The Casket Store

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] She told us the stone was done in July It is now December and my mothers grave still sits unmarked! We cannot even place flowers on her grave for Christmas! Is has been a year and a half since she took our payment of $2000+ Avoid found business with this person and her so called company!!!!

The customer purchased a headstone that was on special for $plus tax $totally $538.92, the cemetery setting fee of $is paid to the cemetery when deliveredThe headstone was delivered to the cemetery on 6/23/as promised and I contacted the granddaughter Angela and let her know it was at the cemetery.Hayes Distributors Inc.DBA the Casket StoreRidge RdParma, Oh 44129(440) 845-0086(440) 845-fax

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] If this truly is fixed in a week, then I accept this It has been and 1/years to clear up any problems which may have occurred

Telephone response obtained as follows: The company stated the headstone should be done in a week or soThe company stated they were unsure on how the order was placed which may have caused the delay

Company responded by phone 8/3/16-***MrsH [redacted] from the company states that the stone was laid and the consumer was contacted

Company responded by phone 8/12/15-***MrsH*** states that she has refunded the consumer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Company response was transcribed by Revdex.com staff-***Complaint # ***The Headstone for the *** family was delivered to the cemetery on 7-1-as promised and I contacted the family to let them know. Thank you*** ***The Casket Store Ridge Rd. Parma, OH 44129(440) 845-

[redacted]12:40 PM to me, [redacted] Hi Ms.[redacted];The check that [redacted] from "The Casket Store" issued has cleared. At this time I believe case can be close.However, if Revdex.com needs me at any time to be a witness of what occurred with the above named stored-please do not hesitate to contact me. Sincerely;[redacted]-[redacted]

Company responded by phone-[redacted]Mrs. Hayes states that the stone is done, it just has to be delivered

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your...

reference, details of the offer I reviewed appear below.
Regards,
[redacted]
She told us the stone was done in July 2015  It is now December 2015 and my mothers grave still sits unmarked! We cannot even place flowers on her grave for Christmas! Is has been a year and a half since she took our payment of $2000+.  Avoid found business with this person and her so called company!!!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have...

determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
From: [redacted] <[redacted]>Date: Thu, Aug 4, 2016 at 7:30 PMSubject: Complaint [redacted]To: [email protected] are still waiting for the marker for my mother's grave. Complaint is still not satisfied.Sent from my [redacted]

Company responded by phone 8/3/16-[redacted]Mrs. H[redacted] from the company states that the stone was laid and the consumer was contacted.

Telephone response obtained as follows: The company stated the headstone should be done in a week or so. The company stated they were unsure on how the order was placed which may have caused the delay.

Company responded to the complaint by phone 9/14/16-[redacted]Mrs. H[redacted] from the company states that she is going to issue the consumer a full refund within the week.

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]
If this truly is fixed in a week, then I accept this.  It has been 5 and 1/2 years to clear up any problems which may have occurred

Company responded by phone 8/12/15-[redacted]Mrs. H[redacted] states that headstone has been delivered.

Company responded by phone 7/18/16-[redacted]Mrs. [redacted] from the company states that the stone should be laid shortly. They are working on getting to everything taken care of.

The customer purchased a headstone that was on special for $499.00 plus tax $39.92 totally $538.92, the cemetery setting fee of $260.00 is paid to the cemetery when delivered. The headstone was delivered to the cemetery on 6/23/15 as promised and I contacted the granddaughter Angela and let her know...

it was at the cemetery.Hayes Distributors Inc.DBA the Casket Store5373 Ridge Rd. Parma, Oh 44129(440) 845-0086(440) 845-3380 fax