The Car Shoppe

Revdex.com: I have not even been 5,miles yet to this day so he is way off there and he was supposed to set me up with a year or 14,mile warrenty through a company that was suppose to be with the explorer when I got it I had my explorere towed there on a TuesdayWe gotsnow on the next day which was WesnesdayI didnt get my explore towed from his buisness until the following Monday when He told me to come get my f [redacted] car of his property so my daughter called back and said we would pick it up at pm she went there and it wouldnt start, to of his mechanics where there when she was, she left and I had a professional tow company pick my explorer upWe have not been back since I have no knowledge of any any nails I did fax him copies of my bills requesting he pay me back by money orderI have paid close to 1,400$ so far and it still needs thousands more done toitAll of the problems I am having are covered under the warranty I want to be paid back everything I have to pay to get my vehicle to stay running and safeIf it cant be fixed I want back every penny I spent onthe vehicle from bank payments, insurance, repairs, tows ..ectThank you [redacted] I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

Revdex.com spoke with the business who advised This consumer actually purchased the vehicle for his wife, most correspondence was with the wife NicoleThe consumers purchases a Volvo Son May 30th with over 121,miles; as such this vehicle is not covered under lemon law nor is the vehicle returnable Dealers are permitted the opportunity to repair any issues that may arise with a vehicle that they've soldThe consumer contacted the business after obtaining vehicle complaining of jerkiness with the vehicle and that the CD player was not working Business advised the consumer to bring the vehicle in so the business could determine the issue with the Volvo This consumer lives about minutes from the dealershipConsumer was unhappy with the Volvo, so we worked with the bank to obtain a little larger down payment for the vehicle and then the consumer's loan was rolled over into another loan for a Hyundai Santa FeThe bank and dealer were willing to work with this consumer as the consumer agreed to maintain the same bank for financing and same dealership for another vehicle, the Hyundai Santa FeConsumer took the Santa Fe and then a few days later complained that the gas tank was not registering Consumer was advised to bring the Hyundai in and it would be looked at Consumer continued to contact business to see if they could take the vehicle to their local mechanic because of the distance to the dealer The consumer wouldn't verify the exit interview with the bank, therefore the business never received payment for the HyundaiBusiness got in touch with the consumer to inform they hadn't received payment for the Hyundai and that the consumer needed to pay for that vehicle or bring it back and take the Vovlo back Consumer came to dealer after hours to return the Hyundai expecting down payment back Business had to contact the local police and explain the situation as the consumers behavior was not professional Police agreed with the business, the business owned the Hyundai and the consumer owned the Volvo, the consumer was entitled to $which the consumer did not take upon taking the Volvo and leaving the dealer After the consumer took possession of the Volvo, the business was contacted and advised that the consumer voluntarily surrendered the Volvo to the bank and consumer wanted a full refund Business did everything in their power to work with the consumer and all the issues the consumer brought to their attention Consumer appears to have been misinformed about the car buying and car loan process The consumer is only due $from the business at this time

Phone response - first of all, the consumer has put miles on the vehicle, it was not returned the same dayWe diagnosed the code and ordered parts, but due to inclement weather the parts were delayedWe received a call stating they needed the vehicle by pm and if it was not going to be
done, then disregardWe pulled the vehicle back out, the daughter picked it upThey also spread 2" roofing nails around our lotsWe had to return the ordered parts and pay the restocking fees

Revdex.com spoke with the business who advised.  This consumer actually purchased the vehicle for his wife, most correspondence was with the wife Nicole. The consumers purchases a 2000 Volvo S80 on May 30th with over 121,000 miles; as such this vehicle is not covered under lemon law nor...

is the vehicle returnable.  Dealers are permitted the opportunity to repair any issues that may arise with a vehicle that they've sold. The consumer contacted the business after obtaining vehicle complaining of jerkiness with the vehicle and that the CD player was not working.  Business advised the consumer to bring the vehicle in so the business could determine the issue with the Volvo.  This consumer lives about 90 minutes from the dealership. Consumer was unhappy with the Volvo, so we worked with the bank to obtain a little larger down payment for the vehicle and then the consumer's loan was rolled over into another loan for a 2004 Hyundai Santa Fe. The bank and dealer were willing to work with this consumer as the consumer agreed to maintain the same bank for financing and same dealership for another vehicle, the Hyundai Santa Fe. Consumer took the Santa Fe and then a few days later complained that the gas tank was not registering.  Consumer was advised to bring the Hyundai in and it would be looked at.  Consumer continued to contact business to see if they could take the vehicle to their local mechanic because of the distance to the dealer.  The consumer wouldn't verify the exit interview with the bank, therefore the business never received payment for the Hyundai. Business got in touch with the consumer to inform they hadn't received payment for the Hyundai and that the consumer needed to pay for that vehicle or bring it back and take the Vovlo back.  Consumer came to dealer after hours to return the Hyundai expecting down payment back.  Business had to contact the local police and explain the situation as the consumers behavior was not professional.  Police agreed with the business, the business owned the Hyundai and the consumer owned the Volvo, the consumer was entitled to $152.20 which the consumer did not take upon taking the Volvo and leaving the dealer.  After the consumer took possession of the Volvo, the business was contacted and advised that the consumer voluntarily surrendered the Volvo to the bank and consumer wanted a full refund.  Business did everything in their power to work with the consumer and all the issues the consumer brought to their attention.  Consumer appears to have been misinformed about the car buying and car loan process.  The consumer is only due $152.20 from the business at this time.

Revdex.com:
I have not even been 5,000 miles yet to this day so he is way off there and he was supposed to set me up with a 1 year or 14,500 mile warrenty through a company that was suppose to be with the explorer when I got it.  I had my explorere towed there on a Tuesday. We got. snow on the next day which was Wesnesday. I didnt get my explore towed from his buisness until the following Monday when He told me to come get my f[redacted] car of his property so my daughter called back and said we would pick it up at 4 pm . she went there and it wouldnt start, 2 to 4 of his mechanics where there when she was, she left and I had a professional tow company pick my explorer up. We have not  been back since . I have no knowledge of any any nails.  i did fax him copies of my bills requesting he pay me back by money order. I have paid close to 1,400$ so far and it still needs thousands more done to. it. All of the problems I am having are covered under the warranty . I want to be paid back everything I have to pay to get my vehicle to stay running and safe. If it cant be fixed I want back every penny I spent on. the vehicle from bank payments, insurance, repairs, tows ..ect... Thank you.. [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[It was not our decision to have the bank take the car, they took the vehicle (volvo) because we were not happy with the vehicle. It had to many problems. If we can get the Santa fe back I will take that back!]
Regards,
[redacted]