At The Chess Emporium we take every complaint and concern seriously, as we strive to provide the best product and customer service in the industry I would like to extend my most sincere apology to Ms [redacted] , if she was made to feel as if her concern was not important; that was not, and never is, our intention I have looked into this particular matter, and while the situation appears to have been handled in accordance to our policy of not providing refunds unless a class is cancelled, given these unique circumstances, some flexibility would be acceptable To show that every child and family is important to us, I would like to resolve this matter by providing a full refund to Ms [redacted] .Thank you,Miguel ***
At The Chess Emporium we take every complaint and concern seriously, as we strive to provide the best product and customer service in the industry. I would like to extend my most sincere apology to Ms. [redacted], if she was made to feel as if her concern was not important; that was not, and never...
is, our intention. I have looked into this particular matter, and while the situation appears to have been handled in accordance to our policy of not providing refunds unless a class is cancelled, given these unique circumstances, some flexibility would be acceptable. To show that every child and family is important to us, I would like to resolve this matter by providing a full refund to Ms. [redacted].Thank you,Miguel [redacted]
[redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
At The Chess Emporium we take every complaint and concern seriously, as we strive to provide the best product and customer service in the industry I would like to extend my most sincere apology to Ms [redacted] , if she was made to feel as if her concern was not important; that was not, and never is, our intention I have looked into this particular matter, and while the situation appears to have been handled in accordance to our policy of not providing refunds unless a class is cancelled, given these unique circumstances, some flexibility would be acceptable To show that every child and family is important to us, I would like to resolve this matter by providing a full refund to Ms [redacted] .Thank you,Miguel ***
At The Chess Emporium we take every complaint and concern seriously, as we strive to provide the best product and customer service in the industry. I would like to extend my most sincere apology to Ms. [redacted], if she was made to feel as if her concern was not important; that was not, and never...
is, our intention. I have looked into this particular matter, and while the situation appears to have been handled in accordance to our policy of not providing refunds unless a class is cancelled, given these unique circumstances, some flexibility would be acceptable. To show that every child and family is important to us, I would like to resolve this matter by providing a full refund to Ms. [redacted].Thank you,Miguel [redacted]
[redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]