The Case Bowen Company

MrBowen is disappointed I am using this media in an attempt to resolve this issue He has forgotten I talked with him prior to submitting a complaint with no resultsI will be happy to furnish MrBowen with two emails from former residence indicating what I have stated to be true Documents will be sent as soon as I can get them

I am rejecting this response because: The condominium association is not a recognized business entity by the Revdex.com, so the association has no accountability and there is no way to file a grievance against them Case Bowen is their property management company and representation All maintenance requests for this matter and any other matter has gone through Case Bowen as the management for the association If Case Bowen manages the maintenance requests for the association, it should be their responsibility to make sure the problem is properly corrected When I previously went to court with the association for another property damage issue, the property manager from Case Bowen was their representation and it was Case Bowen's lawyer who represented the association

BOTH invoices where the cabling was repaired 2x in day time frame and they are also attached; to say you "didn't believe" that the cable was replaced is an insult in itself, again, you are here to listento the residents and helpthem make a reasonable repair by communicating to the board, not discredit and decide on your own what is factual or not. I also sent the email thread where I went days without response the first time my garage cable was damaged, with my garage door literally HANGING over my vehicles, family, and posing a huge threat to our safety and the contents of my garage and home. The second time it broke, I went an additional DAYS without response, before getting the property managers "out of office" Email threads have been sent, and the proof is there. The business also claims the holes were not visable on the outside, which is a bold LIE, as they were filled by the board president FROM THE OUTSIDE when I wasn't home and the garage was shut-- how could you do this if the holes were not visable from the outside? Photo is also attached

The Case Bowen Company provided a service to Mr*** which we feel we completed and have been given no reason to waive the fee we charged for the serviceWe are sorry that Mr*** is using the Revdex.com as a platform to demand a refund for service performedWe refer back to our previous responseWe are not aware of this fee being waived for anyone at the condominium association in questionIf Mr*** can provide evidence that this has occurred, rather than him simply stating that it happened, we will look into the matter further

The Case Bowen Company has been hired as the management company for the Association and just as is the case with any management/association relationship in the State of Ohio, reports to the Board of Directors of the AssociationThe Board of Directors are tasked with operation and decision making
duties per the Declaration and Bylaws of the communityThe management company assists the Board in carrying out those duties in the practice of the Board’s best business judgementManagement companies are hired, in general, to provide services to associations, which at times include assisting in property concerns owners may have from time to timeIn each situation involving an owner and their concerns, all pertinent information relating to this matter is given to the Board in order for them to make a well informed decisionUltimately, all decisions are made by the Board of Directors of the Association and not the management company.In this case the complainant is not in agreement with the Board’s decisionThe Board has reviewed the circumstances surrounding the loss explained in the complaintThe Board of Directors has made an informed decision, with the aid of legal counsel and the Association’s insurance provider, regarding the repair and reimbursement that are in conflict with the complainantThe Board of Directors has made every effort to meet and explain the information to the complainantThe complainant has been invited to meet with the Board again to discuss this matter once moreOverall, repair and restitution are decisions that must be taken up with the Board of DirectorsAs the representative for the Association, the management company is often linked to the Board as being a part of the final decision making processTo that end, upset owners file claims with the Revdex.com with the intent of having the management company perform the desired result even when the management company has no legal responsibility or authority to do this on behalf of the Board and the AssociationThe Case Bowen Company asks that this matter be closed favorably, as the complaint does not have anything to do with the scope of operations for our company

To Whom It May Concern:We have responded back to the complainant stating the Association is responsible for this not The Case Bowen Company.  Please see the attached email from the Property Manager to the complainant.

Mr. Bowen is disappointed I am using this media in an attempt to resolve this issue.  He has forgotten I talked with him prior to submitting a complaint with no results. I will be happy to furnish Mr. Bowen with two emails from former residence indicating what I have stated.  to be true.    Documents will be sent as soon as I can get them....

The Case Bowen Company has been hired as the management company for the Association and just as is the case with any management/association relationship in the State of Ohio, reports to the Board of Directors of the Association. The Board of Directors are tasked with operation and decision making duties per the Declaration and Bylaws of the community. The management company assists the Board in carrying out those duties in the practice of the Board’s best business judgement. Management companies are hired, in general, to provide services to associations, which at times include assisting in property concerns owners may have from time to time. In each situation involving an owner and their concerns, all pertinent information relating to this matter is given to the Board in order for them to make a well informed decision. Ultimately, all decisions are made by the Board of Directors of the Association and not the management company.

I am rejecting this response because: The condominium association is not a...

recognized business entity by the Revdex.com, so the association has no accountability and there is no way to file a grievance against them.  Case Bowen is their property management company and representation.  All maintenance requests for this matter and any other matter has gone through Case Bowen as the management for the association.  If Case Bowen manages the maintenance requests for the association, it should be their responsibility to make sure the problem is properly corrected.  When I previously went to court with the association for another property damage issue, the property manager from Case Bowen was their representation and it was Case Bowen's lawyer who represented the association.

The Case Bowen Company is not a builder of condominiums. They have nothing to do with how the condominium was constructed or how the warranties with the builder work. The Case Bowen Company has been hired as the third-party management company for the Association in question and just as is the case...

with any management/association relationship in the State of Ohio, reports to the Board of Directors of the Association. The Board of Directors is tasked with operation and decision making duties per the Declaration and Bylaws of the community. The management company assists the Board in carrying out those duties in the practice of the Board’s best business judgment. Management companies are hired, in general, to provide services to associations, which at times include assisting in property concerns owners may have from time to time. In each situation involving an owner and their concerns, all pertinent information relating to this matter is given to the Board in order for them to make a well informed decision. Ultimately, all decisions are made by the Board of Directors of the Association and not the management company. The Case Bowen Company does not own the property in question. As the representative for the Association, the management company is often linked to the Board as being a part of the final decision making process. To that end, upset owners file claims with the Revdex.com or write reviews on Google with the intent of having the management company perform the desired result even when the management company has no legal responsibility or authority to do this on behalf of the Board and the Association. The owner of this unit did not report the water intrusion into her garage that apparently was a problem for approximately 3 years to either the developer within the warranty period or to the Association.  This is not something that was visible from the outside of the unit.  When her garage door broke down, she reported the problem with the gaps and wanted the Association to reimburse her for the cost of the repair of her garage door.  She was informed by the Property Manager that the Association could not reimburse her for the garage door repair as the garage door is a component that is owned and maintained by the owner individually per the Association Declaration.  The Board President installed exterior foam insulation in the gaps for a temporary repair to help keep the water from entering into the garage.  The owner then reported to the Property Manager that water was still leaking into the garage, that the garage door cable had broken and that she had to have an additional repair done.  She claimed that the steel cable that she believed was installed with the first repair had rusted and broke within two weeks because of the water intrusion.  We don’t believe that to be the case, we believe that the cable was not replaced with the first repair.  On March 9, 2018, the Association had [redacted] Stucco & Stone repair the gaps that appeared to be causing the water intrusion.  In addition, the Association has agreed to contract their asphalt vendor to level the driveway where it meets the garage floor to help drain excess water away from the garage door.  The Case Bowen Company asks that this matter be closed favorably, as the complaint does not have anything to do with the scope of operations for our company.

Consumer called Revdex.com and advised that the matter is resolved.

The Case Bowen Company has been hired as the management company for the Association and just as is the case with any management/association relationship in the State of Ohio, reports to the Board of Directors of the Association. The Board of Directors are tasked with operation and decision making...

duties per the Declaration and Bylaws of the community. The management company assists the Board in carrying out those duties in the practice of the Board’s best business judgement. Management companies are hired, in general, to provide services to associations, which at times include assisting in property concerns owners may have from time to time. In each situation involving an owner and their concerns, all pertinent information relating to this matter is given to the Board in order for them to make a well informed decision. Ultimately, all decisions are made by the Board of Directors of the Association and not the management company. The Case Bowen Company does not own the property in question. In this instance, the Association does not take care of pest problems unless it affects more than one unit. The property manager contacted the units on each side of the complainant and neither reported any roach problems. No one else in the building has reported issues so nothing more will be done in regard to the complainant’s concerns regarding the roach issue. If additional units had the problem the Board of Directors would look into the matter further and address it as whole. We acknowledge there have been delays in responding but the manager has been waiting on responses from other individuals before being able to contact the complainant. Additionally, the manager can only discuss the matter regarding the roach problem with the owner of the unit and not her fiance. The Case Bowen Company asks that this matter be closed favorably, as the complaint does not have anything to do with the scope of operations for our company.

The owner is upset that The Case Bowen Company did not waive his transfer fee. To the best of our knowledge, we have not waived or reduced a transfer fee for an owner at the Blendon Chase Condominium Association before or after The Case Bowen Company put this fee into effect. It is very possible...

that a buyer and seller split the transfer fee amount at closing. If this were the case then a owner would have only paid a $75.00 transfer fee. However, even if this were the case it is not something that would have been initiated from our office.