The Children's Law Center, LLLC

We are writing in response to your letter dated October 19, regarding a consumer complaint against our offices lodged by our former client *** ***We take all complaints seriously and it is our practice to respond immediately However, your letter of complaint was sent to
our former business address and we never received a copy of the letter until Friday, November 11, Additionally, we did not receive any email correspondence from the Revdex.com.Most significantly, we are extremely concerned about your office's lack of due diligence in handling this matter Your office sent the complaint to our old address Upon review of your site, we discovered that our contact information is outdated We moved offices in July 2015.Our new address is registered with the DCCA, which a quick online search would have easily revealed Also our phone number has remained unchanged for years A simple follow up call to our offices could have avoided this problem Your office has given our office a grade of C+ based on the fact that we did not respond to Mr***' complaint The Revdex.com's actions are incredibly reckless, negligent, and unfair As you know many potential clients search for law firms online A C+ rating from the Revdex.com can be very detrimental to our business We demand that you immediately remove the complaint and C+ rating from your website.In any event, the following is our response: The Children's Law Center ("CLC") was appointed Custody Evaluator in Mr***' divorce case in early There were many sensitive issues in this case, most of which are confidential Unfortunately we cannot disclose the background information that would be very helpful to the Revdex.com in evaluating Mr***' complaint against the CLC However, if the Revdex.com will be downgrading our rating based on this complaint, then your office should have access to all of the facts of this case.According to the complaint, Mr*** alleges that our office distributed protected health information and his psychological evaluation to a third party without Mr***' consent First, CLC did no such thingSecond, Mr***' complaint did not disclose the identity of the alleged third party that CLC issued his confidential psychological information to, making it impossible for us to respond appropriately. It is important that you know that it is our practice to be overly cautious about distributing psychological evaluations and/or information to opposing and third partiesOnce the psychological evaluations were completed, CLC distributed copies of each parent' s psychological evaluations to their respective attorneysAs is our practice, CLC refused to give Father's attorney copies of Mother's psychological evaluation and refused to give Mother's attorney copies of Father' s psychological evaluation without a court orderAs such, Mrs.***' attorney had to file a Motion to Compel the release of Mr***' psychological evaluation.Attached to this letter is a copy of the minutes regarding Mrs.***' motion to compel, which was necessitated by the fact that CLC (as CE's}refused to distribute Mr***' psychological evaluation to Mrs***At the hearing on the motion, the parties stipulated to CLC providing the other parent' s counsel with a copy of the evaluationThe court signed the stipulationIt was only then that our office distributed the psychological evaluations.Additionally, Mr*** alleges that he paid $2,and has asked for a full refundMr*** did not pay $2,CLC's total fees were $5,plus taxMr*** was only responsible for paying 20% of our fees, totaling approximately $1,This is just one example of Mr***' inaccurate reporting of the facts.I have not been involved in this matter for at least a yearI have learned that there was a trial in this matter and that Mr*** did not do very wellThe court made certain findings about his credibility, which is extremely relevant to the veracity of his complaint against our officeThe court issued its decision on September 20, and Mr*** filed his complaint against us on September 25, In his complaint he has asked for a full refund of $2,500.00, which is more than twice the amount he paid to our officesAccording to the court's website (hoohiki.com} Mr***' attorney has filed a motion to withdraw and forjudgment for attorneys fees and costs.I have spoken to Mrs*** and her two attorneys about Mr***' specious complaint against our officeAll three of them have stated that they are willing to talk to your office about the relevant facts regarding Mr***' complaint.Please call our offices at *** as soon as possible so that we may resolve this matterNote that our current address is *** *** *** *** *** *** ***My email is and has alwavs been *** ***Your letter, dated October 19, 2016, stated that Revdex.com sent us two emailsI have searched through my inbox, spam, and junk folders for correspondence from your office, and have found nothing from your office