The Cellphone Store

We are willing to give a 50% refund of because she did take the partIf she agreed we will send a check to Revdex.com where she can come and pick it up [redacted] *

On January we had client *** *** come in to our store to get her iPhone screen fixedShe left it around noon and came back min laterWhen she came in we gave her the fixed phone along with her receiptShe was in a hurry so she paid and took offLater that day she came back saying
she did not like the way it was fixed because to her the screen look like it was going to come offWe explained to her that the body of her phone was damaged and that it didn’t allow the screen to go in completely in but that it had screws on the bottom that would prevent the screen from coming offShe then said she didn’t like it and she wanted her money back we told her we couldn’t do that because it was against our policy we gave her several options she could use it as store credit, she could pay more and we could put a new body, or she could leave it so we could try to take out the hitShe didn’t want to do any of those options so she left very madOn her way out a customer came in laughing and she got mad at him and started to insult him1-19-*** ***

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

We are willing to give a 50% refund of 130 because she did take the part. If she agreed we will send a check to Revdex.com where she can come and pick it up. [redacted]

I am rejecting this response because: As I stated in my original complaint, I was not forewarned about how the screen replacement would not fit correctly. I believe I should have been warned about the screen not fitting properly because that is their job to let the customer know so they can decide for themselves if they want to go ahead with the process. You can not make decisions on behalf of the customer and without their consent and "fix" a phone anyway without advising them that it will not fit correctly. Had I known I would not have paid to get a new screen replacement. Also as I mentioned before I was not aware of the store policy because it was not posted anywhere in their store and was only hand written on my receipt until AFTER I had already paid. Which is completely not okay. Also the option of store credit is of no use to me because I don't need to spend $130 on phone cases. Also the option of "fixing" my screen was also not an option for me because the man said himself that speaking realistically he would not be able to fix it and it could damage the phone more. I did not want to risk that. Lastly the option to pay ANOTHER $50 was certainly not an option because I had already spent $130 for something that was not properly fixed.

Review: Yesterday I went into "The Cellphone" store in Yuba City, CA on my lunch hour to get my iPhone 6 screen fixed, So I dropped it off while I went home to grab some food. I went back right before having to return to work so I quickly paid for the expense and left for work. Once I arrived to work I noticed the screen they had installed on my phone was not properly inserted. So I went back once I was off of work to show them my concern, which was the screen not being professionally installed. As soon as I showed the lady there she said "oh yeah I see its not inserted correctly. It's popping off" She showed the tech and he said it's because my phone has a "dent on the body" so it doesn't allow the screen to properly go back in. So I told him if that was the case then he should have advised me of that before going ahead and doing it anyway, had I known the screen replacement would not fit properly I would not have paid to get it done.Then he proceeded to tell me that it's "common sense" that the phone wouldn't be like new that I myself saw the dents but I mentioned to him I am not a phone technician so I did not know the screen wouldn't properly fit again. I also mentioned to him if my phone were to drop that screen would pop right off and he told me "well don't drop it then" which I thought was pretty unmannerly. so I asked if I could get my money back and just have my old screen put back on and he said that's not how their policy works. BUT I did not hear about their "policy" until AFTER I had already paid for the cost and AFTER I had to ask. I do not believe your store policy is to be written on your recipe until after you have already paid. He stated to me their goal is to make their customers happy and I am not happy because I was not told before hand that my screen would not fit correctly, I did not pay for a "new" screen to not be put on properly, the way the screen is sticking out it will definitely break or come out way before the 30 day's.Desired Settlement: I would like a refund for the amount paid.

Business

Response:

On January 11 we had client [redacted] come in to our store to get her iPhone 6 screen fixed. She left it around 12 noon and came back 30 min later. When she came in we gave her the fixed phone along with her receipt. She was in a hurry so she paid and took off. Later that day she came back saying she did not like the way it was fixed because to her the screen look like it was going to come off. We explained to her that the body of her phone was damaged and that it didn’t allow the screen to go in completely in but that it had 2 screws on the bottom that would prevent the screen from coming off. She then said she didn’t like it and she wanted her money back we told her we couldn’t do that because it was against our policy we gave her several options she could use it as store credit, she could pay 50 more and we could put a new body, or she could leave it so we could try to take out the hit. She didn’t want to do any of those options so she left very mad. On her way out a customer came in laughing and she got mad at him and started to insult him. 1-19-16 [redacted]

Consumer

Response:

I am rejecting this response because: As I stated in my original complaint, I was not forewarned about how the screen replacement would not fit correctly. I believe I should have been warned about the screen not fitting properly because that is their job to let the customer know so they can decide for themselves if they want to go ahead with the process. You can not make decisions on behalf of the customer and without their consent and "fix" a phone anyway without advising them that it will not fit correctly. Had I known I would not have paid to get a new screen replacement. Also as I mentioned before I was not aware of the store policy because it was not posted anywhere in their store and was only hand written on my receipt until AFTER I had already paid. Which is completely not okay. Also the option of store credit is of no use to me because I don't need to spend $130 on phone cases. Also the option of "fixing" my screen was also not an option for me because the man said himself that speaking realistically he would not be able to fix it and it could damage the phone more. I did not want to risk that. Lastly the option to pay ANOTHER $50 was certainly not an option because I had already spent $130 for something that was not properly fixed.

Business

Response:

We are willing to give a 50% refund of 130 because she did take the part. If she agreed we will send a check to Revdex.com where she can come and pick it up. [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.