We are sorry to hear that you experienced difficulty with accessing your [redacted] continuing education coursesThe CE Shop, Incis committed to providing students with a positive course and customer experience within the boundaries of state regulationsThe [redacted] Real Estate Commission (TREC) has implemented security requirements for online providers that we are required to adhere to as part of our approval as an online real estate schoolThe [redacted] state regulation that is being enforced requires that students answer security questions throughout the course in order to ensure that it is indeed the student taking the online courseTREC requires that we implement a control when a student answers the security questions incorrectly, which is to lock the accountThe student is then required to contact us via phone or online chat to verify his or her identity by providing us with an identifying information point that we can verify against the student’s accountUpon review of your account, it looks like the security questions were answered incorrectly, resulting in your entire student account being lockedWhile our customer support team makes every effort to be available to all students at all times, there are instances in which all of our agents are assisting other students, and the student must leave a messageYou contacted us via email on January 13, 2017, requesting that the account be unlockedWe responded promptly, advising you that you would need to contact us so we could verify your security information and unlock the accountYou also called us on January 13, and left a message with the same requestWe responded to the voicemail with an outbound call on January 15, We were unable to reach you and left a message with instructions to contact us to verify the account information to unlock the accountYou signed up for the CE courses on November 25, and November 28, The CE Shop’s refund policy states that refund requests must be submitted within days of the initial purchaseThe refund policy is outlined within the terms and conditions, and students are required to select a box before processing their payment, acknowledging that they have read and understand the terms and conditions for the purchaseWhile you have made multiple attempts via email to obtain a refund, we are unable to accommodate the request because it was made outside of the allowable time frameCompany policy prohibits the Customer Support team from processing requests made after the 30-day deadline has passedBecause the courses are available for one year from the date of purchase, you can still use the courses that you purchased toward your CE requirements for your next license renewalIn order to access the courses, we just need to verify the security information and unlock the accountThe Production Supervisor will contact you to verify the information so that you can access your account and the associated courses
The student, [redacted] ***, purchased the D.CPrinciples and Practices of Real Estate for Salesperson course on 12/3/Immediately after purchase, the course was made available to the student for the designated timeframeThe customer accessed the course material multiple times during the designated timeframe and completed all of the course contentThe CE Shop’s course expiration policy is outlined multiple times during and after the purchase process to ensure that the customer is aware of the designated timeframe to access the courseworkThe policy is outlined in the following areas: · Terms and Conditions: Pre-licensing Education: Except as modified for North Carolina, Oklahoma, Washington, D.C., and Iowa as provided below, the following applies: Pre-licensing courses expire months after the date of purchaseThe student will be granted a one month extension at no charge, said one month free extension to be applied immediately after the initial month termFor any reactivation or extension of the course after the 7th month, The CE Shop will charge the student 20% of the current retail price of the course for each day extension or partial day extension in the event that the course finally terminates before the end of the final day extensionExtensions or reactivations cannot be granted beyond months from the purchase of the course since, in all events, the course terminates months after purchaseIf the course is not completed within months of the date of purchase or other period as provided below for North Carolina, Oklahoma, Washington, D.C., and Iowa, the student will be required to purchase a new course at 50% of the current retail price of the new course and fully complete the new course, including the final exam, if the student wants credit for the new course; Regarding North Carolina, Oklahoma, Washington, D.C., and Iowa, please see the following: Washington D.Cprovides that a course must be completed within months from the time of enrollment o The customer must select a check box at the time of purchase agreeing to the terms and conditionsValecia checked the box indicating she understood and agreed to the terms and conditions at the time of purchase· Within the customer’s account: Each course has a designated expiration date that is visible within the online account used to access the course workWhen the course becomes within a month of expiration, the course moves to an ‘Action Required’ tab that is visible to the customer that clearly states that the course is expiring soon and highlights the expiration dateo The expiration date was clearly listed within her account indicating how much time she had to access the course before it expiredThe customer saw the expiration date each time she logged into her account· Washington D.CCourse Catalog page – Course Requirements: The CE Shop’s pre-licensing course in the District of Columbia will expire months after the date of purchaseEach individual course will have an expiration date listed within your accountRefer to the Terms and Conditions for re-enrollment optionsIn addition to the course expiration policy being outlined in multiple forms, The CE Shop is subject to D.CregulationsThose regulations provide that courses expire days after enrollment (in our case, we use the purchase date as the enrollment date of the courses)The only way to extend the course expiration date is through an official written exception from the D.CReal Estate CommissionLastly, the customer is not eligible for a refund per The CE Shop’s refund policy that is outlined in the Terms and Conditions: The CE Shop is committed to student satisfactionIf for any reason you are unsatisfied, The CE Shop will refund the purchase of any course(s), as long as the request for the refund is submitted before the course expires, within days of purchase, and the course(s) is not more than 50% completedRegarding Pre-Licensing Courses, The CE Shop guarantees that you will pass the state licensing exam or you are entitled to your money backTo obtain a refund of the purchase price of the pre-licensing course in the event that you do not pass your state licensing exam, you will be required to agree to the terms of and submit the affidavitPlease contact our office at 1-888-827-or [email protected] for refund or credit hour requestsPartial credit is not given for any courseIn order to ease some of the burden if the customer would like to re-enroll in the course, we did provide [redacted] with a 50% discount to re-purchase a new course
Initial Business Response / [redacted] (1000, 5, 2015/06/04) */ The customer purchased courses for Washington State on 05/06/The CE Shop's course expiration policy (which for Washington State is months from the date of purchase) is outlined and provided multiple times before, during, and after the purchase process to ensure that the customer is aware of the designated timeframe to complete the courseworkThe policy is outlined and provided by the following: Terms and Conditions as follows: "Except as modified for North Carolina, Oklahoma, Washington, D.C., Iowa, and Colorado as provided below, a course(s) must be completed within months from the time of purchaseIf the course is not completed within that month period, the student will be required to re-purchase and fully complete the course, including the final exam, if the student wants credit for the course." (Emphasis added.) o The customer must select a check box at the time of purchase agreeing to the terms and conditions [redacted] checked the box indicating that she agreed to the terms and conditions at the time of purchase Course Information Email: Immediately after purchase, a customer receives an email providing the expiration policy o [redacted] received an email immediately after purchase containing the course expiration policy Within the customer's account: Each time a customer accesses his/her account, he/she is provided the expiration date of each course that is not completedFurther, each time the customer accesses the account within days of expiration of a course, the customer will see a clearly marked "Action Required" tab which will provide the course expiration date o For [redacted] , the expiration date of the course(s) was clearly provided on her account page each time she accessed her account Further, once the course(s) was within days of expiration, she would have been clearly notified each time that she accessed her account that she needed to take action to complete the course Washington Course Catalog On the page from which a customer purchases, the course expiration dates are clearly stated o Before [redacted] purchased, she would have been clearly informed of the expiration dates of any course purchased from that catalog page After numerous notices of the policy as provided above, [redacted] failed to complete her coursework in the month period provided clearly by the policy, thus her request for a refund was denied Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) I never accessed my account and therefore never saw the noticesIf CE shop would have emailed me to let me know if was about to expire I would have made it a priorityI only got one email the entire time and it was when I purchased on 5/They could have at least checked in with meI got nothingThis is where my complaint liesIf they truly cared they would have checked in with me and they didn'tI want a full refund or reinstatement of the course through 1/31/I strongly feel that what I am asking for is fairThank you! Final Business Response / [redacted] (4000, 10, 2015/06/19) */ When the courses were purchased, the customer checked the box agreeing to the terms and conditionsBy checking the box, she acknowledged that she had read through the terms and conditions and understood the company policies regarding course expirationIn addition, a 'Ready to Begin' email was also sent to the student immediately after purchase which outlined our course expiration policy as well The student may contact our customer support department to receive a 35% discount if she would like to purchase the courses again Final Consumer Response / [redacted] (4200, 12, 2015/06/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I want a 100% discount and my account re-activated through the end of January This is unacceptableI do not need any money back I just need my account set up so that I can complete the courseworkThis is not too much to ask and I feel that they should have sent me an email reminder throughout the processIf they had we would not be in this situationThank you
Initial Business Response / [redacted] (1000, 7, 2015/09/25) */ The customer purchased courses on January 30, for Washington D.CThe CE Shop's course expiration policy is outlined multiple times during and after the purchase process to ensure that the customer is aware of the designated timeframe to access the courseworkThe policy is outlined in the following areas: Terms and Conditions: Except as modified for North Carolina, Oklahoma, Washington, D.C., Iowa, and Colorado as provided below, a course(s) must be completed within months from the time of purchaseIf the course is not completed within that month period, the student will be required to re-purchase and fully complete the course, including the final exam, if the student wants credit for the courseWashington D.Cprovides that a course must be completed within months from the time of enrollment o The customer must select a check box at the time of purchase agreeing to the terms and conditions [redacted] checked the box indicating that she agreed to the terms and conditions at the time of purchase Course Information Email Statement: Course expiration dates vary by course but are generally one year after order dateRe-enrollment will be required if the course is not completed prior to expiration date in non-retired/expired courses o The customer received the course information email immediately after purchase with the course expiration policy Within the Account: Each course has a designated expiration date that is visible within the online account used to access the courseworkWhen the course becomes within a month of expiration, the course moves to an 'Action Required' tab that is visible to the customer that very clearly states that the course is expiring soon and highlights the expiration date o The expiration date was clearly listed within her account indicating how much time she had to access the course before it expiredThe customer would see the expiration date each time she logged into her account Washington D.CCourse Catalog Course expiration dates vary by course but are generally three months after order dateEach individual course will have an expiration date listed in your account o The customer was able to view the course expiration policy before she completed her purchase In addition to the course expiration policy being outlined in multiple forms, The CE Shop is subject to D.CregulationsThose regulations provide that courses expire days after enrollment (in our case, we use the purchase date as the enrollment date of the courses)The only way to extend the course expiration date is through an official written exception from D.CThe CE Shop did not receive an official written exception from the state of D.Cto extend the courses so we were unable to grant the extension she requested In order to ease some of the burden, we did provide [redacted] with a 50% discount to re-purchase the courses
The CE Shop, Incis committed to providing students with a satisfactory experience while maintaining the boundaries outlined within the terms and conditionsThe student, [redacted] , purchased the 90-HrMN Sales Pre-Licensing Standard Package on 7/13/The refund policy for The CE Shop, Incstates that refund requests must be submitted within days of the initial purchase and is outline within the terms and conditionsThe student is required to select a box before processing their payment acknowledging they have read and understand the terms and conditions for the course purchaseThe student contacted The CE Shop, Incon 8/15/requesting a refundThe Customer Service Representative (CSR) advised the student of the refund time frameIt was explained to the student that The CE Shop, Incis unable to provide a refund because the request was made outside of the allowable time frameThe Customer Support Team is unable to process requests outside this policyAt this time, The CE Shop, Incis not able to make an exception for this student regarding the refund policy outlined in the terms and conditions
We are sorry to hear that you experienced issues when enrolling in the Maryland Pre-Licensing programThe CE Shop, Incstrives to provide students with a positive experience each time they contact our customer support to purchase course materials onlineWe understand that it can be frustrating when a product is not eligible for a discount and typically all products on our site are eligible for discounts with the exception of the Maryland Pre-Licensing programWhen a student visits our Maryland Pre-Licensing purchase page there is an instantaneous pthat reads:“We apologize for the inconvenience, but the code of Maryland Regulations DOES NOT permit discounting or promotions to be applied to these coursesBecause of this, we’ve researched other providers and are confident that our current pricing means you’re getting the best value.” In order to proceed the student is given the options to select “Okay, Thanks” or “Contact Us”This pis set to display each time a user is in a new session on the siteWe run sales on a regular basis and any art in the emails, or in banners on the catalog pages, with products that are available for promotion include sale related disclaimersThese images and sales are not located on the MD pages because the products are not able to be discountedWe also run cart abandonment campaigns offering a discount when a user has been inactive on the checkout page for a certain amount of timeThe campaigns show to all customers and we are not able to determine which products are in the cartWe apologize for confusion related to display and moving forward we have added additional verbiage stating that certain restrictions applyBecause the discount policy is mandated by the Maryland Regulations our systems have been developed to not accept codes related to this product and team members do not have the ability to override or change these settings
The CE Shop, Incis committed to providing students with a satisfactory experience while maintaining the boundaries outlined within the terms and conditionsOur records indicate that you purchased the 180-Hour TX Sales Pre-Licensing Premium Package on April 26, The sixth month course expiration date for the pre-licensing courses was October 26, At that time, The CE Shop Incgranted a courtesy one-month extension for the courses, and the new expiration date was set to November 26, Every effort was made to ensure you were fully informed of the course expiration policy before and after the purchase of coursesBelow is a list of locations where the course expiration policy is outlined for students:- Website Terms and Condition: Pre-Licensing courses expire six months after the date of purchaseThe student will be granted a one-month extension at no charge, with the one-month free extension to be applied immediately after the initial six-month termFor any reactivation or extension of the course after the seventh month, The CE Shop will charge the student 20% of the current retail price of the course for each 30-day extension or partial 30-day extension in the event that the course finally terminates before the end of the final 30-day extensionExtensions or reactivations cannot be granted beyond months from the purchase of the course since, in all events, the course terminates months after purchaseThe link to this verbiage is https://www.theceshop.com/legal- Course Information Email Statement: Course expiration dates vary by course but are generally one year after the order dateEach individual course will have an expiration date listed in your accountRe-enrollment will be required if the course is not completed prior to the expiration date in non-retired/expired courses.- Within the Student's Account: Each course has a designated expiration date that is visible within the online account used to access the courseworkWhen the expiration date is a month or less away, the course moves to an 'Action Required' status that is visible to the student and clearly states the course is expiring soon and highlights the expiration dateThe system also provides the student with the option to purchase additional extensions, if needed, up to one year from date of enrollment.- TX Pre-Licensing Course Catalog The CE Shop’s Pre-Licensing courses expire six months after the date of purchaseThe student will be granted a one-month extension at no charge, to be applied immediately after the initial six-month termFor any reactivation or extension of the course after the seventh month, The CE Shop will charge the student 20% of the current retail price of the course for each 30-day extension or partial 30-day extension in the event that the course finally terminates before the end of the final 30-day extensionExtensions or reactivations cannot be granted beyond months from the purchase of the course since, in all events, the course terminates months after purchase.The CE Shop has done its due diligence of informing you of the course expiration policy by outlining the policy in multiple locations on the website and within your accountAt this time, you may purchase extensions for any additional time that is needed to complete the online course work, but it must be completed by April 26, 2018, when it will expire
Initial Business Response / [redacted] (1000, 6, 2015/12/07) */ The customer purchased courses on 10/21/in MichiganThe customer must apply the discount code and must confirm the order amount multiple times throughout the purchase processThe following outlines the different areas where this occurs: Cart
.Re: Complaint # [redacted] After review of [redacted] 's student record, she had not completed her course in full per her state's requirements and the course expired by lawWe were able to gain approval from the state to allow for an exemption of the law and, as of May 24th, her course is "complete" and we have completely resolved [redacted] ’s issue in her favorWe hope that [redacted] is happy with this resolution The CE Shop, Inc
As of today, Mr*** has completed his courses and successfully passed his examsWe have attempted to reach out to Mr*** directly and have not heard back yet; however, we do extend our apologies for any inconvenience or frustration experiencedAlthough The CE Shop does offer a significant number of courses that are state specific, some courses are designed to meet the needs of a national audienceThis is particularly true with topics that are consistent across multiple states, such as Real Estate FinanceThe various resources and activities within the course are designed to support the topics and course objectives and the unit and final exam questions are designed to validate retention of related knowledgeHowever, if there are specific questions in the final exam that Mr*** feels were not adequately covered within the course content, we welcome his feedback and the opportunity to reviewWhile the vast majority of our students (97%) report that that would recommend The CE Shop courses to a friend or colleague and are highly satisfied, we do review all feedback and are committed to improvement
The CE Shop launched a new website on Sunday night, August 14, As a result, some of our students experienced technical issues with the website and coursesOur customer support team and IT department worked diligently to resolve any and all issues affecting the customer experience during this timeWe apologize for any inconvenience that [redacted] experiencedTo compensate for the inconvenience, what we can do is provide [redacted] with free credits towards any of our courses, which is valued at approximately $in Maryland The credits are available within his account and he can use them at any time
Complaint: I am rejecting this response because: I was told by the CE Shop employee that I would have UNTIL 12-30-I was promised I would be given until December 30, to finish, A CE SHOP employee promised me that I would have until December 30, They should have never promised me that if that was not the case I am filing a complaint with the Texas Real Estate commission as well as the Colorado Attorney General's Office and the Texas Attorney General's OfficeI wrote the President and CEO of the CE shop and never heard a response The CE shop says on their web site that they are honest and keep their promisesReally? I was told on the phone I would have until December 30, They are liars and dishonest clearlyEither grant a day extension or refund my money in fullI am also filing complaints with my bank [redacted] and Visa the card companyThe CE shop could do the RIGHT and HONEST thing and grant a full day extension or refund the Money Sincerely, Michael [redacted]
We are sorry to hear that you experienced difficulty with accessing your [redacted] continuing education coursesThe CE Shop, Incis committed to providing students with a positive course and customer experience within the boundaries of state regulationsThe [redacted] Real Estate Commission (TREC) has implemented security requirements for online providers that we are required to adhere to as part of our approval as an online real estate schoolThe [redacted] state regulation that is being enforced requires that students answer security questions throughout the course in order to ensure that it is indeed the student taking the online courseTREC requires that we implement a control when a student answers the security questions incorrectly, which is to lock the accountThe student is then required to contact us via phone or online chat to verify his or her identity by providing us with an identifying information point that we can verify against the student’s accountUpon review of your account, it looks like the security questions were answered incorrectly, resulting in your entire student account being lockedWhile our customer support team makes every effort to be available to all students at all times, there are instances in which all of our agents are assisting other students, and the student must leave a messageYou contacted us via email on January 13, 2017, requesting that the account be unlockedWe responded promptly, advising you that you would need to contact us so we could verify your security information and unlock the accountYou also called us on January 13, and left a message with the same requestWe responded to the voicemail with an outbound call on January 15, We were unable to reach you and left a message with instructions to contact us to verify the account information to unlock the accountYou signed up for the CE courses on November 25, and November 28, The CE Shop’s refund policy states that refund requests must be submitted within days of the initial purchaseThe refund policy is outlined within the terms and conditions, and students are required to select a box before processing their payment, acknowledging that they have read and understand the terms and conditions for the purchaseWhile you have made multiple attempts via email to obtain a refund, we are unable to accommodate the request because it was made outside of the allowable time frameCompany policy prohibits the Customer Support team from processing requests made after the 30-day deadline has passedBecause the courses are available for one year from the date of purchase, you can still use the courses that you purchased toward your CE requirements for your next license renewalIn order to access the courses, we just need to verify the security information and unlock the accountThe Production Supervisor will contact you to verify the information so that you can access your account and the associated courses
The student, [redacted] ***, purchased the D.CPrinciples and Practices of Real Estate for Salesperson course on 12/3/Immediately after purchase, the course was made available to the student for the designated timeframeThe customer accessed the course material multiple times during the designated timeframe and completed all of the course contentThe CE Shop’s course expiration policy is outlined multiple times during and after the purchase process to ensure that the customer is aware of the designated timeframe to access the courseworkThe policy is outlined in the following areas: · Terms and Conditions: Pre-licensing Education: Except as modified for North Carolina, Oklahoma, Washington, D.C., and Iowa as provided below, the following applies: Pre-licensing courses expire months after the date of purchaseThe student will be granted a one month extension at no charge, said one month free extension to be applied immediately after the initial month termFor any reactivation or extension of the course after the 7th month, The CE Shop will charge the student 20% of the current retail price of the course for each day extension or partial day extension in the event that the course finally terminates before the end of the final day extensionExtensions or reactivations cannot be granted beyond months from the purchase of the course since, in all events, the course terminates months after purchaseIf the course is not completed within months of the date of purchase or other period as provided below for North Carolina, Oklahoma, Washington, D.C., and Iowa, the student will be required to purchase a new course at 50% of the current retail price of the new course and fully complete the new course, including the final exam, if the student wants credit for the new course; Regarding North Carolina, Oklahoma, Washington, D.C., and Iowa, please see the following: Washington D.Cprovides that a course must be completed within months from the time of enrollment o The customer must select a check box at the time of purchase agreeing to the terms and conditionsValecia checked the box indicating she understood and agreed to the terms and conditions at the time of purchase· Within the customer’s account: Each course has a designated expiration date that is visible within the online account used to access the course workWhen the course becomes within a month of expiration, the course moves to an ‘Action Required’ tab that is visible to the customer that clearly states that the course is expiring soon and highlights the expiration dateo The expiration date was clearly listed within her account indicating how much time she had to access the course before it expiredThe customer saw the expiration date each time she logged into her account· Washington D.CCourse Catalog page – Course Requirements: The CE Shop’s pre-licensing course in the District of Columbia will expire months after the date of purchaseEach individual course will have an expiration date listed within your accountRefer to the Terms and Conditions for re-enrollment optionsIn addition to the course expiration policy being outlined in multiple forms, The CE Shop is subject to D.CregulationsThose regulations provide that courses expire days after enrollment (in our case, we use the purchase date as the enrollment date of the courses)The only way to extend the course expiration date is through an official written exception from the D.CReal Estate CommissionLastly, the customer is not eligible for a refund per The CE Shop’s refund policy that is outlined in the Terms and Conditions: The CE Shop is committed to student satisfactionIf for any reason you are unsatisfied, The CE Shop will refund the purchase of any course(s), as long as the request for the refund is submitted before the course expires, within days of purchase, and the course(s) is not more than 50% completedRegarding Pre-Licensing Courses, The CE Shop guarantees that you will pass the state licensing exam or you are entitled to your money backTo obtain a refund of the purchase price of the pre-licensing course in the event that you do not pass your state licensing exam, you will be required to agree to the terms of and submit the affidavitPlease contact our office at 1-888-827-or [email protected] for refund or credit hour requestsPartial credit is not given for any courseIn order to ease some of the burden if the customer would like to re-enroll in the course, we did provide [redacted] with a 50% discount to re-purchase a new course
Initial Business Response / [redacted] (1000, 5, 2015/06/04) */ The customer purchased courses for Washington State on 05/06/The CE Shop's course expiration policy (which for Washington State is months from the date of purchase) is outlined and provided multiple times before, during, and after the purchase process to ensure that the customer is aware of the designated timeframe to complete the courseworkThe policy is outlined and provided by the following: Terms and Conditions as follows: "Except as modified for North Carolina, Oklahoma, Washington, D.C., Iowa, and Colorado as provided below, a course(s) must be completed within months from the time of purchaseIf the course is not completed within that month period, the student will be required to re-purchase and fully complete the course, including the final exam, if the student wants credit for the course." (Emphasis added.) o The customer must select a check box at the time of purchase agreeing to the terms and conditions [redacted] checked the box indicating that she agreed to the terms and conditions at the time of purchase Course Information Email: Immediately after purchase, a customer receives an email providing the expiration policy o [redacted] received an email immediately after purchase containing the course expiration policy Within the customer's account: Each time a customer accesses his/her account, he/she is provided the expiration date of each course that is not completedFurther, each time the customer accesses the account within days of expiration of a course, the customer will see a clearly marked "Action Required" tab which will provide the course expiration date o For [redacted] , the expiration date of the course(s) was clearly provided on her account page each time she accessed her account Further, once the course(s) was within days of expiration, she would have been clearly notified each time that she accessed her account that she needed to take action to complete the course Washington Course Catalog On the page from which a customer purchases, the course expiration dates are clearly stated o Before [redacted] purchased, she would have been clearly informed of the expiration dates of any course purchased from that catalog page After numerous notices of the policy as provided above, [redacted] failed to complete her coursework in the month period provided clearly by the policy, thus her request for a refund was denied Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) I never accessed my account and therefore never saw the noticesIf CE shop would have emailed me to let me know if was about to expire I would have made it a priorityI only got one email the entire time and it was when I purchased on 5/They could have at least checked in with meI got nothingThis is where my complaint liesIf they truly cared they would have checked in with me and they didn'tI want a full refund or reinstatement of the course through 1/31/I strongly feel that what I am asking for is fairThank you! Final Business Response / [redacted] (4000, 10, 2015/06/19) */ When the courses were purchased, the customer checked the box agreeing to the terms and conditionsBy checking the box, she acknowledged that she had read through the terms and conditions and understood the company policies regarding course expirationIn addition, a 'Ready to Begin' email was also sent to the student immediately after purchase which outlined our course expiration policy as well The student may contact our customer support department to receive a 35% discount if she would like to purchase the courses again Final Consumer Response / [redacted] (4200, 12, 2015/06/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I want a 100% discount and my account re-activated through the end of January This is unacceptableI do not need any money back I just need my account set up so that I can complete the courseworkThis is not too much to ask and I feel that they should have sent me an email reminder throughout the processIf they had we would not be in this situationThank you
Initial Business Response / [redacted] (1000, 7, 2015/09/25) */ The customer purchased courses on January 30, for Washington D.CThe CE Shop's course expiration policy is outlined multiple times during and after the purchase process to ensure that the customer is aware of the designated timeframe to access the courseworkThe policy is outlined in the following areas: Terms and Conditions: Except as modified for North Carolina, Oklahoma, Washington, D.C., Iowa, and Colorado as provided below, a course(s) must be completed within months from the time of purchaseIf the course is not completed within that month period, the student will be required to re-purchase and fully complete the course, including the final exam, if the student wants credit for the courseWashington D.Cprovides that a course must be completed within months from the time of enrollment o The customer must select a check box at the time of purchase agreeing to the terms and conditions [redacted] checked the box indicating that she agreed to the terms and conditions at the time of purchase Course Information Email Statement: Course expiration dates vary by course but are generally one year after order dateRe-enrollment will be required if the course is not completed prior to expiration date in non-retired/expired courses o The customer received the course information email immediately after purchase with the course expiration policy Within the Account: Each course has a designated expiration date that is visible within the online account used to access the courseworkWhen the course becomes within a month of expiration, the course moves to an 'Action Required' tab that is visible to the customer that very clearly states that the course is expiring soon and highlights the expiration date o The expiration date was clearly listed within her account indicating how much time she had to access the course before it expiredThe customer would see the expiration date each time she logged into her account Washington D.CCourse Catalog Course expiration dates vary by course but are generally three months after order dateEach individual course will have an expiration date listed in your account o The customer was able to view the course expiration policy before she completed her purchase In addition to the course expiration policy being outlined in multiple forms, The CE Shop is subject to D.CregulationsThose regulations provide that courses expire days after enrollment (in our case, we use the purchase date as the enrollment date of the courses)The only way to extend the course expiration date is through an official written exception from D.CThe CE Shop did not receive an official written exception from the state of D.Cto extend the courses so we were unable to grant the extension she requested In order to ease some of the burden, we did provide [redacted] with a 50% discount to re-purchase the courses
The CE Shop, Incis committed to providing students with a satisfactory experience while maintaining the boundaries outlined within the terms and conditionsThe student, [redacted] , purchased the 90-HrMN Sales Pre-Licensing Standard Package on 7/13/The refund policy for The CE Shop, Incstates that refund requests must be submitted within days of the initial purchase and is outline within the terms and conditionsThe student is required to select a box before processing their payment acknowledging they have read and understand the terms and conditions for the course purchaseThe student contacted The CE Shop, Incon 8/15/requesting a refundThe Customer Service Representative (CSR) advised the student of the refund time frameIt was explained to the student that The CE Shop, Incis unable to provide a refund because the request was made outside of the allowable time frameThe Customer Support Team is unable to process requests outside this policyAt this time, The CE Shop, Incis not able to make an exception for this student regarding the refund policy outlined in the terms and conditions
We are sorry to hear that you experienced issues when enrolling in the Maryland Pre-Licensing programThe CE Shop, Incstrives to provide students with a positive experience each time they contact our customer support to purchase course materials onlineWe understand that it can be frustrating when a product is not eligible for a discount and typically all products on our site are eligible for discounts with the exception of the Maryland Pre-Licensing programWhen a student visits our Maryland Pre-Licensing purchase page there is an instantaneous pthat reads:“We apologize for the inconvenience, but the code of Maryland Regulations DOES NOT permit discounting or promotions to be applied to these coursesBecause of this, we’ve researched other providers and are confident that our current pricing means you’re getting the best value.” In order to proceed the student is given the options to select “Okay, Thanks” or “Contact Us”This pis set to display each time a user is in a new session on the siteWe run sales on a regular basis and any art in the emails, or in banners on the catalog pages, with products that are available for promotion include sale related disclaimersThese images and sales are not located on the MD pages because the products are not able to be discountedWe also run cart abandonment campaigns offering a discount when a user has been inactive on the checkout page for a certain amount of timeThe campaigns show to all customers and we are not able to determine which products are in the cartWe apologize for confusion related to display and moving forward we have added additional verbiage stating that certain restrictions applyBecause the discount policy is mandated by the Maryland Regulations our systems have been developed to not accept codes related to this product and team members do not have the ability to override or change these settings
Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted]
The CE Shop, Incis committed to providing students with a satisfactory experience while maintaining the boundaries outlined within the terms and conditionsOur records indicate that you purchased the 180-Hour TX Sales Pre-Licensing Premium Package on April 26, The sixth month course expiration date for the pre-licensing courses was October 26, At that time, The CE Shop Incgranted a courtesy one-month extension for the courses, and the new expiration date was set to November 26, Every effort was made to ensure you were fully informed of the course expiration policy before and after the purchase of coursesBelow is a list of locations where the course expiration policy is outlined for students:- Website Terms and Condition: Pre-Licensing courses expire six months after the date of purchaseThe student will be granted a one-month extension at no charge, with the one-month free extension to be applied immediately after the initial six-month termFor any reactivation or extension of the course after the seventh month, The CE Shop will charge the student 20% of the current retail price of the course for each 30-day extension or partial 30-day extension in the event that the course finally terminates before the end of the final 30-day extensionExtensions or reactivations cannot be granted beyond months from the purchase of the course since, in all events, the course terminates months after purchaseThe link to this verbiage is https://www.theceshop.com/legal- Course Information Email Statement: Course expiration dates vary by course but are generally one year after the order dateEach individual course will have an expiration date listed in your accountRe-enrollment will be required if the course is not completed prior to the expiration date in non-retired/expired courses.- Within the Student's Account: Each course has a designated expiration date that is visible within the online account used to access the courseworkWhen the expiration date is a month or less away, the course moves to an 'Action Required' status that is visible to the student and clearly states the course is expiring soon and highlights the expiration dateThe system also provides the student with the option to purchase additional extensions, if needed, up to one year from date of enrollment.- TX Pre-Licensing Course Catalog The CE Shop’s Pre-Licensing courses expire six months after the date of purchaseThe student will be granted a one-month extension at no charge, to be applied immediately after the initial six-month termFor any reactivation or extension of the course after the seventh month, The CE Shop will charge the student 20% of the current retail price of the course for each 30-day extension or partial 30-day extension in the event that the course finally terminates before the end of the final 30-day extensionExtensions or reactivations cannot be granted beyond months from the purchase of the course since, in all events, the course terminates months after purchase.The CE Shop has done its due diligence of informing you of the course expiration policy by outlining the policy in multiple locations on the website and within your accountAt this time, you may purchase extensions for any additional time that is needed to complete the online course work, but it must be completed by April 26, 2018, when it will expire
Initial Business Response / [redacted] (1000, 6, 2015/12/07) */ The customer purchased courses on 10/21/in MichiganThe customer must apply the discount code and must confirm the order amount multiple times throughout the purchase processThe following outlines the different areas where this occurs: Cart
.Re: Complaint # [redacted] After review of [redacted] 's student record, she had not completed her course in full per her state's requirements and the course expired by lawWe were able to gain approval from the state to allow for an exemption of the law and, as of May 24th, her course is "complete" and we have completely resolved [redacted] ’s issue in her favorWe hope that [redacted] is happy with this resolution The CE Shop, Inc
As of today, Mr*** has completed his courses and successfully passed his examsWe have attempted to reach out to Mr*** directly and have not heard back yet; however, we do extend our apologies for any inconvenience or frustration experiencedAlthough The CE Shop does offer a significant number of courses that are state specific, some courses are designed to meet the needs of a national audienceThis is particularly true with topics that are consistent across multiple states, such as Real Estate FinanceThe various resources and activities within the course are designed to support the topics and course objectives and the unit and final exam questions are designed to validate retention of related knowledgeHowever, if there are specific questions in the final exam that Mr*** feels were not adequately covered within the course content, we welcome his feedback and the opportunity to reviewWhile the vast majority of our students (97%) report that that would recommend The CE Shop courses to a friend or colleague and are highly satisfied, we do review all feedback and are committed to improvement
The CE Shop launched a new website on Sunday night, August 14, As a result, some of our students experienced technical issues with the website and coursesOur customer support team and IT department worked diligently to resolve any and all issues affecting the customer experience during this timeWe apologize for any inconvenience that [redacted] experiencedTo compensate for the inconvenience, what we can do is provide [redacted] with free credits towards any of our courses, which is valued at approximately $in Maryland The credits are available within his account and he can use them at any time
Complaint: I am rejecting this response because: I was told by the CE Shop employee that I would have UNTIL 12-30-I was promised I would be given until December 30, to finish, A CE SHOP employee promised me that I would have until December 30, They should have never promised me that if that was not the case I am filing a complaint with the Texas Real Estate commission as well as the Colorado Attorney General's Office and the Texas Attorney General's OfficeI wrote the President and CEO of the CE shop and never heard a response The CE shop says on their web site that they are honest and keep their promisesReally? I was told on the phone I would have until December 30, They are liars and dishonest clearlyEither grant a day extension or refund my money in fullI am also filing complaints with my bank [redacted] and Visa the card companyThe CE shop could do the RIGHT and HONEST thing and grant a full day extension or refund the Money Sincerely, Michael [redacted]