The Car Connection

[redacted] , I am sorry to hear you are not happy with us, we have made every effort to help you with this very difficult situationWhen you brought the car in we determined the car had a bad computer at minimumWe asked you and your father to come inWe explained to you and your father that [redacted] does not have the computer availableNor any of the places that we would usually get the computer fromOne option would be to keep ordering used computers until we were able to find a good one, or for you to trade the car inWe informed you, [redacted] , and your father that this was not going to be an easy task but we were willing to help with the situationYour father asked us to order a computer off of [redacted] Once we received the computer it was sent to the programmer and determined it to be a bad computerWe let you know the outcome and at that time you asked if it was possible to trade the car in, I responded “yes” and assured you we would give you the best possible deal, including top dollar for the tradeYou told me you would have your father call me the next day to discuss thisA few days later I received a call from someone claiming to be you, stating they bought a car from us in March of this year,(the car was bought in 2015) they didn’t know the model of the car they were claiming to have just boughtI realized it was not you, I asked this person times at the beginning of the conversation, are you [redacted] , and she replied yes each time, then she made a few serious threats, on the 4th time I asked her if this is [redacted] , she admitted she was not, at this point I asked her not to call me again, as we are not inclined to share personal informationAs far as the comment we took advantage of you: your father was involved in the purchase from the beginning and was a co-signor on the loan[redacted] we would like to work with you to find a positive solution, whether it’s trading the car in or trying to fix itLook forward a resolution

*** *** *** *** *** ***Purchase Date: 09.02.16Advertised Price $actual sale price $ 5795Implied Warranty miles or days (of which both had expired)*** refused to the extended warranty purchase at the time of purchasing the Mazda.Cus***er put $down 0% interest on
balanceOn the day of the purchase *** had people she knew inspecting the car, the inspection was conducted over a hour time period.*** called sometime around the 14th of October and reached Ernesto, expressing that the check engine light had been onAt that time *** recommended she have the check engine light checked by Autozone, considering it was closer to her, and the car lot was hours away. *** called back a few days later and said she needed a coil and asked if we could install it on Saturday. Although our shop is closed on Saturdays, we made it our priority to work on her car that SaturdayWe assessed that the coil was bad, therefore, we ordered a new coil, the old one was removed, and replaced with the new coilThere simply is no way to halfway do this job as she stated. The mechanic test drove the vehicle after replacing the coil, on the freeway and in town, there did not perceive to be any other problems with the vehicle.*** called the next day, Sunday, which we are closedShe was understandably upset, she was able to reach *** on his cell phone*** asked to speak to me (***), *** explained I was out of cell phone range, but would have me call her as soon as I came in on Monday. When I did speak to her, I let her know we would do what we could to work the situation out with as little inconvenience to her as possibleI asked her if there was someone in town that she would like to look at the car, or if she could ask around and if someone could refer her to anybody, and she stated she didn’t know of any, but would ask around. I offered to have the car towed back to Mesa from FtHauchuca at our expense, and asked her to give us days to get the car assessed and repairedShe replied that she would think about it, and get back to meWhen she got back to me two days later, she asked that we also return the car back to her after the repairI informed her that I was willing to have it towed here, but would need for her to come here to pick it up She asked me for my name and hung up on me. I am sorry that *** is unhappy with her service here, but we have done what we can to take care of her and the situation

[redacted], I am sorry to hear you are not happy with us, we have made every effort to help you with this very difficult situation. When you brought the car in we determined the car had a bad computer at minimum. We asked you and your father to come in. We explained to you and your father that...

[redacted] does not have the computer available. Nor any of the places that we would usually get the computer from. One option would be to keep ordering used computers until we were able to find a good one, or for you to trade the car in. We informed you, [redacted], and your father that this was not going to be an easy task but we were willing to help with the situation. Your father asked us to order a computer off of [redacted] Once we received the computer it was sent to the programmer and determined it to be a bad computer. We let you know the outcome and at that time you asked if it was possible to trade the car in, I responded “yes” and assured you we would give you the best possible deal, including top dollar for the trade. You told me you would have your father call me the next day to discuss this. A few days later I received a call from someone claiming to be you, stating they bought a car from us in March of this year,(the car was bought in 2015) they didn’t know the model of the car they were claiming to have just bought. I realized it was not you, I asked this person 3 times at the beginning of the conversation, are you [redacted], and she replied yes each time, then she made a few serious threats, on the 4th time I asked her if this is [redacted], she admitted she was not, at this point I asked her not to call me again, as we are not inclined to share personal information. As far as the comment we took advantage of you: your father was involved in the purchase from the beginning and was a co-signor on the loan.[redacted] we would like to work with you to find a positive solution, whether it’s trading the car in or trying to fix it. Look forward a resolution.

[redacted], I am sorry to hear you are not happy with us, we have made every effort to help you with this very difficult...

situation. When you brought the car in we determined the car had a bad computer at minimum. We asked you and your father to come in. We explained to you and your father that [redacted] does not have the computer available. Nor any of the places that we would usually get the computer from. One option would be to keep ordering used computers until we were able to find a good one, or for you to trade the car in. We informed you, [redacted], and your father that this was not going to be an easy task but we were willing to help with the situation. Your father asked us to order a computer off of [redacted] Once we received the computer it was sent to the programmer and determined it to be a bad computer. We let you know the outcome and at that time you asked if it was possible to trade the car in, I responded “yes” and assured you we would give you the best possible deal, including top dollar for the trade. You told me you would have your father call me the next day to discuss this. A few days later I received a call from someone claiming to be you, stating they bought a car from us in March of this year,(the car was bought in 2015) they didn’t know the model of the car they were claiming to have just bought. I realized it was not you, I asked this person 3 times at the beginning of the conversation, are you [redacted], and she replied yes each time, then she made a few serious threats, on the 4th time I asked her if this is [redacted], she admitted she was not, at this point I asked her not to call me again, as we are not inclined to share personal information. As far as the comment we took advantage of you: your father was involved in the purchase from the beginning and was a co-signor on the loan.
[redacted] we would like to work with you to find a positive solution, whether it’s trading the car in or trying to fix it. Look forward a resolution.

I drove from [redacted] to [redacted] to buy a car here, I called [redacted] about a car I saw on his site that I was interested in, When I arrived the car was shinning inside and out. It is not often one can say buying a car was a pleasurable experience, so I would like to go on record to commend [redacted] and his staff for friendly excellent service above and beyond. I would highly recommend this company to my friends and family and can with out a doubt say it was worth the 110 mile trip.