The Canada Life Assurance Company Reviews (%countItem)
The Canada Life Assurance Company Rating
Address: 255 Dufferin Avenue, London, Ontario, Canada, N6A 4K1
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+1 (519) 679-3518 |
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Approaching the three month mark and I am still unable to get all my money accounted for and out of London Life.
Working with *** to recover my small life savings.
Thank you for your feedback. If you already haven't submitted your concerns to London Life please do so and we will ensure that it is handled as per our complaint handling process.
London Life has failed refunding my RRSP money, interests, and costs after the cancellation of the policy subject to my examination/cancellation.
London Life has failed in providing its proposed segregated fund policy at the time of purchase for a RRIF. Instead, its agent and financial security advisor promised 30 days of examination / cancellation period for the issued policy, which never materialized. This is while London Life policy stipulates two days of policy cancellation upon receiving the policy confirmation letter. Although my cancellation was also within the two days, London Life has refused to accept it. London Life has subsequently taken and converted my proceeds of my expired RRSP in the cancelled policy.
As a person with disabilities, including hearing difficulties, I audio record my meetings and telephone conversations for further verification of facts if needed. As such, I have the recorded the promised 30 days of examination/cancellation for the proposed policy by ***, the London Life agent and representative.
London Life has taken and converted my RRSP proceeds into a duly cancelled life insurance policy, without my reauthorization in post-cancellation period. Therefore, has deprived me of my own money with causes of action in violations of *** In process, London Life has demanded that I should sign a release from any criminal causes of action by London Life in return for the recovery of my own money in the cancelled policy. Nobody signs a release to obtain the proceeds of his RRSP for transfer to another institution. The law requires me to sign the appropriate transfer authorization forms with the other institution, which is fine with me. For all this, London Life denies any wrongdoing.
I fear this may be a well-orchestrated scheme aimed at Canadian elderly RRSPs. I would like to know if others are affected, and if there is anything I can do within my ability to recover my money.
Date of the first solicitation to invest my RRSP proceeds by London life: October 6, 2017
Email Communications with ***: November 17, 2017 to January 15, 2018
Complaint to London Life Ombudsman: February 6, 2018
Refund of my own RRSP funds plus interests and costs, with a guaranty by London Life not to engage in any bait and switch with me.
We are writing to acknowledge receipt of your email regarding ***. Thank you for bringing this matter to our attention.
As a federally regulated financial institution we are required by law to maintain a complaint handling process. Please be advised that this matter has been reviewed appropriately as outlined in our company's complaint handling process. London Life has communicated directly with Mr. regarding this matter.
For more information on our company's complaint handling process, consumers can be directed to www.londonlife.com/complaints.
We trust this keeps with your mission and goals and you may close your file.
(The consumer indicated he/she DID NOT accept the response from the business.)
I disagree with the response from the Company because:
1- The response is without nexus to the specifics of my complaint,
2- It responds to the questions of having 'a complaint handling process', which is not in dispute,
3- The Company claims that this matter has been reviewed appropriately as outlined in the company's complaint handling process. Whether my complaint has or has not been reviewed appropriately it remains a hearsay with no supporting evidence or fact,
4- Based on what the business has communicated directly to me, regarding this matter, and based on the unresolved causes of action in fact and law, the Company's complaint handling process must be somehow ineffective. The causes of action in law that have been communicated to the Company include my non-derogable international laws and principles that supersede all Canadian laws including federal and provincial financial laws, and
5- Among others, the Company has extensively acted against its public domain Code of of Ethics at https://www.greatwestlifeco.com/content/dam/gwlco/documents/code-of-conduct/Lifeco-Code-of-Conduct-2018-en.PDF
Not only I do not object to publish my correspondence, I encourage it on the bases of the requirements for community awareness and consultations that are in the preambles of non-derrogable ICCPR and ICESCR as:
Realizing that the individual, having duties to other individuals and to the community to which he belongs, is under a responsibility to strive for the promotion and observance of the rights recognized in the present Covenant.
I intend to pursue this case in any manner that is consistent with due process measures. Therefore, I request not to close this file in any way that prevents the public from knowing all facts or closures that support cover-ups of the already raised issues in progress.
Sincerely
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the response from the Company because:
1- The response is without nexus to the specifics of my complaint,
2- It responds to the questions of having 'a complaint handling process', which is not in dispute,
3- The Company claims that this matter has been reviewed appropriately as outlined in the company's complaint handling process. Whether my complaint has or has not been reviewed appropriately it remains a hearsay with no supporting evidence or fact,
4- Based on what the business has communicated directly to me, regarding this matter, and based on the unresolved causes of action in fact and law, the Company's complaint handling process must be somehow ineffective. The causes of action in law that have been communicated to the Company include my non-derogable international laws and principles that supersede all Canadian laws including federal and provincial financial laws, and
5- Among others, the Company has extensively acted against its public domain Code of of Ethics at https://www.greatwestlifeco.com/content/dam/gwlco/documents/code-of-conduct/Lifeco-Code-of-Conduct-2018-en.PDF
Not only I do not object to publish my correspondence, I encourage it on the bases of the requirements for community awareness and consultations that are in the preambles of non-derrogable ICCPR and ICESCR as:
Realizing that the individual, having duties to other individuals and to the community to which he belongs, is under a responsibility to strive for the promotion and observance of the rights recognized in the present Covenant.
I intend to pursue this case in any manner that is consistent with due process measures. Therefore, I request not to close this file in any way that prevents the public from knowing all facts or closures that support cover-ups of the already raised issues in progress.
Sincerely