The Center of Dental Professionals

We have already done all we are willing to do in terms of lowering the price for the treatment that was done on the daughterWhen we contacted you in regards to the error you had the opportunity to not have your daughter be seen and not sign the new agreement that you electronically signedWith the newer agreement that you signed you accepted the fees that were presented to you prior to your daughter being seen that day

Complaint: [redacted] I am rejecting this response because: As I had previously stated, I have now received different agreements With the most recent one being received as of 11/2/from Christine M [redacted] After she had advised I would not be charged the $fee for the retainers if I paid the balance minus the $in monthsShe then AGAIN gave me an incorrect number the figure she gave me included the retainers that she stated I need to pay before the monthsI had to correct this error due to the fact it still did not show my down payment as wellSince this last agreement you say I signed trumps the first oneHow many more do I need to get to trump the last, then the last and the last one? Its error after errorAnd not on my part.I would like the first agreement that I signed to be honored as previously stated see email below with the newest info as stated above Good Afternoon [redacted] , I have updated the payment agreement per your requestYou will find the new payment agreement is for the Comprehensive Orthodontics DONLY and DOES NOT include the cost of retainers D8680, which total $I have also applied your $deposit See below: Agreement Patient Portion - Deposit -$Total Monthly Payments $ The updated agreement and your monthly payments will be $The amount total charged on Page for code Din the amount of $will not be changed given it is the total fee charged If you have any other considerations, please let me know Respectfully, Christine M [redacted] | CEO | 801.747.8012www.linkedin.com/in/christiemccutchanwww.dentalprosutah.comA Kid's Place Dentistry Inc| The Center of Dental Professionals The Center of Surgical Arts | The Core Foundation This message contains confidential information and is intended only for the individual namedIf you are not the named addressee, you should not disseminate, distribute or copy this emailPlease notify the sender immediately by email if you have received this email by mistake and delete this email from your systemEmail transmission cannot be guaranteed to be secure or error-free, as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain virusesThe sender, therefore, does not accept liability for any errors or omissions in the contents of this message which arise as a result of email transmissionIf verification is required, please request a hard-copy versionOn Thu, Nov 2, at 8:AM, [redacted] < [redacted] > wrote:Hi Christine, I have also paid a $deposit on the bracesCan you send me the payment plan with the new amount , minus the depositAlso with the new adjustments I would like to see my monthly payment as wellAlso the $includes the retainers for $based on the plan sentComprehensive ortho $3650Orthodontic retention $450Orthodontic retention $450=$4550Insurance payment-$1000Patients portion $3550-$900= $????I’ve highlighted what I’m looking at on the planPlease let me know if what I’m seeing is correctIf so essentially with the month plan its $2650- $200= $???? Also I would like to mention I have been coming to your office for quite some timeI have never had issues with anyone but your billing departmentThis isn’t the first time either, which is why im fed upMy son [redacted] came in for a mouth guard, we did the moldsWere told weeks to get it and it never cameWe never received the guard, never received a call, NOTHING But the billing department called me times for paymentEVEN though I had explained I will not pay for something I never receivedEvery single time they called it’s like no one knew what was going on, even though the last person would tell me they are going to look into it and call me backIt’s horrible that when it comes to a customer’s finances your department is so carelessAny other company would have eaten the cost for your mistakeI had previously referred friends and family to your officeI have since notified them of what has been going on and they will not be utilizing youI am also going to put in a review with the Revdex.comIm sorry but I’ve wasted far too much time and effort trying to figure out what is going on hereThank you See below Sincerely, [redacted]

I have reviewed the account and found the balance to be coming from date of service 4/27/We billed your primary insurance $and they paid $on the balance and told us to reduce the total amount by $leaving a remaining balance of $340.50, your secondary told us the procedures done on
4/27/are not a covered benefit, therefor the would not payAll insurance balances that we were told that were denied due to timely filing have been adjusted offThe only portion you should have paid for was for the remaining amount for DOS 4/27/which was $- $(other write-offs) = $as your balanceYou paid $and we wrote off an additional $as a payment in full agreement, which I am willing to keep on their due to all the errors in your billing, leaving you with a credit of $that I am willing to refundThe account has been marked that if you want to come into one of the offices or contact us at 801-747-we can do a refund over the phone to a card that you give us. Thanks,Douglas R**Collection Manager(801)747-

" I was a devoted customer of this dentist office, since 2011, up until they started hiring on new help, and new accountants,and moving there locationI sent several referrals to there place of business, never got credit forThey then called and wanted me to schedule an appointment for check up,
so I didUpon my arrival, the front desk help told me, "we no longer accept your insurance, and I have to charge you *** cancellation fee", I was fumedI then asked her why they kept calling wanting me to schedule an appointment, she said," I don't know sir""The only missed fee I see in his chart was adjusted off." She was also stating I owed them money from another previous visit, I asked for what? They couldn't show exactly from when, it just accumulated in there systemThey now have an collection agency (N.A.R Inc.) suing me for $800, & they have placed a judgement on meI never received anything stating when this would occur, I only received in writing when they took action, so I was not ever able to properly appear to defend myself"We sent the final letter for the patient on 10/21/Per NAR they also had sent letters and even spoke to the patientPrior to the judgment the patient was served a summons to court and the patient did not show to defend himself." The bill that the dentist office claims I owed them $180.00, in which they could show me actually from whatI have bank statements that go back to 2012, they can only show in there new system the billing history from 6/07/2013, and an old contractI contacted the courts, and they say I only had days to appealI asked the attorney to send me something in writing showing why I owed the dentist office the monies they are stating I oweThere attorney "Olson S***" sent me the same thing I was showed to begin with, not anything showing what I actually owed the dentist for, now there attorney want money tooI guess I don't deserve any medical or dental treatment, I feel society is not fair, unless you have money to defend yourselfI tried sorting this out with the dentist office, but there front desk help, is very difficult to deal with.They sent overview to me of amounts owed, and when I compare my bank statements, it shows the dentist office actually owes me money"Patitient owes the balance from us due to his insurance denying fillings done on 12/02/stating that the patient maximum had been reached leaving him with a balance of (including billing charge) owed to us, the rest is collection fees owed to NARI did a ledger calculator to see if we actually owed him money and cannot find where that would have occured for his balance in The credit he did have in was refunded to him

It is unfortunate to hear about you needing to get a retreat done on a tooth that we had completed a root canal onIt has been 5-months since we did the root canal and this is the first time we are hearing anything in regards to needing additional work done on itA lot of things can happen in
that period of timeWill you please send us over, or bring in, a copy of the records from the dentist you saw that details what has happened with that tooth for us to review? Respectfully,Douglas R**Collection Manager

We have already done all we are willing to do in terms of lowering the price for the treatment that was done on the daughter. When we contacted you in regards to the error you had the opportunity to not have your daughter be seen and not sign the new agreement that you electronically signed. With...

the newer agreement that you signed you accepted the fees that were presented to you prior to your daughter being seen that day.

Complaint: [redacted]
I am rejecting this response because: As I had previously stated, I have now received 4 different agreements . With the most recent one being received as of 11/2/17 from Christine M[redacted]. After she had advised I would not be charged the $900 fee for the retainers if I paid the balance minus the $900 in 12 months. She then AGAIN gave me an incorrect number the figure she gave me included the retainers that she stated I need to pay before the 12 months. I had to correct this error due to the fact it still did not show my down payment as well. Since this last agreement you say I signed trumps the first one. How many more do I need to get to trump the last, then the last and the last one? Its error after error. And not on my part.I would like the first agreement that I signed to be honored as previously stated.  see email below with the newest info as stated above Good Afternoon [redacted], I have updated the payment agreement per your request. You will find the new payment agreement is for the Comprehensive Orthodontics D8080 ONLY and DOES NOT include the cost of retainers D8680, which total $900. I have also applied your $200 deposit.  See below:  Agreement Patient Portion 2650 - Deposit -$200 Total 2450 12 Monthly Payments $204.17   The updated agreement and your monthly payments will be $204.17. The amount total charged on Page 1 for code D8080 in the amount of $3650 will not be changed given it is the total fee charged.  If you have any other considerations, please let me know.  Respectfully,  Christine M[redacted] | CEO | 801.747.8012www.linkedin.com/in/christiemccutchanwww.dentalprosutah.comA Kid's Place Dentistry Inc. | The Center of Dental Professionals The Center of Surgical Arts | The Core Foundation This message contains confidential information and is intended only for the individual named. If you are not the named addressee, you should not disseminate, distribute or copy this email. Please notify the sender immediately by email if you have received this email by mistake and delete this email from your system. Email transmission cannot be guaranteed to be secure or error-free, as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender, therefore, does not accept liability for any errors or omissions in the contents of this message which arise as a result of email transmission. If verification is required, please request a hard-copy version. On Thu, Nov 2, 2017 at 8:04 AM, [redacted] <[redacted]> wrote:Hi Christine, I have also paid a $200 deposit on the braces. Can you send me the payment plan with the new amount , minus the deposit. Also with the new adjustments I would like to see my monthly payment as well. Also the $3550 includes the retainers for $900 based on the plan sent. Comprehensive ortho $3650Orthodontic retention $450Orthodontic retention $450=$4550Insurance payment-$1000Patients portion $3550-$900= $2650 ????I’ve highlighted what I’m looking at on the plan. Please let me know if what I’m seeing is correct. If so essentially with the 12 month plan its $2650- $200= $2450 ???? Also I would like to mention I have been coming to your office for quite some time. I have never had issues with anyone but your billing department. This isn’t the first time either, which is why im fed up. My son [redacted] came in for a mouth guard, we did the molds. Were told 2 weeks to get it and it never came. We never received the guard, never received a call, NOTHING… But the billing department called me 15 times for payment. EVEN though I had explained I will not pay for something I never received. Every single time they called it’s like no one knew what was going on, even though the last person would tell me they are going to look into it and call me back. It’s horrible that when it comes to a customer’s finances your department is so careless. Any other company would have eaten the cost for your mistake. I had previously referred friends and family to your office. I have since notified them of what has been going on and they will not be utilizing you. I am also going to put in a review with the Revdex.com. Im sorry but I’ve wasted far too much time and effort trying to figure out what is going on here. Thank you  See below.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I will be dropping off the documents that Mr. R** requested tomorrow morning to one of locations of The Central of Dental Professionals. I will be bringing both documents from the first treatment and after the retreatment. 
Sincerely,
[redacted]

We are still waiting for the documentation that we have requested to look further into this matter. You can drop it off to either location and ask for it to be given to Doug or you can send it to me at [redacted]. Thank you,Douglas R**Collections Manager[redacted]

Yes, & when I match what they sent to me, with the overview of payments history, that was given to me, the last time I was there,. Does not match up, I have had a lot of legal stuff going on, & still do,. However, I was not trying to ignore you. That is why, when I came in the last time to an appointment you scheduled, & not notifying me, that you no longer took my insurance. I asked the dark set girl that worked there, the really pretty one, that,. "Can you please give me an overview of my account, & possibly consider waiving the cancellation fee, since the confusion", she gladly did. There are some discrepancies, that stuck out to me,. When I tried to come back in & speak with somebody about this, the lady argued with me, & called me a liar, before I could even show & go over this with. I have had, on multiple occasions, very bad experiences with your office. I, for one, was always sending referrals to your office, I have 3 names, & they're children's names as proof, you gave 1 of 3 credits for. I am just trying to say, I was a really good customer, & always set up payment arrangements with you. If ever something was owed, like most of the time, you always made sure I paid up-front, before you let me go back to have work done. Also, if for some reason, they missed something, would always stop me before I would take leave. So, I also found it odd, how they kept calling wanting to schedule appointments with me, after this had occurred. Thus being one reason why I stopped taking phone calls, I was not ignoring you, or trying to. Had somebody professional like, approached me with courtesy, this all would have been settled. I am on Social Security, Disabled, I only receive a small amount of money each month. I am in process of appealing, & have received notice. I will be asking the courts to waive they're court fee's. I feel, really upset about this whole experience. It has been a horrible one, especially when I had been a loyal customer since late 2009 to mid 2015. This is how I was treated, very unfairly, & my feelings are hurt. I have until 2-10-17 to turn this waiver into the courts, if you was wanting to work this out, we can discuss this matter in person. I am not trying to avoid any kind of bill, that is due you, or N.A.R. However, there are discrepancies, things that need to be addressed formerly.
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

The only date I show that we had any contact with you for your balance coming from the year 2014 was on July 8, 2015. We were told that you were too busy to speak in regards to your account. Your account was sent to collections on October 30,2015. The collection company NAR, North American Recover, then pursued the balance that was left on your account. They, NAR, had sent you any information that you had requested when they were finally able to get a hold of you.