Dear [redacted]:In regards to the complaint received from [redacted], please know that an e-mail response was sent 3/**/16 to [redacted] from the Corporate Office. In our response we let [redacted] know that we were sorry to hear about the difficulty she experienced with...
her online orders: [redacted] and [redacted]. We did let her know that we do have processes in place for lost packages, which our associates were following, We also let her know that her overall concerns would be shared with our Online Management Team for internal review and future consideration.We did let her know that credits in the amount of -$128.06, -$128.61, and -$149.96 were processed on March **, 2016 to the [redacted] used for her purchases. We also advised her to contact us if she wanted to place a new order for her items, where she would receive complimentary Next Day Business shipping while honoring the original promotions/pricing of her initial orders.Sincerely, Sara H[redacted]Assistant ManagerCorporate Client ContactANN INC.
Dear [redacted]:In regards to the complaint received from [redacted], please know that an e-mail response was sent 3/**/16 to [redacted] from the Corporate Office. In our response we let [redacted] know that we were sorry to hear about the difficulty she experienced with...
her online orders: [redacted] and [redacted]. We did let her know that we do have processes in place for lost packages, which our associates were following, We also let her know that her overall concerns would be shared with our Online Management Team for internal review and future consideration.We did let her know that credits in the amount of -$128.06, -$128.61, and -$149.96 were processed on March **, 2016 to the [redacted] used for her purchases. We also advised her to contact us if she wanted to place a new order for her items, where she would receive complimentary Next Day Business shipping while honoring the original promotions/pricing of her initial orders.Sincerely, Sara H[redacted]Assistant ManagerCorporate Client ContactANN INC.