The Children's Place Outlet #1639

Good afternoon,
This is in response to Complaint ID
*** from The Children’s Place customer:
*** * ***
Response:
We are sorry for the disappointment Ms*** has experiencedThis case was escalated to our Loss Prevention team, who confirmed by viewing footage from two different angles that the cashier inserted all of the merchandise including the Elsa and Minnie Mouse purse in the shopping bag and handed it to the customerMs*** is seen leaving the building with the shopping bagWe will be happy to mail a courtesy $off coupon that can be used on a future in-store purchaseHowever, we are unable to replace the items as they were given to Ms*** at the time of her visitWe sincerely apologize for the inconvenience this has caused
Thank you,
EM***
Customer Care Coordinator
The Children's Place

I do not accept their resolutionThe clerk did not put the Elsa and Minnie purses in my bagThey are making excuses so that they won't have to refund my money or send the merchandise to meI did not walk out of their store with those purses. They can keep their $coupon as that is less than what the two purses cost. I I will ever shop in as you Children's Place store again and will encourage everyone I know not to shop there either. I am am an honest personThere is no reason for me to not tell the truth and the truth is the clerk did not out those purses in my bag. Sincerely*** ** ***

Good afternoon, This is in response to Complaint ID *** from The Children’s Place customer: *** * *** Response: We are sorry for the disappointment Ms*** has experiencedThis case was escalated to our Loss Prevention team, who confirmed by viewing
footage from two different angles that the cashier inserted all of the merchandise including the Elsa and Minnie Mouse purse in the shopping bag and handed it to the customerMs*** is seen leaving the building with the shopping bagWe will be happy to mail a courtesy $off coupon that can be used on a future in-store purchaseHowever, we are unable to replace the items as they were given to Ms*** at the time of her visitWe sincerely apologize for the inconvenience this has caused. Thank you, EM***Customer Care CoordinatorThe Children's Place