Our return policy allows for exchanges to be made for the same item in a different size when a receipt is not presentMs [redacted] visited the store without the original purchase receiptMs [redacted] wanted a different style item (regular size jeans instead of slim size jeans), which is the reason the exchange could not processed We have emailed Ms [redacted] a UPS pre-paid label that can be used to return the jeans to our warehouse at no cost to Ms***We will grant a full refund as a courtesy although she is past the day timeframe we allow for full refundsWe have asked that the items be returned within days to ensure we can refund her credit card Our warehouse does not perform exchanges for online ordersHowever, a new online order can be placed with the desired size and styleWe have offered Ms [redacted] a 40% off webcode plus a free shipping code that can be used on her next online orderWe appreciate the opportunity to address Ms***’s concerns and look forward to serving her again in the near future Below please find a link for our return policy, which can be found on our website: www.childrensplace.com: http://www.childrensplace.com/webapp/wcs/stores/servlet/en/usstore/content/help-...⇄
It appears this complaint may have been submitted before the issue was resolved for [redacted] We spoke with [redacted] the afternoon of August 11, and explained a new online order can now be placed as our Loss Prevention team verified her informationWe asked that the same email address be used for all future online ordersWe also replaced her 25% off coupon code with a 40% off code for the inconvenience this has causedThank you
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory as to me individually but does not show any change in a policy that is inherently bad for consumers and misleading in the impact of its advertising
A refund in the amount of $was issued to Ms [redacted] account on January 6, A credit can usually take 3-business days to post to the account depending on the financial institutionWe have added points to Ms [redacted] rewards account, which makes her eligible to redeem a $off discount for a future online or in-store purchase with The Children's PlaceWe appreciate the opportunity to address Ms [redacted] concerns and sincerely apologize for the inconvenience this has caused
Only our basic style was on sale, as the sign indicatedWe apologize for the inconvenience this has causedIn addition to the reward points added to the account, we have mailed a $off coupon that can be redeemed on a future in-store purchaseWe appreciate the opportunity to address your concern, and we are sorry for any confusion this has caused
The original order was shipped on November 30, However, the order appears to have been lost in transitWe opened a claim with UPS so they can investigate the whereabouts of that shipmentWe have re-shipped a new order to Ms*** via overnight serviceHowever, only items were available to ship as the items in her order are no longer in stockWe will refund Ms [redacted] for the order in full and have offered a percentage off webcode, in addition to a courtesy gift card for the inconvenience this has causedWe are very sorry for the disappointment Ms [redacted] has experiencedPlease let us know if we can be of further assistance
The Children's Place has several style jeans, such as: skinny jeans, bootcut jeans, straight jeans, utility jeans, basic jeans, etcThe jeans that are currently on sale in-stores for $with the 20% off discount are our basic style jeansWe have attached a screen-shot with different style jeans for your referenceIf a pair was selected that is not our basic style jeans, the price would not ring up at $ As [redacted] mentioned, our promotional email did indicate all “basic denim” was included in this offer We sincerely apologize for any confusion or inconvenience this may have caused [redacted] We have added points to [redacted] account, which makes her eligible for a $rewards certificateThis certificate can be redeemed on a future in-store or online purchaseWe hope [redacted] gives us the opportunity to earn her trust and loyalty againThank you for shopping at The Children's Place
Complaint: [redacted] I am rejecting this response because: Their claim that my order was shipped and simply lost in transit is clearly not true It was indeed processed with tracking ID [redacted] via [redacted] I called [redacted] in December when I hadn't received my package and spoke with them directly They confirmed that the order was created but a package never entered their system (no intake scan) You are certainly welcome to call [redacted] yourselves to verify that this is true The Children's Place customer service representative I spoke with initially did not dispute that the package was never sent I was told that the stock likely ran out before my order was processed and therefore the shipment was not sent They were unable to provide a reason why that did not automatically trigger a refund.Regarding the gift card, while I appreciate the offer, I had specifically requested a cash refund instead of a replacement gift card as I have no intention of making further purchases with such an unreliable retailer When I spoke with the Children's Place customer service I was offered either a cheque (that would take days) or a gift card (that could be issued immediately) I opted for the cheque I contacted the Revdex.com only after the cheque I was promised also failed to materialize and the customer service agent that promised to contact me to ensure things had been processed failed to do so Regards, [redacted]
I am rejecting this response because: Children's Place has provided a bad faith response in the guise of a "policy." I attempted to return brand new CP clothes with the original tags They refused to accept them Their "policy" is nothing more than an unnecessary hurdle for recipients of gifts who may want or need to return them They require jumping through a dozen hoops to no benefit of anyone I'm not going to reach out to the person who gave my son a gift to see if he can figure out when he bought the gift when CP can scan the tags and get the current price of the item for a return They say they mailed a coupon I'm not sure why they would stick it in the mail rather than email, but if it's a real coupon for $off without limitations, not marketing junk of $off when you spend $50, then I'll consider changing my response as to this specific instance Either way, their policy is reprehensible and bad for consumers
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meRegards, [redacted]
We are very sorry for the disappointment [redacted] has experiencedA credit ($3.56) will be issued to her [redacted] account for the missing itemWe have added points to the rewards account so that [redacted] can redeem a $off certificate for a future purchaseWe appreciate the opportunity to address [redacted] concerns, and sincerely apologize for the inconvenience this has caused
We are sorry for the disappointment [redacted] has experiencedThe $gift card was mailed via [redacted] and is scheduled for delivery today, March 5, We have also included a $off coupon that can be redeemed on a future in-store purchaseWe sincerely apologize for the inconvenience this has caused and hope [redacted] gives us another chance to earn her trust and loyalty
We are very sorry for the disappointment Ms [redacted] has experiencedA refund was issued on February 11, to the original form of payment for the order totalThe credit should post to the account within 3-business days, depending on the financial institutionWe have added points to the customer’s rewards account; a $rewards certificate can be redeemed on a future purchaseWe hope Ms [redacted] gives us an opportunity to earn her trust and loyalty againWe sincerely apologize for the inconvenience this has caused
Our return policy allows for exchanges to be made for the same item in a different size when a receipt is not presentMs [redacted] visited the store without the original purchase receiptMs [redacted] wanted a different style item (regular size jeans instead of slim size jeans), which is the reason the exchange could not processed We have emailed Ms [redacted] a UPS pre-paid label that can be used to return the jeans to our warehouse at no cost to Ms***We will grant a full refund as a courtesy although she is past the day timeframe we allow for full refundsWe have asked that the items be returned within days to ensure we can refund her credit card Our warehouse does not perform exchanges for online ordersHowever, a new online order can be placed with the desired size and styleWe have offered Ms [redacted] a 40% off webcode plus a free shipping code that can be used on her next online orderWe appreciate the opportunity to address Ms***’s concerns and look forward to serving her again in the near future Below please find a link for our return policy, which can be found on our website: www.childrensplace.com: http://www.childrensplace.com/webapp/wcs/stores/servlet/en/usstore/content/help-...⇄
It appears this complaint may have been submitted before the issue was resolved for [redacted] We spoke with [redacted] the afternoon of August 11, and explained a new online order can now be placed as our Loss Prevention team verified her informationWe asked that the same email address be used for all future online ordersWe also replaced her 25% off coupon code with a 40% off code for the inconvenience this has causedThank you
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory as to me individually but does not show any change in a policy that is inherently bad for consumers and misleading in the impact of its advertising
A refund in the amount of $was issued to Ms [redacted] account on January 6, A credit can usually take 3-business days to post to the account depending on the financial institutionWe have added points to Ms [redacted] rewards account, which makes her eligible to redeem a $off discount for a future online or in-store purchase with The Children's PlaceWe appreciate the opportunity to address Ms [redacted] concerns and sincerely apologize for the inconvenience this has caused
Only our basic style was on sale, as the sign indicatedWe apologize for the inconvenience this has causedIn addition to the reward points added to the account, we have mailed a $off coupon that can be redeemed on a future in-store purchaseWe appreciate the opportunity to address your concern, and we are sorry for any confusion this has caused
The original order was shipped on November 30, However, the order appears to have been lost in transitWe opened a claim with UPS so they can investigate the whereabouts of that shipmentWe have re-shipped a new order to Ms*** via overnight serviceHowever, only items were available to ship as the items in her order are no longer in stockWe will refund Ms [redacted] for the order in full and have offered a percentage off webcode, in addition to a courtesy gift card for the inconvenience this has causedWe are very sorry for the disappointment Ms [redacted] has experiencedPlease let us know if we can be of further assistance
The Children's Place has several style jeans, such as: skinny jeans, bootcut jeans, straight jeans, utility jeans, basic jeans, etcThe jeans that are currently on sale in-stores for $with the 20% off discount are our basic style jeansWe have attached a screen-shot with different style jeans for your referenceIf a pair was selected that is not our basic style jeans, the price would not ring up at $ As [redacted] mentioned, our promotional email did indicate all “basic denim” was included in this offer We sincerely apologize for any confusion or inconvenience this may have caused [redacted] We have added points to [redacted] account, which makes her eligible for a $rewards certificateThis certificate can be redeemed on a future in-store or online purchaseWe hope [redacted] gives us the opportunity to earn her trust and loyalty againThank you for shopping at The Children's Place
Complaint: [redacted] I am rejecting this response because: Their claim that my order was shipped and simply lost in transit is clearly not true It was indeed processed with tracking ID [redacted] via [redacted] I called [redacted] in December when I hadn't received my package and spoke with them directly They confirmed that the order was created but a package never entered their system (no intake scan) You are certainly welcome to call [redacted] yourselves to verify that this is true The Children's Place customer service representative I spoke with initially did not dispute that the package was never sent I was told that the stock likely ran out before my order was processed and therefore the shipment was not sent They were unable to provide a reason why that did not automatically trigger a refund.Regarding the gift card, while I appreciate the offer, I had specifically requested a cash refund instead of a replacement gift card as I have no intention of making further purchases with such an unreliable retailer When I spoke with the Children's Place customer service I was offered either a cheque (that would take days) or a gift card (that could be issued immediately) I opted for the cheque I contacted the Revdex.com only after the cheque I was promised also failed to materialize and the customer service agent that promised to contact me to ensure things had been processed failed to do so Regards, [redacted]
I am rejecting this response because: Children's Place has provided a bad faith response in the guise of a "policy." I attempted to return brand new CP clothes with the original tags They refused to accept them Their "policy" is nothing more than an unnecessary hurdle for recipients of gifts who may want or need to return them They require jumping through a dozen hoops to no benefit of anyone I'm not going to reach out to the person who gave my son a gift to see if he can figure out when he bought the gift when CP can scan the tags and get the current price of the item for a return They say they mailed a coupon I'm not sure why they would stick it in the mail rather than email, but if it's a real coupon for $off without limitations, not marketing junk of $off when you spend $50, then I'll consider changing my response as to this specific instance Either way, their policy is reprehensible and bad for consumers
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meRegards, [redacted]
We are very sorry for the disappointment [redacted] has experiencedA credit ($3.56) will be issued to her [redacted] account for the missing itemWe have added points to the rewards account so that [redacted] can redeem a $off certificate for a future purchaseWe appreciate the opportunity to address [redacted] concerns, and sincerely apologize for the inconvenience this has caused
We are sorry for the disappointment [redacted] has experiencedThe $gift card was mailed via [redacted] and is scheduled for delivery today, March 5, We have also included a $off coupon that can be redeemed on a future in-store purchaseWe sincerely apologize for the inconvenience this has caused and hope [redacted] gives us another chance to earn her trust and loyalty
We are very sorry for the disappointment Ms [redacted] has experiencedA refund was issued on February 11, to the original form of payment for the order totalThe credit should post to the account within 3-business days, depending on the financial institutionWe have added points to the customer’s rewards account; a $rewards certificate can be redeemed on a future purchaseWe hope Ms [redacted] gives us an opportunity to earn her trust and loyalty againWe sincerely apologize for the inconvenience this has caused