The Carriage House Plus & Hi-Style Catering

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below This was an untruthful responseThere are multiple witnesses to her atrocious behavior [redacted] put her hands on MULTIPLE children yelling at them as wellThere are several parents who have reached out to me hoping something will be done for the way she treated their childrenParents will attest to the fact their children cried due to her unprofessional behaviorThis is embarrassingShe also never responded to the fact that several people wrote reviews with exactly what happened that evening and she deleted them, why did she do this? Because she is a liarAlso my wedding party did not stop the music, she didOnce again there are multiple witnesses to thisShe handled herself very unprofessionallyShe believed it was okay to handle children roughly because she is the owner, this is wrongShe also spoke to my guests badly about the children (mine included) My boss caught her telling my daughter she couldn't stand in line for food also, as she missed her table being called, this is also unacceptable behaviorShe should be embarrassed of herself for the way she treats childrenAlso clearly her staff cannot be trusted because the woman helping got sick humor out of the ordealThey both laughed as if this whole thing is funnySickening Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [If you are rejecting the business's response please enter your rejection comments here.] Regards, [redacted]

Mt staff and I strongly stand by our original response to this matterI wrote the truth as to what transpired that evening

The reception for [redacted] was at our location on 10-1-from 6:30pm to 10:30pmThere were multiple children at this event and that is not uncommon on our line of workWe are well aware that children can be high energy and this has never been an issue for us in 12+ years we have been doing this This group of guests had apprx 5-children that had been running around all evening on a raised platform where the head table for the reception was located, under the tables were hot serving dishes, knives and heat lamps were kept and up and down the halls where the bathroom doors are constantly opening into the hallwayThis caused me and my staff concern as all of those places are very dangerous for the kids to be running and playingI had asked the children on multiple occasions throughout the evening to please run and play on the dance floor where it was safe for them to do soAt appx 10:15pm( minutes before the end of the scheduled time) [redacted] and the bridal party were on the dance floor and having a great time and the children were again on the raised platform pulling on the drapes and runningI saw one of the girls running towards the edge so I held out my arm to prevent her from falling and I did ask her to go play on the dance floor and not the platformI didn't want to bother her [redacted] with this in the last minutes of her receptionThe dance music was still very loud and so I did speak loudly and pointed to show her where the dance floor wasI never grabbed or dragged a child anywhere and we did not witness any children crying at any time and my staff can attest to thatOne of [redacted] 's family members asked the DJ to stop playing the music around 10:20pm minutes prior to the end of the event [redacted] received the complete services she contracted with us to provide and therefore no refund is due to her for any reasonThese accusations in the complaint from [redacted] are hurtful and and my staff can attest to that as wellPlease feel free to contact me if you need any additional information

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
This was an untruthful response. There are multiple witnesses to her atrocious behavior. [redacted] put her hands on MULTIPLE children yelling at them as well. There are several parents who have reached out to me hoping something will be done for the way she treated their children. Parents will attest to the fact their children cried due to her unprofessional behavior. This is embarrassing. She also never responded to the fact that several people wrote reviews with exactly what happened that evening and she deleted them, why did she do this? Because she is a liar. Also my wedding party did not stop the music, she did. Once again there are multiple witnesses to this. She handled herself very unprofessionally. She believed it was okay to handle children roughly because she is the owner, this is wrong. She also spoke to my guests badly about the children (mine included) My boss caught her telling my daughter she couldn't stand in line for food also, as she missed her table being called, this is also unacceptable behavior. She should be embarrassed of herself for the way she treats children. Also clearly her staff cannot be trusted because the woman helping got sick humor out of the ordeal. They both laughed as if this whole thing is funny. Sickening.
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[If you are rejecting the business's response please enter your rejection comments here.]
Regards,
[redacted]

Mt staff and I strongly stand by our original response to this matter. I wrote the truth as to what transpired that evening.

The reception for [redacted] was at our location on 10-1-16 from 6:30pm to 10:30pm. There were multiple children at this event and that is not uncommon on our line of work. We are well aware that children can be high energy and this has never been an issue for us in 12+ years we have been doing this....

This group of guests had apprx 5-7 children that had been running around all evening on a raised platform where the head table for the reception was located, under the tables were hot serving dishes, knives and heat lamps were kept and up and down the halls where the bathroom doors are constantly opening into the hallway. This caused me and my staff concern as all of those places are very dangerous for the kids to be running and playing. I had asked the children on multiple occasions throughout the evening to please run and play on the dance floor where it was safe for them to do so. At appx 10:15pm( 15 minutes before the end of the scheduled time) [redacted] and the bridal party were on the dance floor and having a great time and the children were again on the raised platform pulling on the drapes and running. I saw one of the girls running towards the edge so I held out my arm to prevent her from falling and I did ask her to go play on the dance floor and not the platform. I didn't want to bother her [redacted] with this in the last 15 minutes of her reception. The dance music was still very loud and so I did speak loudly and pointed to show her where the dance floor was. I never grabbed or dragged a child anywhere and we did not witness any children crying at any time and my staff can attest to that. One of [redacted]'s family members asked the DJ to stop playing the music around 10:20pm 10 minutes prior to the end of the event. [redacted] received the complete services she contracted with us to provide and therefore no refund is due to her for any reason. These accusations in the complaint from [redacted] are hurtful and false and my staff can attest to that as well. Please feel free to contact me if you need any additional information.