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The Celebrating Place

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The Celebrating Place Reviews (1)

Review: Was attending birthday party at The Celebration Place on 2/8/14. There were 5 children ages ranging from 1 to 13 in one of the bouncy blowups this company provides for children to play in at the parties. While the children were inside playing & being monitored by parents outside of the blowup, the blowup started collapsing with the children inside, one of the children inside was my 1 year old grandson who was being held by a thirteen year old child, the parents on the outside had to physically help get the children out due to the blowup collapsing. It was one of the employees/owner of the company that unplugged the blowup with the children inside causing it to collapse. This has caused me great concern especially after trying to speak with her about it and her the lack of concern for the children she showed. In speaking with her, she put her hand up as if to tell me she didn't want to talk about it; I asked her reason and explained how dangerous this could have been, she said "well it's done and over with and no one was hurt". Again, this certainly causes safety concerns for any future parties with small children attending. This should be taken care of before something serious happens. There was no announcement made that she would be unplugging the bouncer; certainly, had that been the case, the parents on the outside would have removed all the children.Desired Settlement: Safety concerns need to be addressed with this business

Business

Response:

This letter is in response to the complaint about our business, ID#[redacted]. We have read the complaint and we offer this response.

The party of 2/8/2014 was scheduled for 2:00 to 4:00. This means the party is over at 4:00 pm. The party guests were informed at 4:00 that they needed to get their children and get ready to leave as we had another party coming in. At 4:10 they were asked again to leave. We began shutting down equipment and turning off games in an effort to get them out of the facility. All of the bounce houses except one were empty and deflated. At 4:15, there was one woman (or very large child) getting out of the bounce house and one child in her hands. She was passing the child to someone on the outside. This particular bounce is equipped with two blowers. At 4:20 one of the blowers was unplugged in an attempt to force the woman and child to get out of the bounce house. This reduces the airflow but it does not deflate the unit. The guests were notified 3 times to get out of the bounce house. The other two houses had been deflated and the other equipment was turned off. It was evident that the party was over and it was time for them to go. They were not in danger at any time. Security cameras in the area will verify my statement.

Safety is of utmost importance to us and we ask patrons to be respectful of our rules and regulations and the start and end times of parties. Patrons who do not abide by the rules will not be allowed to rent the facility. The rules are; no one over the age of 10 is allowed in the bounce houses, and parties last 2 hours, when the party host asks you to leave the area because the party is over, leave.

Regards,

The Celebrating Place

Consumer

Response:



Response from [redacted] on 3/4/14:

After reviewing the response of the business, I still find that the safety rules of the bouncy blowups were not followed. In the business response, it stated this particular blowup had 2 blowers and that only unplugged one........ no matter how many blowers were attached, the safety of the children inside were not taken into consideration when she unplugged the one and the blowup started collapsing. Instructions on all blowups such as these clearly tells you NOT to unplug or deflat while it is being occupied. Whether or not instructions such as this was on the blowups, the safety of the individuals inside MUST be taken into consideration. That was my sole purpose of the complaint, the safety of the children, one being my one year old grandson who was being held by another young child;, and, the owner/employee of the business not having any concern whatsoever about the children's safety or the parents concerns when they tried to speak with her about this. Had the children's safety been taken into consideration, this complaint would not have been made. I do not know the business owners, but I did try to speak with her about our concerns and she wanted no part of talking with me or the other parents. Even if my grandson was not in the blowup, I would still be filing this complaint as to what I witnessed out of concern for the children.

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Description: CHILDRENS & FAMILY ENTERTAINMENT

Address: 400 Court Street, Lynchburg, Virginia, United States, 24505

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