I went to their other location off of 9th st about a month agoI will NEVER be back there againI had them dry clean a pair of dress pants for meThe pants came back burned so they took it back; when I came back the Owner said they didn't do itThe owner was at the Blacksburg location at the timeThe associate checked it before he took it the first time and they didnt do it then they wouldve never took it back but instead wouldve told me it wasnt their fault thenThey didnt fix the problem but instead when I spoke with the owner he had a "I dont care" attitudeAfter going back and forth with him; he offered a refund of $I told him to keep his two dollars I wouldnt recommend anyone there because if they damage your clothes then your stuck with ruined clothes and $
I had taken my dry cleaning here for more than yearsRecently, I received two blouses back that were in worse shape than when I took them in I was told it was my fault because they were wetI disputed that as I had taken them from my house to the car to the cleaners
I was going to get the one blouse anyway, and I was told I could not separate them and pay for one, and not the other I had to either send both back or pay for them as is I complained at that timeThe girl at the counter called the Roanoke Office They said I would have to speak to the owner I called him the the next day
He again told me it was my fault I again disagreed And my question is why did they not call me - they have my number on file Why could I not pay for one? Why would they not offer to rectify it? For a measly $they have lost my business forever And he was rude to me My manner was professional, and I said I would take it to the Revdex.com, and he was fine with me doing so Earlier one of his employees expressed doubt I would get any satisfaction Sounds to me like a pattern if that is an employee's attitude
I went to their other location off of 9th st about a month ago. I will NEVER be back there again. I had them dry clean a pair of dress pants for me. The pants came back burned so they took it back; when I came back the Owner said they didn't do it. The owner was at the Blacksburg location at the time. The associate checked it before he took it the first time and they didnt do it then they wouldve never took it back but instead wouldve told me it wasnt their fault then. They didnt fix the problem but instead when I spoke with the owner he had a "I dont care" attitude. After going back and forth with him; he offered a refund of $2. I told him to keep his two dollars . I wouldnt recommend anyone there because if they damage your clothes then your stuck with ruined clothes and $2.
I went to their other location off of 9th st about a month agoI will NEVER be back there againI had them dry clean a pair of dress pants for meThe pants came back burned so they took it back; when I came back the Owner said they didn't do itThe owner was at the Blacksburg location at the timeThe associate checked it before he took it the first time and they didnt do it then they wouldve never took it back but instead wouldve told me it wasnt their fault thenThey didnt fix the problem but instead when I spoke with the owner he had a "I dont care" attitudeAfter going back and forth with him; he offered a refund of $I told him to keep his two dollars I wouldnt recommend anyone there because if they damage your clothes then your stuck with ruined clothes and $
I had taken my dry cleaning here for more than yearsRecently, I received two blouses back that were in worse shape than when I took them in I was told it was my fault because they were wetI disputed that as I had taken them from my house to the car to the cleaners
I was going to get the one blouse anyway, and I was told I could not separate them and pay for one, and not the other I had to either send both back or pay for them as is I complained at that timeThe girl at the counter called the Roanoke Office They said I would have to speak to the owner I called him the the next day
He again told me it was my fault I again disagreed And my question is why did they not call me - they have my number on file Why could I not pay for one? Why would they not offer to rectify it? For a measly $they have lost my business forever And he was rude to me My manner was professional, and I said I would take it to the Revdex.com, and he was fine with me doing so Earlier one of his employees expressed doubt I would get any satisfaction Sounds to me like a pattern if that is an employee's attitude
I went to their other location off of 9th st about a month ago. I will NEVER be back there again. I had them dry clean a pair of dress pants for me. The pants came back burned so they took it back; when I came back the Owner said they didn't do it. The owner was at the Blacksburg location at the time. The associate checked it before he took it the first time and they didnt do it then they wouldve never took it back but instead wouldve told me it wasnt their fault then. They didnt fix the problem but instead when I spoke with the owner he had a "I dont care" attitude. After going back and forth with him; he offered a refund of $2. I told him to keep his two dollars . I wouldnt recommend anyone there because if they damage your clothes then your stuck with ruined clothes and $2.