The Cascade Apartment Homes

To Whom It May Concern, Our organization has established reasonable protocols for addressing plumbing failures and water intrusion to which all property personnel are expected to adhereA review of the circumstances surrounding the leak in question confirms that all repairs were approached in accordance with policyThe leak was repaired and a leak test performed to confirm successAffected drywall was removed, as needed, and both an air mover and a dehumidifier were placed in the apartment to eliminate excess moistureOnce the area had been allowed to fully dry, the drywall was replaced, finished and textured and the closet repainted in entiretyAs a measure of customer service, the carpets were cleaned throughout the apartment due to the increased foot traffic associated with the repairsIt is neither our policy nor a standard of our industry to solicit inspections for mold or wet drywall for a routine plumbing failure as has been requestedIt should also be noted that all persons involved in the repair process as outlined above have been trained Regarding the demand for compensation for damaged items, we are unable to insure any resident’s personal property as is specified in the lease agreementInstead, every resident is urged to maintain personal property protection as part of his/her renter’s insurance policy to protect against losses, including those resulting from water damage It is our position that the water leak was addressed timely and appropriately Sincerely, [redacted] / Community Manager / The Cascades Apartments

To Whom It May Concern,
 
font-family: arial, sans-serif;">Our organization has established reasonable protocols for addressing plumbing failures and water intrusion to which all property personnel are expected to adhere. A review of the circumstances surrounding the leak in question confirms that all repairs were approached in accordance with policy. The leak was repaired and a leak test performed to confirm success. Affected drywall was removed, as needed, and both an air mover and a dehumidifier were placed in the apartment to eliminate excess moisture. Once the area had been allowed to fully dry, the drywall was replaced, finished and textured and the closet repainted in entirety. As a measure of customer service, the carpets were cleaned throughout the apartment due to the increased foot traffic associated with the repairs. It is neither our policy nor a standard of our industry to solicit inspections for mold or wet drywall for a routine plumbing failure as has been requested. It should also be noted that all persons involved in the repair process as outlined above have been trained.
 
Regarding the demand for compensation for damaged items, we are unable to insure any resident’s personal property as is specified in the lease agreement. Instead, every resident is urged to maintain personal property protection as part of his/her renter’s insurance policy to protect against losses, including those resulting from water damage.
 
It is our position that the water leak was addressed timely and appropriately.
 
Sincerely,
 
 
[redacted] / Community Manager / The Cascades Apartments

To Whom It May Concern, Our organization has established reasonable protocols for addressing plumbing failures and water intrusion to which all property personnel are expected to adhere. A review of the circumstances surrounding the leak in question confirms that all repairs were approached in...

accordance with policy. The leak was repaired and a leak test performed to confirm success. Affected drywall was removed, as needed, and both an air mover and a dehumidifier were placed in the apartment to eliminate excess moisture. Once the area had been allowed to fully dry, the drywall was replaced, finished and textured and the closet repainted in entirety. As a measure of customer service, the carpets were cleaned throughout the apartment due to the increased foot traffic associated with the repairs. It is neither our policy nor a standard of our industry to solicit inspections for mold or wet drywall for a routine plumbing failure as has been requested. It should also be noted that all persons involved in the repair process as outlined above have been trained. Regarding the demand for compensation for damaged items, we are unable to insure any resident’s personal property as is specified in the lease agreement. Instead, every resident is urged to maintain personal property protection as part of his/her renter’s insurance policy to protect against losses, including those resulting from water damage. It is our position that the water leak was addressed timely and appropriately. Sincerely,  [redacted] / Community Manager / The Cascades Apartments