The Childrens Academy

Here are the most important bullet points regarding the merchants complaintIt will be important to get an answer from him about them.1) First of all, J&E Business Consulting LLC has never taken any money out of the merchants account, all those debits that he mentioned should be from *** [redacted] this is a Third party company located in NYC.Back in September 2015, the merchant signed a Leasing Agreement with [redacted] ***, that according to NY state Law is Non Cancelable.The leasing agreement was for a full POS system for his restaurant plus Online Marketing solutions (New website Design and Social media management [redacted] / (Website completed and Live since October 2015, merchant still using it).2) The merchant stated that nobody from our company contacted him until the end of November and that he tried to call our office many times but nobody answer; a) We have several records starting the last week of September of 2015, that can be provided to you at any time regarding the fluent level of communication and personal meetings that we had with the owner in order to Program the menu inside of the POS systemFor example, we have many text messages from the owner like this one received in October 13/201510/13/7:18pmHi paul, this is [redacted] from [redacted] restaurantI took a few pictures of the extra desserts and price for you (pictures has been attached)3)The merchant stated that we never showed up until the end of November, when he didn't want the system anymore.a) Not only that we had several records of conversations and personal meetings with the owner before November, we also install the main POS terminal at the restaurant with the menu already programmed into the system for about daysThis is an standard procedure in order to have the merchant and his employees to play with the system, review the menu, and tell us if they need any other changes or updates before final Installation.b) After all the changes were completed and updated in the system and the merchant gave us the OK, We set up an installation date for 11/18/Unfortunately when we showed up that day, he did not have the Cat-wire ready for the Network, something that he was fully aware that needed to be done on his end, in order for us to install the POS computers and kitchen printers.That day was the first time the merchant mentioned to our installer that he feels like maybe will be better not to install the equipment because his employees are not computer friendly and he will need to be helping them all the time until they learn 100% how to use the system, he also mentioned that he did not have the time to do that Of course we responded to him that the agreement can not be canceled and that everything was ready in our end including the website.The merchant was clearly avoiding talking us, including to our National Sales Director, Kevin [redacted] who called him several times in order to help the clientWe tried to contact him by email, by phone but every time that some one was able to talk to him in order to take care of this situation, he refused to work with us at all.J&E Business Consulting is a company with a Clean record, we have done everything in our power to help the client, but some times you can not help some one who doesn't want to helped.Best Regards Paul [redacted] CEO J&E Business Consulting LLC [redacted]

Please see attachment for Leasing agreement and Merchant services agreement.The client was approached by our sales agent and Sales manager back in February 2017, they explained the program to her in detail, and she accepted to proceed signing both agreements.The leasing program offered was for $150...

per month plus Taxes and $4.95 service fee, The program included;A preferred Rate in CC processing, Equipment, and additional services as a Custom New Website and weekly Social media management (4 post per week in Facebook and twitter).Our company delivered absolutely everything described above, we built a brand new website for her Not a template [redacted]), we managed her Facebook & twitter account with excellent results, designing and posting for her on weekly basis.The merchant called in October last year saying that she wanted to cancel because she thought that her credit card processing fees were going to be included in the $168 per month, we explained to her that her statement was not accurate and also Not Possible because credit card processing fees varies depending in how much money you process, increasing or decreasing every mont, they can not be included in a fix amount by any anymeans. We also explained to her that her program offered her a better and lower rate, unfortunately she didn't want to listen.The client needs to understand that we already invested a lot of men hours (Labor), building that Custom website for her and managing her social media, unfortunately the client can not just call and cancel like that, she has to honor the 48 months agreement.We are open to a friendly dialog with the client in order to help her in any possible way, making sure she continues receiving our services. RegardsDan

Here are the most important bullet points regarding the merchants complaint. It will be important to get an answer from him about them.1) First of all, J&E Business Consulting LLC has never taken any money out of the merchants account, all those debits that he mentioned should be from [redacted]...

[redacted] this is a Third party company located in NYC.Back in September 2015, the merchant signed a Leasing Agreement with [redacted], that according to NY state Law is Non Cancelable.The leasing agreement was for a full POS system for his restaurant plus Online Marketing solutions  (New website Design and Social media management[redacted]/  (Website completed and Live since October 2015, merchant still using it).2) The merchant stated that nobody from our company contacted him until the end of November and that he tried to call our office many times but nobody answer;  a) We have several records starting the last week of September of 2015, that can be provided to you at any time regarding the fluent level of communication and personal meetings that we had with the owner in order to Program the menu inside of the POS system. For example,  we have many text messages from the owner like this one received in October 13/201510/13/15 7:18pmHi paul, this is [redacted] from [redacted] restaurant. I took a few pictures of the extra desserts and price for you.  (pictures has been attached)3)The merchant stated that we never showed up until the end of November, when he didn't want the system anymore.a) Not only that we had several records of conversations and personal meetings with the owner before November, we also install the main POS terminal at the restaurant with the menu already programmed into the system for about 10 days. This is an standard procedure in order to have the merchant and his employees to play with the system, review the menu, and tell us if they need any other changes or updates before final Installation.b) After all the changes were completed and updated in the system and the merchant gave us the OK, We set up an installation date for 11/18/2015. Unfortunately when we showed up that day, he did not have the Cat-5 wire ready for the Network, something that he was fully aware that needed to be done on his end, in order for us to install the POS computers and kitchen printers.That day was the first time the merchant mentioned to our installer that he feels like maybe will be better not to install the equipment because his employees are not computer friendly and he will need to be helping them all the time until they learn 100% how to use the system, he also mentioned that he did not have the time to do that.  Of course we responded to him that the agreement can not be canceled and that everything was ready in our end including the website.The merchant was clearly avoiding talking us, including to our National Sales Director, Kevin [redacted] who called him several times in order to help the client. We tried to contact him by email, by phone but every time that some one was able to talk to him in order to take care of this situation, he refused to work with us at all.J&E Business Consulting is a company with a Clean record, we have done everything in our power to help the client, but some times you can not help some one who doesn't want to helped.Best Regards Paul [redacted]CEO J&E Business Consulting LLC. [redacted]