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The Car Park of VA, Inc.

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The Car Park of VA, Inc. Reviews (1)

Review: I parked in this lot unbeknownst to me as the only signage that I either a) passed, or b) saw in the vicinity of my vehicle indicated I was in the Market lot with free Saturday parking until 4PM (I have photos). I returned to find a parking violation notice. I attempted to contact this company via the email address they provided, but received no response. I am putting the $20 in the mail today (12/31/2015), but due to the lack of response, I would like the Revdex.com to know about this see if they can get a response. Note that I was visiting [redacted] from out of state ad have never lived in [redacted] so I am not that familiar with the city.Desired Settlement: A refund of the $20 I mailed based on entrapment due to lack of signage and proximity to other signs that indicated free parking during the time period I was there.

Business

Response:

Dear Revdex.com,

Thank you for sending us complaint #[redacted].

Premier Parking and also now Premier Parking dba Car Park

works diligently to provide quality customer service as we strive to insure that

all customers can reflect upon a pleasant parking experience when parking in

one of our lots.

The lot in which the complainant was in is separated by [redacted]

Avenue. The separation of the lots by a street should indicate that the

complainant was in a different lot. There is also a separate payment meter on

this lot. Please see attached pics taken

from [redacted] Avenue showing the separation of the lots.

The complainant states that his/ her request to dispute this

violation received no response. We strive to respond to all requests/ customer

needs. All Premier parking lot meters have the [redacted] VA office # posted so

all customers may call the [redacted] office with any parking needs/ questions. In addition all violations issued contain the attached

information card in the violation envelope.

All violations paid within 14 days are discounted by $15,

allowing for payment in full of $25.

After extensive review of this dispute we find this

violation to be valid and as such payment is due and payable in full; however

due to this unfortunate and unintentional incident Premier Parking will accept the

$20 referenced as payment in full.

With kindest regards,

Premier Parking

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Thank you for successfully

contacting Premier Parking. I do not

accept the firm’s response and I am not satisfied with the outcome.

Please see the attached

pictures, downloaded from Google Earth.

Photo “lot_01” shows the two signs that I read that were the only signs

I passed entering and exiting the lot in question, identified with circle 1 and

circle 2. Photo “lot_02” shows the same

sign in circle 2 and where I parked in circle 3. The two cars with Xs on them were not there

and I entered the lot following the big white arrow painted on the ground

between those two parking spaces. The

two additional images taken with my phone show the only signage that I saw at

or near this entrance to the lot. I read

the signs, I was trying to figure out how to pay for parking, when I figured

out that parking was free on Saturday until 4PM.

If this is permitted to

stand, Premier parking should be required to either: a) close the entrance

which “borrows” nearby, yet incorrect signage, or b) post their OWN sign clearly

indicating that it is a separate lot and has a different payment

structure. As you can plainly see in

photo lot_01, the pavement surface is continuous and the only thing separating

the lots are the actual parking spaces.

Regards,

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The Car Park of VA, Inc. Rating

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Description: PARKING FACILITIES

Address: 34 Franklin Road, SW, Roanoke, Virginia, United States, 24011

Phone:

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Web:

www.carparkroanoke.com

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Shady, yet now dead: once upon a time this website was reported to be associated with The Car Park of VA, Inc., but after several inspections we’ve come to the conclusion that this domain is no longer active.



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