The Children's Place

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me You did eventually issue a refund but you realize that if you would've just responded to my emails to my inquiries in a timely manner we could've avoided all of this instead you chose to ignore me hoping that I would go away but I am glad that you've issued the refund Regards, [redacted]

Good morning, Below please find the response for [redacted] ; this complaint was filed by the customer: [redacted] We are sorry for the disappointment you experiencedOur return policy can be found on the back of the purchase receipt, as well as, online at www.childrensplace.comOur records indicate the District Store Manager spoke with Ms [redacted] and explained we cannot override our return policyHowever, as a courtesy a $gift card was offered and mailed to Ms [redacted] on May 25, We appreciate the opportunity to address your concern, and apologize for the inconvenience this has causedThank you for shopping at The Children’s Place Thank you, [redacted] Customer Care Coordinator

August 16, 2017*** *** ***
***, NJ ***PHONE ###-###-####BY EMAlL AND U.SMAIL***
*** *** ***
*** ** ***
*** *** *** *** *** ***Dear *** ***:The Children's Place writes in response to the complaint made by *** *** on or
aboutJuly 24, In his complaint, *** *** alleges that he placed an order on July 22, 2017,received the order but some of the clothing seemed wet/dampHe also alleges that hecontacted the Customer Service department but did not receive a response.The Children's Place acknowledges that *** *** placed an order on July 22, and themerchandise was shipped via ***After *** *** contacted The Children's Place, TheChildren's Place filed a damaged claim with *** on August 2, so *** can investigate whythe items in the shipment were wet/dampThe investigation was completed on August 3, 2017and *** approved the claimA credit was issued for the order total to *** *** creditcard on August 3, and The Children's Place notified *** *** via email (attachedemail).We value *** *** as a loyal customer and we hope the above resolves the matterIf youhave any questions or wish to discuss further, please do not hesitate to contact me.Sincerely,Ellen C**Vice President, Assistant General CounselEnclosure

Good morning, Below please find the response for *** *** ***; this complaint was filed by the customer: *** *** We are sorry for the disappointment you experiencedOur return policy can be found on the back of the purchase receipt, as well as, online at www.childrensplace.comOur records indicate the District Store Manager spoke with Ms*** and explained we cannot override our return policyHowever, as a courtesy a $gift card was offered and mailed to Ms*** on May 25, We appreciate the opportunity to address your concern, and apologize for the inconvenience this has causedThank you for shopping at The Children’s Place Thank you, *** *** Customer Care Coordinator

The store the customer went to was the Meadows location meadows Circle Lake Saint Louis, MO We do not have a *** or *** at our locationThe regular retail and outlet stores are differentThe outlet stores can not return regular store purchases

Revdex.com:
At this time, I have not been contacted by The Children's Place regarding complaint ID ***
Sincerely,
** ***

Our goal is to provide exceptional service and if we fell short of that goal, we sincerely apologizeYour feedback has been forwarded to the District Store Manager and we will take the appropriate action regarding your recent visit to our Belden Village Mall locationThe Children’s Place values
the relationships we have with our customers and hope you will give us another chance to earn your trust and loyaltyThank you for shopping at The Children’s Place.Thank you,*** ***Customer Care CoordinatorThe Children's Place***
*** *** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me You did eventually issue a refund but you realize that if you would've just responded to my emails to my inquiries in a timely manner we could've avoided all of this instead you chose to ignore me hoping that I would go away but I am glad that you've issued the refund
Regards,
*** ***

I have not been contacted by them, as they are claiming, other than their original letterHowever, the Credit Report entry shows "Inquiry" so they have fixed itThanks for your help

On July 24th I made a large online order for uniforms for my childrenA week before school started I washed some of the the uniform chinos and discovered that they no longer fit of my childrenI called customer service to work out an exchangeI was on hold for min and upon answering my call I was put on hold for another minutes and then hung up onWhen I called back the automated voicemail informed me that the service line was closedI called back the next day and this time I was on hold for minutesI spoke with a "Supervisor" named *** who indicated that there was nothing that could be done about the washed clothes (even with the tags and receipt)The only option was to ship all the items back for a review of any defects (there was no defects) and then they would refund me the money and I could then reorder everythingThis process would take to weeks, which was not helpful for kids that need uniforms on MondayOr I could return the unwashed items and buy them again in the store for twice the price! I have ordered uniforms many times from Old Navy, and when I need to exchange something, all I needed was the receiptWashed or notI never had to pay more to exchange somethingeverThat is an awful policy! It is designed to get more money for the same productIt is shamefulGetting school clothes is not supposed to be a nightmare, but they are less concerned with the hassle they cause for their customerswhich is why I will never again be one!

Meadows Circle Dr, Lake Saint Louis, MO