The Chess House LLC

Complaint: [redacted] I am rejecting this response because: I have in good faith returned the equipment in new/ excellent condition, and in a timely mannerI have provided you the [redacted] tracking information showing it has been sent.( [redacted] ) What have you done to resolve this situation within a timely manner? Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI received the replacement bluetooth/ USB chessboard today via ***.Sincerely, *** ***

***,I had arranged a replacement to be sentHowever your mailing back this product prematurely complicates the matter because I don't know which portion of the product you have mailed backWe are sending a replacement product as promised, however now I don't know if you are sending back more or less than required. Please trust us to take care of this promptly as we have alreadyAs mentioned, return instructions were forthcomingWhat did you send back?It would be helpful if you would phone us or at least answer your phone in order to resolve this efficiently.Raphael N***

Hello ***,We received your messages about the wrong chess board sentI'm sorry about thatIt appears that the product was mislabeled somewhere along the wayWe are volunteering to expedited the replacement so that it arrives on or before your required dateWe will of course also pay for the
return shipping charges on the other chess boardPlease try to keep it in good condition, so we don't incur extra loss there.Thank you,Raphael N***Chess House

Complaint: [redacted]I am rejecting this response because: I have in good faith returned the equipment in new/ excellent condition, and in a timely manner. I have provided you the [redacted] tracking information showing it has been sent.( [redacted] ) . What have you done to resolve this situation within a timely manner. ?  Sincerely,[redacted]