The Chapelle Street Casitas Reviews (3)
The Chapelle Street Casitas Rating
Address: 209 Chapelle St, Santa Fe, New Mexico, United States, 87501
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www.cheadleconstructiondayton.com
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Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***
Good Morning [redacted],
Firstly I would like to give you my apologies for the frustrations you are experiencing, and I hope that we are able to find a solution that is agreeable for you. Our Permanent Value Plan (trade up policy) states "The center diamond of any diamond ring...
purchased from Day's may be traded at any time for full purchase price towards another diamonds of at least 50% higher price". That being said, in September we made an exception to this policy and took back your 5 stone band toward the purchase of your new diamond engagement ring- we were able to take that particular band back because of the size of each diamond in the band- it contained 5 diamonds, each of which weighed .20ct making up a total wieght of 1.00ct. Per our Permanent Value Plan you are more than welcome to trade in the diamond that you purchased in September toward a new item of your liking with a value 50% higher. As far as an exchange on the bands I would be more than happy to discuss the possibility of a trade in on those items after further inspection of the pieces. I encourage you to come see me in the store with all items that you are looking to trade in and I'm sure we can come to a solution we are both happy with. You're welcome to call the store to set up an appointment to meet with me if that works best for you. I look forward to working with you here in the store.
Thank you,
[redacted]