The Charlotte Observer

My credit card was charged for two back issues I never received; I have called to try and fix the issue, but nobody EVER, EVER helps me.
On June 27th, I placed an order for back issues of the May 19th and June 25th editions of the Charlotte Observer over the phone; as per my usual practice of making sure I have all receipts, I asked the customer service agent to provide me with an emailed invoice following our call.

I never received the emailed receipt/invoice, but waited to see if the editions would come in the mail with physical, printed receipts.

The copies never came in the mail, so on 7/18 I checked my credit card statement and see that I WAS BILLED for the two editions I never received. I called customer service yet again and told them of the issue, and they said they would "escalate" the issue in order to get me replacements ASAP.

It has now been a week after that call and we have still yet to receive anything of what was asked and paid for. Every time customer service is reached out to, they provide phone numbers that go automatically to voicemail and the messages I have left have always gone unreturned.

It has now been a literal month since the initial orders were placed and I was charged without receiving anything; instead, all I've gotten is mediocre customer service that should not be allowed to continue.

Received a new debit card. Called to update number. They deducted $6++. from my acct rather than monthly fee $4x.xx. Tried to call & goes to India
Received a call back number today and tried to call back. Said no one named Tasha works there. Cannot seem to get through to anyone. I live on Social Security and cannot fund their error. Can't seem to get it resolved and need the money back to buy my medicine.

Was charged to my account after cancelation, and then received extra fees from bank. Want reimbursed for all. Total $72.75
On June 23, 2017 (8:21am) I called to cancel my subscription. I called with plenty of time to allow the service to be cancelled, which should be July 1, 2017. On July 1, 2017 I have received a charge on my debit card for two subscriptions, One was for $12.87 and the other was for $9.88, I also received two NSF fees because of this, which brings the total to $72.75. Once I noticed this, I called the Observer to ask about why. I called them on July 5, 2017 (10:46am) and they said they would issue a refund for the subscriptions. I informed them that they must also pay the fines from the credit union which totaled $50.00. He took down my information and sent to finance dept., I was then informed that it would take 48 hours to complete. On Friday July 7, 2017 I looked into the account and there was not repayment for the refund. On July 10, 2017 (2:36pm) I called them back asking where is my refund. That gentlemen took my information and said he had to send it to finance to get approved. Again I was told it would take 48 - 72 hours to complete. This afternoon July 14th, 2017 I looked online and saw no refund. So I again called the Observer at 10:05 am and was told the exact same thing all over again. When I got off the phone, I tried to call the finance department directly and so far that has not been successful.

I subscribed to the Observer for 52 weeks Sunday only Newspaper. only been receiving for about 8 weeks now, out of that I haven't received 4 newspaper
I subscribed to the Observer for 52 weeks Sunday only Newspaper. only been receiving for about 8 weeks now, out of that I haven't received 4 newspapers.

When I call Sunday mornings about my Newspaper the call is outsourced to Philippines and end up talking to someone I cannot hardly understand.

They promised to send a message to the driver and have them deliver my paper on July 9th 2017 at 7:00 am but that never happened.

I want what I paid for in advance my Sunday newspaper. after searching google I found these are ongoing problems with the Charlotte Observer.

Same results nothing and missed newspapers.
deliver to me what I paid for.
I also ask that the newspaper be placed on front porch but this doesn't happen either.
instead it get throw in driveway next to road.

I have a subscription with the Observer for Sunday delivery. I have not received a paper since May and I call every Sunday to advise to no avail.
I call every Sunday and am told that my account will be credited. I also purchased a renewal for $68+- that is to start once my current subscription runs out. This renewal was made by a telemarketer from the Observer. But, my current subscription has now been extended to August, but I would like to get the paper!

I subscribed to receive the paper from the Charlotte Observer, after several failed attempts refund has not been issued.
I signed up to receive the paper on Sundays. Service was scheduled to start on 5/14/2017. I contacted the Charlotte Observer to inquiry why my paper was not delivered. The customer service department ensured me the delivery issue was brought to he area manger get to address. After several failed delivery attempts I asked for a refund. I still have not received a paper or a refund. I have asked for a manager and the finance department to call me. I have not received a phone call or follow up yet. The day I canceled the paper my phone rang off the hook to get me to sign back up. They asked if anyone in my household would be interested - why would changing the name on the subscription ensure the delivery issue was corrected?

Credit Card charged $48.67 a week after I canceled the newspaper subscription.
I canceled the Charlotte Observer newspaper during the week of June 5. I was told that the last paper would be delivered on June 20. No problem with that. My credit card was charged $48.67 on June 16 for another month of service. I called customer service on June 19 to request a refund to my card. I was told to expect a refund in 3 to 5 days. Nothing happened. Called the following week and was told the same thing. Called today and was told that the credit took place on June 26. Checked credit union on line. No refund as of today (July 5).

check cleared in april for sun deliv,,no paper delivered.will fill small claim this week
sent pay for sun del of $61.12..called in may..del promised,never happened..

For the past 3 years I have paid for a 52 week subscription which then runs out after approximately 40 weeks.
I paid $72.33 for a 52 week subscription on the following dates:
1/6/15
11/3/15
8/20/16
As you can see, the subscriptions are not 52 weeks as I am having to pay to continue the subscription after they say it has expired. They are saying my current subscription expires 7/4/17. I have called customer service many times and they say they can't contact the finance department but that department is the only one who can help. I never receive any response. In addition to many calls to customer service, I have also sent emails, posted on their facebook page, and contacted *** from *** to see if he may be able to shame them into giving me what I have paid for. I have paid for approximately 30 weeks of subscription that I have never received. The customer service rep that I just spoke with said it is because they changed their prices on June 5. That makes no sense as I have paid the amount I have been billed each year. I just want what I paid for.

Subscribed in May for a May 21st start & yet to receive a paper
Subscribed in may for a May 21st Sunday only paper delivery for 13 weeks & have yet to receive a paper. I call every week & they promise to contact the manager to resolve the problem. They gave me the managers # and it is never answered then the message is" mail box full". paid the $13.00 by credit card & at wits end on how to resolve this. They keep saying that the subscription will be extended so how can I get a paper delivered?

Do not receive what I paid for.I call & am told it will be delivered but it never comes
I ordered the Sunday newspaper on May 8, 2017 for 26 weeks, to start delivery on May 14, 2017. I paid for this subscription with a credit card in the amound of $27.88 on May 8, 2017. On May 21, 2017 I did not receive a paper so I call The Charlotte Observer and was told one would be delivered by 10:00am that morning, nerver got it. I called on Monday May 22, 2017 and filed a complaint and asked to speak to a supervisor and was told they would have one call me back, never received a call from a supervisor and was never told if an adjustment waas going to be made to my account. On Jume 18, 2017 I, again, did not get a paper. I called THe Charlotte Observer several times that morning to try and get a paper delivered and was told the paper was going to be delivered by 10:00am that morning, I stated FOR SURE and was told YES. The paper never came. I am retired and on limited incme and I expect to get what I pay for.

They will not stop delivering the Encore advertisement pack.
Have called multiple times and completed the online form to have them stop, but still receiving advertisements thrown in my driveway. I see this as a security risk because it can possible alert thieves that I am out of town since I am unable to stop.

Cus Ser called in April for payment. It was received. Since May 17th there has been no delivery of paper despite daily calls and emails.
In April Ms Sudie G was placed in a nursing home for rehab. Her niece & Power of Attorney received a call from The CO asking for payment which was late due to the hospitalization. The payment was made that day. The niece informed the rep at that time that Ms G was in a nursing home and could the newspaper be sent there. The answer was yes. Five days later she began receiving the newspaper at the ***. On May 18th her niece called to remind the newspaper that Ms G would be returning home that day. The rep seemed rushed and said we know her paper goes to 1924 Taylor Ave. The niece confirmed that the paper would be delivered. It is now June 14th and Ms G who is going to be 99 on June 21st has not received her paper by delivery. Calls have occurred almost daily as well as multiple emails. Each time Customer service sends a canned response that they will kick it up to a manager but nothing has been resolved. When asked if a refund could happen we have been told NO.... we will extend the delivery. Well she is 99 and looks forward to her paper.... I find this response as reprehensible and nothing has been done to make any efforts to fix this issue. What kind of Customer Service is this where you take the Customer's money, don't deliver the service, refuse to refund the money in lieu of extending a service you are not receiving in the first place.

Account # XXXXXXX
Payment of $122 was made on April 24...