The Car Park of VA, Inc. Reviews (1)
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The Car Park of VA, Inc. Rating
Description: PARKING FACILITIES
Address: 34 Franklin Road, SW, Roanoke, Virginia, United States, 24011
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www.carparkroanoke.com
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Review: I parked in this lot unbeknownst to me as the only signage that I either a) passed, or b) saw in the vicinity of my vehicle indicated I was in the Market lot with free Saturday parking until 4PM (I have photos). I returned to find a parking violation notice. I attempted to contact this company via the email address they provided, but received no response. I am putting the $20 in the mail today (12/31/2015), but due to the lack of response, I would like the Revdex.com to know about this see if they can get a response. Note that I was visiting [redacted] from out of state ad have never lived in [redacted] so I am not that familiar with the city.Desired Settlement: A refund of the $20 I mailed based on entrapment due to lack of signage and proximity to other signs that indicated free parking during the time period I was there.
Business
Response:
Dear Revdex.com,
Thank you for sending us complaint #[redacted].
Premier Parking and also now Premier Parking dba Car Park
works diligently to provide quality customer service as we strive to insure that
all customers can reflect upon a pleasant parking experience when parking in
one of our lots.
The lot in which the complainant was in is separated by [redacted]
Avenue. The separation of the lots by a street should indicate that the
complainant was in a different lot. There is also a separate payment meter on
this lot. Please see attached pics taken
from [redacted] Avenue showing the separation of the lots.
The complainant states that his/ her request to dispute this
violation received no response. We strive to respond to all requests/ customer
needs. All Premier parking lot meters have the [redacted] VA office # posted so
all customers may call the [redacted] office with any parking needs/ questions. In addition all violations issued contain the attached
information card in the violation envelope.
All violations paid within 14 days are discounted by $15,
allowing for payment in full of $25.
After extensive review of this dispute we find this
violation to be valid and as such payment is due and payable in full; however
due to this unfortunate and unintentional incident Premier Parking will accept the
$20 referenced as payment in full.
With kindest regards,
Premier Parking
Consumer
Response:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Thank you for successfully
contacting Premier Parking. I do not
accept the firm’s response and I am not satisfied with the outcome.
Please see the attached
pictures, downloaded from Google Earth.
Photo “lot_01” shows the two signs that I read that were the only signs
I passed entering and exiting the lot in question, identified with circle 1 and
circle 2. Photo “lot_02” shows the same
sign in circle 2 and where I parked in circle 3. The two cars with Xs on them were not there
and I entered the lot following the big white arrow painted on the ground
between those two parking spaces. The
two additional images taken with my phone show the only signage that I saw at
or near this entrance to the lot. I read
the signs, I was trying to figure out how to pay for parking, when I figured
out that parking was free on Saturday until 4PM.
If this is permitted to
stand, Premier parking should be required to either: a) close the entrance
which “borrows” nearby, yet incorrect signage, or b) post their OWN sign clearly
indicating that it is a separate lot and has a different payment
structure. As you can plainly see in
photo lot_01, the pavement surface is continuous and the only thing separating
the lots are the actual parking spaces.
Regards,