The Carpet Man

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: First off, no claim against a moving company (the US government) was filedDid they damage the flooring slightly while moving furniture? YesIn fact, your associate was particularly excited about filing a claim because the additional business it would provideWe hate to disappoint, but no claim has been filedFurthermore, character attacks me as a person are cheap, low, and unbecoming of a professional businessI gave six years of my life in defense of this nation and one year deployed to IraqI didn't risk my life every day with a flag on my shoulder to be accused of fraud when I returnI continue to serve the community as a school teacher in a low income neighborhood in north JacksonvilleResorting to personal attacks, however baseless and fictitious as they may be, is cheapI have been entrusted by the U.Sgovernment with a Top Secret security clearance and I have been entrusted by the state of Florida to be in charge of children by myselfI don't need to prove my character to anyone, and certainly not to a shady floor companyI would advise Carpet Man to refrain from defaming my character without evidence While it may seem simple and easy to accuse me of having a history of filing these claims, it is not based in truth and only in Carpet Man's distorted view of realityIf I need to prove this in a court of law, so be itCarpet Man destroyed the outside of my houseCarpet Man did NOT respond to the problem in a timely mannerWhen they finally DID respond, the problem was NOT fixedIt is really simpleI want my garage restored simply to the way it was BEFORE you destroyed itNOT the way it was done with the stucco protruding noticeablyWe asked three neighbors if they could spot the fix on our garageThey all could, from their own drivewaysThus, the problem is not fixedIf Carpet Man cannot fix this with integrity and professionalism, I need the money to fix the problemFixing their mistake will now take more work and require the front garage trim to be repainted I want my house back the way we had it before you destroyed itWe offered you an out so you did not have to report this to your insurance companyYou do not want to fix the garage properly and you do not want your insurance company to know about itYou cannot have it both waysBe a professionalIt's not professional and no evidence has been provided that a professional did itDo the right thing and stop side stepping the inevitable Regards, [redacted]

in response to complaint ID# [redacted] , we have satisfied the customer by replacing the tile that was damaged during an unrelated installationOur Area Manager spoke with the complainant this morning (4/23/14) concerning this repair and he was satisfied with the results a brief description of the incident: The complainant contracted us to install laminate flooring in his home per our Standard Procedure we contracted Licensed and Insured installers to perform the installation during the installation (1) tile was damaged the customer contacted us for a resolution we contacted the original installer and he told us "he would handle it" a few weeks later we contacted the original installer again to "handle it" some time later The complainant contacted you we responded by contacting another qualified Licensed and Insured installer the job was completed on 4/22/ we contacted The complainant to ensure his satisfaction with the result 4/23/ We are more than happy to respond to any and all issues promptly and regret any inconvenience the customer may have suffered for this small bit of damage that occurred during one of our contracted installations

Our installer had a minor accident above the garage door leaving a 6 inch hole in the stucco trim.  We have properly fixed the area and painted the repaired area.  I have pictures of the before and after if needed.  We appreciate the [redacted] business and we are sorry about this...

accident.  Carpet Man Flooring does not dodge our customers issues.  We take pride in the flooring that we install all over Florida and South Georgia.  We are human and accidents happen but we try to resolve them as promptly as possible.  Sometimes around the holidays its hard to coordinate stucco and painters with weather considerations at hand.  We apologize for any inconveniences caused to the [redacted].  We try to help all of our customers out as much as we can to make them happy.  Please let me know if you would like to see the pictures.  Thank You

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

in response to complaint ID# [redacted], we have satisfied the customer by replacing the tile that was damaged during an unrelated...

installation. Our Area Manager spoke with the complainant this morning (4/23/14) concerning this repair and he was satisfied with the results.
 
a brief description of the incident:
 
The complainant contracted us to install laminate flooring in his home
per our Standard Procedure we contracted  Licensed and Insured installers to perform the installation
during the installation (1) tile was damaged
the customer contacted us for a resolution 
we contacted the original installer and he told us "he would handle it"
a few weeks later we contacted the original installer again to "handle it"
some time later The complainant contacted you
we responded by contacting another qualified Licensed and Insured installer
the job was completed on  4/22/2014
we contacted The complainant to ensure his satisfaction with the result 4/23/2014
 
 
We are more than happy to respond to any and all issues promptly and regret any inconvenience the customer may have suffered for this small bit of damage that occurred during one of our contracted installations.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
First off, no claim against a moving company (the US government) was filed. Did they damage the flooring slightly while moving furniture? Yes. In fact, your associate was particularly excited about filing a claim because the additional business it would provide. We hate to disappoint, but no claim has been filed. Furthermore, character attacks me as a person are cheap, low, and unbecoming of a professional business. I gave six years of my life in defense of this nation and one year deployed to Iraq. I didn't risk my life every day with a flag on my shoulder to be accused of fraud when I return. I continue to serve the community as a school teacher in a low income neighborhood in north Jacksonville. Resorting to personal attacks, however baseless and fictitious as they may be, is cheap. I have been entrusted by the U.S. government with a Top Secret security clearance and I have been entrusted by the state of Florida to be in charge of children by myself. I don't need to prove my character to anyone, and certainly not to a shady floor company. I would advise Carpet Man to refrain from defaming my character without evidence. 
While it may seem simple and easy to accuse me of having a history of filing these claims, it is not based in truth and only in Carpet Man's distorted view of reality. If I need to prove this in a court of law, so be it. Carpet Man destroyed the outside of my house. Carpet Man did NOT respond to the problem in a timely manner. When they finally DID respond, the problem was NOT fixed. It is really simple. I want my garage restored simply to the way it was BEFORE you destroyed it. NOT the way it was done with the stucco protruding noticeably. We asked three neighbors if they could spot the fix on our garage. They all could, from their own driveways. Thus, the problem is not fixed. If Carpet Man cannot fix this with integrity and professionalism, I need the money to fix the problem. Fixing their mistake will now take more work and require the front garage trim to be repainted. 
I want my house back the way we had it before you destroyed it. We offered you an out so you did not have to report this to your insurance company. You do not want to fix the garage properly and you do not want your insurance company to know about it. You cannot have it both ways. Be a professional. It's not professional and no evidence has been provided that a professional did it. Do the right thing and stop side stepping the inevitable. 
Regards,
[redacted]

My company has no further action on this issue other than to forward before and after pictures of this minor stucco repair.  We paid a professional stucco repair company and a professional painter to fix this minor issue. We also have multiple pictures of other sections of their home.  We don't believe this customer is acting very reasonable.  We also believe that this customer is trying to get my company to pay for an entire repainting of their house.  This matter is closed as far as we are concerned. We also don't take kindly to being taken advantage of with a $2000.00 request to fix an issue that we paid $150.00 to properly fix within industry standards.  We also helped this client out free of charge to give them an estimate to replace their flooring due to furniture people supposedly damaging the new flooring.  My salesperson had to crawl around on their floor to find what appeared to be nothing.  We believe that this customer has filed another claim with the moving company to get additional money.  We also believe that these people have a history of such claims.  Again, we have no further action.