The Cell Phone Doctor

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I feel this is unacceptable and do not accept the response that nothing can or will be done and would like the complaint to stand as unresolved Regards, [redacted]

We do not feel that any additional action is warranted
*** ***
** *** ***
Louisville, KY

Mr*** called in to say his phone needed a replacement charging port. We took a phone order from him and collected $via a credit card over the phone. When the part arrived, he brought his phone in a few days later and dropped it off for repair.
Our repair tech first tested the phone and immediately determined that it would not turn on and noticed the LCD was cracked under the glass. In addition, our technician tested the charging port and it was working fine
We called Mr*** and informed him of our findings and he accused us of breaking his phone. We told him we did not break his phone and that if he wanted it repaired, a replacement screen would be $
He came and picked his phone up and left
We don’t know if Mr*** realized his phone was cracked he entire time and is just trying to pull a scam or genuinely did not realize it was cracked. Regardless, if we break a customers phone, we always replace or repair the error. In this case we are not at fault and are not willing to pay Mr*** anything
Sincerely,
*** ***
Owner

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I feel this is unacceptable and do not accept the response that nothing can or will be done and would like the complaint to stand as unresolved
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The business failed to give a check in report to not just me but to any customers when they drop off phones to state condition for this reason so they can lie about the condition after they break it. For the owner to allege that I was possibly scamming them is defamation of character and they can be held accountable. Furthermore, the owner as indicated in many online reviews and other Revdex.com complaints does this quite regularly. They actually waited a full day to tell me the screen was broken. Their own employee referred me to another company that handles all the phones they break. There was evidenced they pried my phone open. If they do not replace my screen and handle the complaint at this level I will be taking them to court. This is the principle of the matter. I could own the store if I want and don't need to scam anyone. For Mr [redacted] to allege this is actionable. Especially seeing that online reviews indicate that customers when having the same or similar actions have been placed in a "choke hold." This is poor business and even poorer customer service .  
Regards
[redacted]