I have reached a settlement with Mrs *** regarding this matter. *** promised me she would let you know that this matter has been closed.***
***
** *** *** *** ***
On june 3rd *** *** came in to Bill Alexander Ford to trade in a *** for a ***. She purchased for $*** minus a trade value of $*** plus tax license and doc fee. After days of ownership she came in again and traded for a *** the price was $***
minus the trade value of $*** for the ***. After a couple of days on June 11th *** again approached our sales staff wishing to trade back to a different ***. We counselled her regarding the trade value loss, and she insisted she wanted to trade in anyway because she did not care for the seats. Each transaction was completed with maintenance plans that were not transfered, but canceled and the entire price refunded as a down payment credit on the subsequent deal. It is very unusual that a customer would trade vehicles so soon after a purchase. The final trade was for a *** for $*** and a trade in value of $***. The trade equity was used on the rapid depreciation of three transactions done so quickly. When Mrs *** was negotiating with our sales staff they advised her that it would be costly to trade in so soon, but she insisted that she did not want to consult any family members for advice. We regret that her daughter *** could not advise her prior to taking delivery of the vehicles. We hope that ***'s ownership experience is a good experience and we really want to exceed her expectations in the service department. I tried to reach *** by phone and by e-mail with no response at the time of this response.Everett DawsonGM Bill Alexander Ford Lincoln
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowI understand that there is nothing I can do to help my mother get some of her money refunded to her because she did sign the papers. What I can do is let people know that my mother lost over [redacted] dollars in the three transactions. I don't think the car dealership was totally honest with her. Car dealership are out to sell cars. It didn't matter that her own bank wouldn't give her a loan because she did not have enough income but [redacted] did. Not once not twice but three times. This was my mothers first purchase of a car. I feel she was taken advantage of. I was not emailed about this situation and I did call right after I got the message.
Regards,
[redacted]
I have reached a settlement with Mrs *** regarding this matter. *** promised me she would let you know that this matter has been closed.***
***
** *** *** *** ***
On june 3rd *** *** came in to Bill Alexander Ford to trade in a *** for a ***. She purchased for $*** minus a trade value of $*** plus tax license and doc fee. After days of ownership she came in again and traded for a *** the price was $***
minus the trade value of $*** for the ***. After a couple of days on June 11th *** again approached our sales staff wishing to trade back to a different ***. We counselled her regarding the trade value loss, and she insisted she wanted to trade in anyway because she did not care for the seats. Each transaction was completed with maintenance plans that were not transfered, but canceled and the entire price refunded as a down payment credit on the subsequent deal. It is very unusual that a customer would trade vehicles so soon after a purchase. The final trade was for a *** for $*** and a trade in value of $***. The trade equity was used on the rapid depreciation of three transactions done so quickly. When Mrs *** was negotiating with our sales staff they advised her that it would be costly to trade in so soon, but she insisted that she did not want to consult any family members for advice. We regret that her daughter *** could not advise her prior to taking delivery of the vehicles. We hope that ***'s ownership experience is a good experience and we really want to exceed her expectations in the service department. I tried to reach *** by phone and by e-mail with no response at the time of this response.Everett DawsonGM Bill Alexander Ford Lincoln
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowI understand that there is nothing I can do to help my mother get some of her money refunded to her because she did sign the papers. What I can do is let people know that my mother lost over [redacted] dollars in the three transactions. I don't think the car dealership was totally honest with her. Car dealership are out to sell cars. It didn't matter that her own bank wouldn't give her a loan because she did not have enough income but [redacted] did. Not once not twice but three times. This was my mothers first purchase of a car. I feel she was taken advantage of. I was not emailed about this situation and I did call right after I got the message.
Regards,
[redacted]