercises and can upload it when I receive it Regards, [redacted]

Hi [redacted] . I am so sorry to hear about your injury and hope I can be of better assistance. Please email me directly at [redacted] and I can provide you with a more reasonable accommodation.

In regard to the deposit and the cancellation, it states on the contract as follows: "You the challenger, may cancel this agreement at any time prior to midnight on the fifth business day after the signed contract date of this agreement, excluding Sundays and holidays.... A cancellation fee of $100 will apply to any cancellations. Any refunds require a 14 day processing period." What this means and where the confusion may be is that cancelling within 5 business days or any other time thereafter will result in a cancellation fee of $100. In order to receive a refund minus the cancellation fee, it must be stated that the challenger wants to cancel within 5 business days of signing the contract. The contract was signed by the client, which indicates the client completely agreed and understood all conditions of the agreement. And extension was offered to postpone the challenge to a later date giving the client the opportunity to receive full refund of the deposit but this offer was rejected.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.As previously stated, they provided me with no services whatsoeverI left the place of business not knowing if I was "selected", and when they called me to tell me I was "selected", I continued to receive texts and emails that made me question my standingI was later told that these were essentially "junk" texts and emails and I felt that this was a business I did not want to do business withThe contract does state there is a $cancellation fee, but I feel its just bad customer service to just take my $after confusing me with their texts and emailsThey provided me with no services and I cancelled before the "challenge" even startedInitially, [redacted] was telling me that I pretty much lost the $until I referred to the contract, so I do feel like there was some deception on her part Regards, [redacted]

Dear Revdex.com,
14.6667px background-">This is the written response to ID ***This letter is in regard to the complaint we received from *** *** about The Camp Transformation Center in Chula VistaI have attached the conversation
via email we had in order to resolve this complaintThank you,
*** ***
Site Director, The Camp Chula Vista

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
As previously stated, they provided me with no services whatsoeverI left the place of business not knowing if I was "selected", and when they called me to tell me I was "selected", I continued to receive texts and emails that made me question my standingI was later told that these were essentially "junk" texts and emails and I felt that this was a business I did not want to do business withThe contract does state there is a $cancellation fee, but I feel its just bad customer service to just take my $after confusing me with their texts and emailsThey provided me with no services and I cancelled before the "challenge" even startedInitially, *** *** was telling me that I pretty much lost the $until I referred to the contract, so I do feel like there was some deception on her part.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference...

to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They are still not agreeing to reimbursing any of my money. I have been offered either to start a new challenge in April or June or apply it towards 4 months of membership. I have repeatedly let them know that due to an injury I am unable to do the workout. I do not know if and when I will get cleared to return to high impact workouts again. At this stage of my injury I just started physical therapy a week and half ago. I have no end date for treatment, I will stop when my condition resolves and if it doesn't my only other options are pain relief or surgery. I'm not quite sure what they are not understanding about not being able to do high impact workouts. There reasoning is keeping the integrity of the program intact, however I feel that the program owners and directors themselves lack of integrity. Integrity is the qualification of being honest and having strong moral principals. How is refusing to reimburse a client any portion of the $500 fee they have been charged being honest and having moral standards. This company is about making money for themselves only. They do not care about their clients in the slightest. If they did they would actually listen to them, when someone is telling you they are UNABLE to do the high impact workouts signing up for the next challenge or working out for 4 months isn't an acceptable option. I have attached my MRI report that I just received yesterday. I have also attached the email chain between Tanya Sites and I. I am still waiting for a letter from my Dr stating that I have been recommended to avoid high impact exercises and can upload it when I receive it.
Regards,
[redacted]

Unfortunately we are unable to fulfill the request to refund as we must be sure all challengers are held to their end of the agreement. We would be more than happy to discuss any further action in person in addition to retrieving the letters from [redacted]'s doctor indicating she is unable to workout. Our policy to suspend the challenge due to injury holds true. We can place a challenger on hold until the doctor has cleared him/her to participate in the workouts. The information I've collected from the director of this particular location has contradicted what this client is explaining and I find it unfair to be criticized for ensuring all challengers are held to the same standards. I would be more than happy to discuss with [redacted] any concerns she has but unfortunately we cannot settle by simply refunding her challenge deposit since she has received our services and started the program.

Hi [redacted]. I am so sorry to hear about your injury and hope I can be of better assistance. Please email me directly at [redacted] and I can provide you with a more reasonable accommodation.

In regard to the deposit and the cancellation, it states on the contract as follows:
"You the challenger, may cancel this agreement at any time prior to midnight on the fifth business day after the signed contract date of this agreement, excluding Sundays and holidays.... A cancellation fee of $100 will apply to any cancellations. Any refunds require a 14 day processing period."
What this means and where the confusion may be is that cancelling within 5 business days or any other time thereafter will result in a cancellation fee of $100. In order to receive a refund minus the cancellation fee, it must be stated that the challenger wants to cancel within 5 business days of signing the contract.
The contract was signed by the client, which indicates the client completely agreed and understood all conditions of the agreement. And extension was offered to postpone the challenge to a later date giving the client the opportunity to receive full refund of the deposit but this offer was rejected.

Hi
I just wanted to see how I can close out this complaint as I have received my $100 refund. It is complaint #[redacted]Thank you,
[redacted]

For this particular client, she received her refund. She was fully made aware of the cancellation fee on the contract which states any cancellations made will result in a $100 cancellation fee. She was given the opportunity to postpone which would result in full refund once her challenge is...

completed successfully. It is unfortunate she does not understand the legal document signed by her stating she understood all conditions regarding the challenge. I hope this is evidence to show this client is disputing a charge that has been refunded and also has been thoroughly explained as to why the $100 cancellation fee will apply to her cancelling only days before the start of the challenge. I have tried multiple times to help her understand.

HiI just wanted to see how I can close out this complaint as I have received my $100 refund. It is complaint #[redacted]Thank you,
[redacted]

Dear Revdex.com,This is the written response to ID [redacted]. This letter is in regard to the complaint we received from [redacted] about The Camp Transformation Center in Chula Vista. I have attached the conversationvia email we had in order to resolve this complaint.Thank you,[redacted]Site Director,...

The Camp Chula Vista

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.As previously stated, they provided me with no services whatsoever. I left the place of business not knowing if I was "selected", and when they called me to tell me I was "selected", I continued to receive texts and emails that made me question my standing. I was later told that these were essentially "junk" texts and emails and I felt that this was a business I did not want to do business with. The contract does state there is a $100 cancellation fee, but I feel its just bad customer service to just take my $100 after confusing me with their texts and emails. They provided me with no services and I cancelled before the "challenge" even started. Initially, [redacted] was telling me that I pretty much lost the $497 until I referred to the contract, so I do feel like there was some deception on her part. 
Regards,
[redacted]

In regard to the deposit and the cancellation, it states on the contract as follows:"You the challenger, may cancel this agreement at any time prior to midnight on the fifth business day after the signed contract date of this agreement, excluding Sundays and holidays.... A cancellation fee of $100 will apply to any cancellations. Any refunds require a 14 day processing period."What this means and where the confusion may be is that cancelling within 5 business days or any other time thereafter will result in a cancellation fee of $100. In order to receive a refund minus the cancellation fee, it must be stated that the challenger wants to cancel within 5 business days of signing the contract.The contract was signed by the client, which indicates the client completely agreed and understood all conditions of the agreement. And extension was offered to postpone the challenge to a later date giving the client the opportunity to receive full refund of the deposit but this offer was rejected.