This business is 100% shady! They are scam artist who make fake paychecks to get their customers approvedThey sell cars with many hidden issues and if you complain they dont care they say they have exspensive lawyers so good luck! They should be shut down
Hello we are going to refund your money my wife just had a baby and I have not been in the office the staff doesn't have authorization to return deposits nor do they have a check book I will be returning this week and will personally handle your refundSorry for the delay micah
Business Response / [redacted] (1000, 14, 2014/04/16) */ [redacted] purchased a Chevrolet Trailbalzerwe sell all vehicles as is with no warrantywe are not a manufacturer so all vehicles are sold as is...this is stanfard practice in the used car businessWe do offer third party service contracts which is what [redacted] purchasedshe purchased a powertrain only service contract which covers engine, transmission, all wheel drive system, and axelsWe allow our customers to test drive the vehicle of their choice for as long as they would like, take it for an independent inspection, and we offer a wide array of service contracts that offer different levels of protection at different pricesUnfortunatly the Abs system incured failuer long after [redacted] took deleviery of her vehicle and all costs and repairs will be on herWe are very upfront when selling a vehicle and we make sure that people understand that once they take possesion the vehicle is theirs and that they need to fix and maintain it!The ftc buyers guide that we have every client sign could not be any cleaerer no warranty and on the back side of the form it lists any and all things that could possibly go wrong in the future Consumer Response / [redacted] (3000, 16, 2014/04/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have not receivd the powertrain warrantyI have tried to get the warranty information and had to call them directly and they said that it wasnt received
In response to Revdex.com of Northern Illinois, Complaint #Margaret [redacted] , Palatine, Illinois I must speak on behalf of my entire staff who was rewarded an A+ grade with the Revdex.com of Northern IllinoisSelling hundreds of satisfied customers, every once in a while you come across a nice, pleasant individual who purchased a [redacted] Xfrom us and was so happy, she could not thank us enoughAfter she took delivery of the vehicle, some mechanical issues occurred, which at this stage of our response I will let our Senior Technician describe in detail:After 30+ days of ownership, Margaret brought her car to us because it was leaking break fluidAfter spending nearly $1,on a new master cylinder and break booster, the vehicle was returned to herAlthough our policy is AS-IS, we still reached in our pockets to fix her vehicleWe wished she'd understand that a year-old [redacted] needs service and maintenanceWe are NOT a [redacted] Dealership or Service Center that is able to address her vehicle's future needs That being said, this past Friday afternoon on February 12th, 2016, she brought the vehicle back to us with two separate options we felt were fairKeep in mind, she owns this vehicle; the transaction was complete in December of She has extremely blemished credit, which limited our options, she has no additional money down, which also limited our options, and she did not want a higher payment, which limited a trade optionDue to our store hours coming to an end, I recommend she call Monday, February 15th, 2016, to set up an appointment to address her issues with our service departmentI might also add that she canceled three other appointments during the week and gave us no opportunity to address her options until Friday, February 15th, To my dismay on Saturday, February 13th, 2016, I received the email regarding Margaret's complaint from your officeIn addition, Margaret purchased a Pre-Owned vehicle with the understanding that the vehicle was to be taken delivery AND SHOWNThat being said, we made every attempt to be fair, honest, and compassionate to her needsAs I mentioned in the opening of this response, Chicago Car Guys received an A+ with the Revdex.com We wanted to reach out and go over and above our AND SHOWN service, but our attempt at providing her exceptional service was ignored In my four decades of managing automobile dealerships in Northern Illinois, I have never had to reach out to the Revdex.com for guidanceThousands upon thousands of satisfied customers in 40+ years and never have I had to address this type of situation Please adviseDonald I [redacted] General Manager Chicago Car Guys Chicago, IL
We went above and beyond to help you! We ordered your navigation disk for you, installed a starter for you at our cost and charged you nothing for it, and we did agree to fix your check engine lightYou are not being an adult when it comes to living up to your obligationYou are an adult over the age of that entered a legally binding contract with [redacted] bank that you are responisble forBecause you have taken the car to so many differnet places with conflicting ideas and views we are not going to do anything for youYou then dropped your car off to us and said I don't want itIt doesn't work like thatBe a man and live up to your obligation
*** ***
inpersonally sent your your check out to New Mexico if you do not receive it by Saturday call us at *** and I will refund it to a debit card for youWe are not trying to scam anyone we have been in business since you don't stay in business that long by scamming peopleIf you need to call us ask for *** and tell the sakes staff I promised you a refund and I'll do it promptly for you!
Initial Business Response /* (1000, 5, 2015/02/20) */
People need to be financially responsible with their choices, *** how can you sleep at night taking another loan when you have had multiple repossessionsLet me start with this we are a USED car dealer, new car dealers don't warranty
their vehicles the manufacturer does and they packed the price of the warranty into the cost of the vehicleWe cannot do that, second off you have threatened my staff multiple times and told*** to watch his back, now you are threatening us and telling us to shove your car up our ***This is not how you receive help, when I purchase a vehicle for resale if it brakes on me I repair it, if it brakes on the customer they repair itWe make it clear multiple times that their is no warranty and that your only protection is to purchase a service contract if you decline purchasing that contract you are on your own!
I beleive that *** and I have resolved this situationI am very appreciative that he took the time to listen to me and help me come up with a resolution to our problemHe is a very caring man and a intelligent business ownerAs much as the Revdex.com helps us resolve issues the best way to resolve them is person to person which is what we did todayThank you *** I feel like I made a new friend today and I value your advice which I took to heartIf anyone is thinking about using X-Mark for advertising I can truly say that the man running it is the last of the *** when it comes to a true business manI would recommend his company to anyone
Best Regards, *** ***
As a Wisconsin car dealer who thought I was getting fair treatment. I was wrong. Every car I purchased had very good pictures and was not the same condition that was advertised. After 3-4 bad cars and a bad engine. I won't be back
Tell us why here...I emailed my credit card information to this company at the agreed upon settlement price. I don't know why they have written a bad review here. I have been sick and at home more than at work so I agree that I have not dealt with a lot of my obligations. They have an email with...
my credit card info and days and amounts to charge it. With this outstanding invoice I am surprised that they never called the best point of contact is a telephone which allows people to resolve matters with a personal interaction not indirect emails. I [redacted] will call this company Wednesday if I do not see a charge on my card and personally clear this matter up.
Business Response /* (1000, 14, 2014/04/16) */
[redacted] purchased a Chevrolet Trailbalzer... we sell all vehicles as is with no warranty... we are not a manufacturer so all vehicles are sold as is...this is stanfard practice in the used car business. We do offer third party service contracts...
which is what [redacted] purchased.. she purchased a powertrain only service contract which covers engine, transmission, all wheel drive system, and axels. We allow our customers to test drive the vehicle of their choice for as long as they would like, take it for an independent inspection, and we offer a wide array of service contracts that offer different levels of protection at different prices. Unfortunatly the Abs system incured failuer long after [redacted] took deleviery of her vehicle and all costs and repairs will be on her. We are very upfront when selling a vehicle and we make sure that people understand that once they take possesion the vehicle is theirs and that they need to fix and maintain it!. The ftc buyers guide that we have every client sign could not be any cleaerer as-is no warranty and on the back side of the form it lists any and all things that could possibly go wrong in the future.
Consumer Response /* (3000, 16, 2014/04/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have not receivd the powertrain warranty. I have tried to get the warranty information and had to call them directly and they said that it wasnt received.
In response to Revdex.com of Northern Illinois, Complaint #11135274
Margaret [redacted], Palatine, Illinois.
I must speak on behalf of my entire staff who was rewarded an A+ grade with the Revdex.com of Northern Illinois. Selling hundreds of satisfied customers, every once in a...
while you come across a nice, pleasant individual who purchased a [redacted] X5 from us and was so happy, she could not thank us enough. After she took delivery of the vehicle, some mechanical issues occurred, which at this stage of our response I will let our Senior Technician describe in detail:After 30+ days of ownership, Margaret brought her car to us because it was leaking break fluid. After spending nearly $1,000 on a new master cylinder and break booster, the vehicle was returned to her. Although our policy is AS-IS, we still reached in our pockets to fix her vehicle. We wished she'd understand that a 12 year-old [redacted] needs service and maintenance. We are NOT a [redacted] Dealership or Service Center that is able to address her vehicle's future needs.
That being said, this past Friday afternoon on February 12th, 2016, she brought the vehicle back to us with two separate options we felt were fair. Keep in mind, she owns this vehicle; the transaction was complete in December of 2015. She has extremely blemished credit, which limited our options, she has no additional money down, which also limited our options, and she did not want a higher payment, which limited a trade option. Due to our store hours coming to an end, I recommend she call Monday, February 15th, 2016, to set up an appointment to address her issues with our service department. I might also add that she canceled three other appointments during the week and gave us no opportunity to address her options until Friday, February 15th, 2016.
To my dismay on Saturday, February 13th, 2016, I received the email regarding Margaret's complaint from your office.
In addition, Margaret purchased a Pre-Owned vehicle with the understanding that the vehicle was to be taken delivery AS-IS AND SHOWN. That being said, we made every attempt to be fair, honest, and compassionate to her needs. As I mentioned in the opening of this response, Chicago Car Guys received an A+ with the Revdex.com.
We wanted to reach out and go over and above our normal AS-IS AND SHOWN service, but our attempt at providing her exceptional service was ignored.
In my four decades of managing automobile dealerships in Northern Illinois, I have never had to reach out to the Revdex.com for guidance. Thousands upon thousands of satisfied customers in 40+ years and never have I had to address this type of situation.
Please advise.
Donald I. [redacted]
General Manager
Chicago Car Guys
Chicago, IL
Recently purchased a car from this place. Car had several problems with it I had noticed prior to purchase. I had received assurances that these issues would be fixed by the dealership after purchase. They also threw in a warranty upon purchase for piece of mind (it's a worthless warranty). They did perform a work around to fix one issue but said it was too expensive for them to fix the other. Horrible customer service. Never would give you information over the phone. Keep giving you the run-around. If you're in the market for a used car, I would recommend going to another other place first. Don't buy a car from them, unless u don't mind wasting money on fixing it!
Complaint: 1[redacted]
I am rejecting this response because:
there reponses are absolutely amazing. Everything is documented and they even said that I dropped off the car in their first response. They should not be allowed to be in business. Can't wait to go to court!
Sincerely,
[redacted]
This business is 100% shady! They are scam artist who make fake paychecks to get their customers approved. They sell cars with many hidden issues and if you complain they dont care they say they have exspensive lawyers so good luck! They should be shut down
We went above and beyond to help you! We ordered your navigation disk for you, installed a starter for you at our cost and charged you nothing for it, and we did agree to fix your check engine light. You are not being an adult when it comes to living up to your obligation. You are an adult...
over the age of 18 that entered a legally binding contract with [redacted] bank that you are responisble for. Because you have taken the car to so many differnet places with conflicting ideas and views we are not going to do anything for you. You then dropped your car off to us and said I don't want it. It doesn't work like that. Be a man and live up to your obligation.
Hello we are going to refund your money my wife just had a baby and I have not been in the office the staff doesn't have authorization to return deposits nor do they have a check book I will be returning this week and will personally handle your refund. Sorry for the...
This business is 100% shady! They are scam artist who make fake paychecks to get their customers approvedThey sell cars with many hidden issues and if you complain they dont care they say they have exspensive lawyers so good luck! They should be shut down
Hello we are going to refund your money my wife just had a baby and I have not been in the office the staff doesn't have authorization to return deposits nor do they have a check book I will be returning this week and will personally handle your refundSorry for the delay micah
Business Response / [redacted] (1000, 14, 2014/04/16) */ [redacted] purchased a Chevrolet Trailbalzerwe sell all vehicles as is with no warrantywe are not a manufacturer so all vehicles are sold as is...this is stanfard practice in the used car businessWe do offer third party service contracts which is what [redacted] purchasedshe purchased a powertrain only service contract which covers engine, transmission, all wheel drive system, and axelsWe allow our customers to test drive the vehicle of their choice for as long as they would like, take it for an independent inspection, and we offer a wide array of service contracts that offer different levels of protection at different pricesUnfortunatly the Abs system incured failuer long after [redacted] took deleviery of her vehicle and all costs and repairs will be on herWe are very upfront when selling a vehicle and we make sure that people understand that once they take possesion the vehicle is theirs and that they need to fix and maintain it!The ftc buyers guide that we have every client sign could not be any cleaerer no warranty and on the back side of the form it lists any and all things that could possibly go wrong in the future Consumer Response / [redacted] (3000, 16, 2014/04/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have not receivd the powertrain warrantyI have tried to get the warranty information and had to call them directly and they said that it wasnt received
In response to Revdex.com of Northern Illinois, Complaint #Margaret [redacted] , Palatine, Illinois I must speak on behalf of my entire staff who was rewarded an A+ grade with the Revdex.com of Northern IllinoisSelling hundreds of satisfied customers, every once in a while you come across a nice, pleasant individual who purchased a [redacted] Xfrom us and was so happy, she could not thank us enoughAfter she took delivery of the vehicle, some mechanical issues occurred, which at this stage of our response I will let our Senior Technician describe in detail:After 30+ days of ownership, Margaret brought her car to us because it was leaking break fluidAfter spending nearly $1,on a new master cylinder and break booster, the vehicle was returned to herAlthough our policy is AS-IS, we still reached in our pockets to fix her vehicleWe wished she'd understand that a year-old [redacted] needs service and maintenanceWe are NOT a [redacted] Dealership or Service Center that is able to address her vehicle's future needs That being said, this past Friday afternoon on February 12th, 2016, she brought the vehicle back to us with two separate options we felt were fairKeep in mind, she owns this vehicle; the transaction was complete in December of She has extremely blemished credit, which limited our options, she has no additional money down, which also limited our options, and she did not want a higher payment, which limited a trade optionDue to our store hours coming to an end, I recommend she call Monday, February 15th, 2016, to set up an appointment to address her issues with our service departmentI might also add that she canceled three other appointments during the week and gave us no opportunity to address her options until Friday, February 15th, To my dismay on Saturday, February 13th, 2016, I received the email regarding Margaret's complaint from your officeIn addition, Margaret purchased a Pre-Owned vehicle with the understanding that the vehicle was to be taken delivery AND SHOWNThat being said, we made every attempt to be fair, honest, and compassionate to her needsAs I mentioned in the opening of this response, Chicago Car Guys received an A+ with the Revdex.com We wanted to reach out and go over and above our AND SHOWN service, but our attempt at providing her exceptional service was ignored In my four decades of managing automobile dealerships in Northern Illinois, I have never had to reach out to the Revdex.com for guidanceThousands upon thousands of satisfied customers in 40+ years and never have I had to address this type of situation Please adviseDonald I [redacted] General Manager Chicago Car Guys Chicago, IL
We went above and beyond to help you! We ordered your navigation disk for you, installed a starter for you at our cost and charged you nothing for it, and we did agree to fix your check engine lightYou are not being an adult when it comes to living up to your obligationYou are an adult over the age of that entered a legally binding contract with [redacted] bank that you are responisble forBecause you have taken the car to so many differnet places with conflicting ideas and views we are not going to do anything for youYou then dropped your car off to us and said I don't want itIt doesn't work like thatBe a man and live up to your obligation
I've purchased quite a few vehicles from these guys and have always had great experiencesI would recommend them to all
*** ***
inpersonally sent your your check out to New Mexico if you do not receive it by Saturday call us at *** and I will refund it to a debit card for youWe are not trying to scam anyone we have been in business since you don't stay in business that long by scamming peopleIf you need to call us ask for *** and tell the sakes staff I promised you a refund and I'll do it promptly for you!
Initial Business Response /* (1000, 5, 2015/02/20) */
People need to be financially responsible with their choices, *** how can you sleep at night taking another loan when you have had multiple repossessionsLet me start with this we are a USED car dealer, new car dealers don't warranty
their vehicles the manufacturer does and they packed the price of the warranty into the cost of the vehicleWe cannot do that, second off you have threatened my staff multiple times and told*** to watch his back, now you are threatening us and telling us to shove your car up our ***This is not how you receive help, when I purchase a vehicle for resale if it brakes on me I repair it, if it brakes on the customer they repair itWe make it clear multiple times that their is no warranty and that your only protection is to purchase a service contract if you decline purchasing that contract you are on your own!
I beleive that *** and I have resolved this situationI am very appreciative that he took the time to listen to me and help me come up with a resolution to our problemHe is a very caring man and a intelligent business ownerAs much as the Revdex.com helps us resolve issues the best way to resolve them is person to person which is what we did todayThank you *** I feel like I made a new friend today and I value your advice which I took to heartIf anyone is thinking about using X-Mark for advertising I can truly say that the man running it is the last of the *** when it comes to a true business manI would recommend his company to anyone
Best Regards, *** ***
As a Wisconsin car dealer who thought I was getting fair treatment. I was wrong. Every car I purchased had very good pictures and was not the same condition that was advertised. After 3-4 bad cars and a bad engine. I won't be back
Tell us why here...I emailed my credit card information to this company at the agreed upon settlement price. I don't know why they have written a bad review here. I have been sick and at home more than at work so I agree that I have not dealt with a lot of my obligations. They have an email with...
my credit card info and days and amounts to charge it. With this outstanding invoice I am surprised that they never called the best point of contact is a telephone which allows people to resolve matters with a personal interaction not indirect emails. I [redacted] will call this company Wednesday if I do not see a charge on my card and personally clear this matter up.
Business Response /* (1000, 14, 2014/04/16) */
[redacted] purchased a Chevrolet Trailbalzer... we sell all vehicles as is with no warranty... we are not a manufacturer so all vehicles are sold as is...this is stanfard practice in the used car business. We do offer third party service contracts...
which is what [redacted] purchased.. she purchased a powertrain only service contract which covers engine, transmission, all wheel drive system, and axels. We allow our customers to test drive the vehicle of their choice for as long as they would like, take it for an independent inspection, and we offer a wide array of service contracts that offer different levels of protection at different prices. Unfortunatly the Abs system incured failuer long after [redacted] took deleviery of her vehicle and all costs and repairs will be on her. We are very upfront when selling a vehicle and we make sure that people understand that once they take possesion the vehicle is theirs and that they need to fix and maintain it!. The ftc buyers guide that we have every client sign could not be any cleaerer as-is no warranty and on the back side of the form it lists any and all things that could possibly go wrong in the future.
Consumer Response /* (3000, 16, 2014/04/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have not receivd the powertrain warranty. I have tried to get the warranty information and had to call them directly and they said that it wasnt received.
In response to Revdex.com of Northern Illinois, Complaint #11135274
Margaret [redacted], Palatine, Illinois.
I must speak on behalf of my entire staff who was rewarded an A+ grade with the Revdex.com of Northern Illinois. Selling hundreds of satisfied customers, every once in a...
while you come across a nice, pleasant individual who purchased a [redacted] X5 from us and was so happy, she could not thank us enough. After she took delivery of the vehicle, some mechanical issues occurred, which at this stage of our response I will let our Senior Technician describe in detail:After 30+ days of ownership, Margaret brought her car to us because it was leaking break fluid. After spending nearly $1,000 on a new master cylinder and break booster, the vehicle was returned to her. Although our policy is AS-IS, we still reached in our pockets to fix her vehicle. We wished she'd understand that a 12 year-old [redacted] needs service and maintenance. We are NOT a [redacted] Dealership or Service Center that is able to address her vehicle's future needs.
That being said, this past Friday afternoon on February 12th, 2016, she brought the vehicle back to us with two separate options we felt were fair. Keep in mind, she owns this vehicle; the transaction was complete in December of 2015. She has extremely blemished credit, which limited our options, she has no additional money down, which also limited our options, and she did not want a higher payment, which limited a trade option. Due to our store hours coming to an end, I recommend she call Monday, February 15th, 2016, to set up an appointment to address her issues with our service department. I might also add that she canceled three other appointments during the week and gave us no opportunity to address her options until Friday, February 15th, 2016.
To my dismay on Saturday, February 13th, 2016, I received the email regarding Margaret's complaint from your office.
In addition, Margaret purchased a Pre-Owned vehicle with the understanding that the vehicle was to be taken delivery AS-IS AND SHOWN. That being said, we made every attempt to be fair, honest, and compassionate to her needs. As I mentioned in the opening of this response, Chicago Car Guys received an A+ with the Revdex.com.
We wanted to reach out and go over and above our normal AS-IS AND SHOWN service, but our attempt at providing her exceptional service was ignored.
In my four decades of managing automobile dealerships in Northern Illinois, I have never had to reach out to the Revdex.com for guidance. Thousands upon thousands of satisfied customers in 40+ years and never have I had to address this type of situation.
Please advise.
Donald I. [redacted]
General Manager
Chicago Car Guys
Chicago, IL
Recently purchased a car from this place. Car had several problems with it I had noticed prior to purchase. I had received assurances that these issues would be fixed by the dealership after purchase. They also threw in a warranty upon purchase for piece of mind (it's a worthless warranty). They did perform a work around to fix one issue but said it was too expensive for them to fix the other. Horrible customer service. Never would give you information over the phone. Keep giving you the run-around. If you're in the market for a used car, I would recommend going to another other place first. Don't buy a car from them, unless u don't mind wasting money on fixing it!
Complaint: 1[redacted]
I am rejecting this response because:
there reponses are absolutely amazing. Everything is documented and they even said that I dropped off the car in their first response. They should not be allowed to be in business. Can't wait to go to court!
Sincerely,
[redacted]
This business is 100% shady! They are scam artist who make fake paychecks to get their customers approved. They sell cars with many hidden issues and if you complain they dont care they say they have exspensive lawyers so good luck! They should be shut down
We went above and beyond to help you! We ordered your navigation disk for you, installed a starter for you at our cost and charged you nothing for it, and we did agree to fix your check engine light. You are not being an adult when it comes to living up to your obligation. You are an adult...
over the age of 18 that entered a legally binding contract with [redacted] bank that you are responisble for. Because you have taken the car to so many differnet places with conflicting ideas and views we are not going to do anything for you. You then dropped your car off to us and said I don't want it. It doesn't work like that. Be a man and live up to your obligation.
Hello we are going to refund your money my wife just had a baby and I have not been in the office the staff doesn't have authorization to return deposits nor do they have a check book I will be returning this week and will personally handle your refund. Sorry for the...
delay
micah