The Carillon

We are disappointed to hear our customer had an unpleasant stay with us, and as she noted in her statement, we tried to make things right by refunding $47.50, the cost of the room upgrade and valet parkingWe are contacting [redacted] to refund the amount to our customer, as the booking transaction was made through themWe will also follow up with our customer to apologize again and confirm the refund has been madeThank you, [redacted]

We are disappointed to hear our customer had an unpleasant stay with us, and as she noted in her statement, we tried to make things right by refunding $47.50, the cost of the room upgrade and valet parking. We are contacting [redacted] to refund the amount to our customer, as the booking transaction...

was made through them. We will also follow up with our customer to apologize again and confirm the refund has been made. Thank you,   [redacted]
[redacted]
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[redacted]

The customer booked five rooms with us. Our reservations department called to confirm the reservation on the day of arrival. On the call, the customer informed us he no longer needed the rooms, and we told him per our 24-hour cancellation policy for groups, we would charge a one night stay plus...

taxes for the rooms booked and cancelled. This total was $2,466.75. We did not have record of cancellation prior to our call on the day of. We spoke with the customer after the charge and agreed to refund half the amount charged, $1,233.38. Thank you,   [redacted]