[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]
This customer has received their productIt was shipped in two shipments which the customer only thought we shipped one boxBut both were received by the customer ID# [redacted] *The disputed amount of $would have been the cost of one box
This customer was refunded all monies in full. She had ordered chocolate items with no ice packs and no expedited shipping as suggested on our website. We sent her emails and phone calls trying to explain that the items would melt and that we would not be responsible for melted goods as also...
stated on our website. Since we never heard back the order was automatically cancelled.
The order has been refunded unfortunately the order was tied up because it was flagged as a possible fraudulent order.The records we show is that 2 emails were sent to the customer asking her to verify that she was in fact in possession of the card but there was no response.Regardless the order has...
been cancelled and the refund issued. It should take approx 3-5 business days for the refund to show on her account depending on her bank.
This customer has received their product. It was shipped in two shipments which the customer only thought we shipped one box. But both were received by the customer ID# [redacted]
*The disputed amount of $26.66 would have been the cost of one box.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business...
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
This order has already been cancelled and the money has already been refunded to this customer as of 1/7/2018. We have resent the cancellation notice to the customer on 1/11/2018 he must have not received it.
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]
This customer has received their productIt was shipped in two shipments which the customer only thought we shipped one boxBut both were received by the customer ID# [redacted] *The disputed amount of $would have been the cost of one box
Customer [redacted] will be shipping Friday 9/15/since her stock also in coming in tomorrow
A refund has been issued 9/4/on this order - product was returned to us due to a bad address given by the customer
This customer was refunded all monies in full. She had ordered chocolate items with no ice packs and no expedited shipping as suggested on our website. We sent her emails and phone calls trying to explain that the items would melt and that we would not be responsible for melted goods as also...
stated on our website. Since we never heard back the order was automatically cancelled.
The order has been refunded unfortunately the order was tied up because it was flagged as a possible fraudulent order.The records we show is that 2 emails were sent to the customer asking her to verify that she was in fact in possession of the card but there was no response.Regardless the order has...
been cancelled and the refund issued. It should take approx 3-5 business days for the refund to show on her account depending on her bank.
This customer has received their product. It was shipped in two shipments which the customer only thought we shipped one box. But both were received by the customer ID# [redacted]
*The disputed amount of $26.66 would have been the cost of one box.
Complaint: [redacted]
I am rejecting this response because: I still have NOT received the second box. Only ONE box was delivered.
Regards,
[redacted]
Customer [redacted] will be shipping Friday 9/15/2017 since most of her order we are getting tomorrow
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business...
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
Customer [redacted] will be shipping Friday 9/15/2017 since her stock also in coming in tomorrow.
This order has already been cancelled and the money has already been refunded to this customer as of 1/7/2018. We have resent the cancellation notice to the customer on 1/11/2018 he must have not received it.