The Children's Place Retail Stores, Inc.

Review: I placed an order online. A day later they cancelled the order. I called to asked why and they refused to provide me with an answer after placing an order I received thje following Hello [redacted] This email is to notify you that your childrensplace.com order has been cancelled. The most common reasons for the cancellation are listed below: -It was cancelled per your request -Your order did not meet our order processing criteria -There were insufficient funds -The items were no longer available Your credit card will not be charged since the order was not processed. What looks like a "charge" to your credit card (if checking your statement online or by phone) is called a pending authorization hold. Your bank places this hold on your account to verify the transaction and may hold the funds for a specified amount of time. The hold will come off your statement in accordance with your bank's policies. We suggest contacting your bank if you have questions regarding the hold. Once an order has been cancelled, we are unable to reinstate it. We suggest verifying the information and placing a new order online. Please save a copy of this email for your records. If we can be of further assistance, please contact us at ###-###-#### from the U.S. or Puerto Rico, or ###-###-#### I was told by customer service that there was nothing that they could do and I could try again or go to the store. (going to the store was not an option as many of the items were internet only) I am trying again and now many items are sold outDesired Settlement: I want childrens place to honor my original order

Business

Response:

When an online order is placed, it is verified by our Loss Prevention Team, who ensures the order meets all of our criteria for order placement. If an order does not meet one or more of our rules for online processing, the order is cancelled. This is the case with [redacted] order. For security purposes, we cannot disclose our rules or guidelines as these are set in place to prevent online fraud and identity theft. Our systems are not equipped to reinstate cancelled orders, which prevent us from processing the original order. We have contacted Mr.[redacted] to apologize for the inconvenience this has caused, and recommended when placing a future online order to ensure that the billing information used for the order matches exactly what the financial institution has on file, including name, address, phone number, and email address if available. We have provided him a courtesy 40% off webcode that can be used on a future online order and is valid until 05/23/2015.

Review: On January 19, 2015, I made a purchase of five shirts from The Children's Place at their online store. On January 20 the items shipped and I received a tracking number from [redacted] ([redacted]). On January 29, the package was damaged by [redacted] The damaged merchandise was discarded and the balance was delivered. On January 30, I received four of the five shirts I ordered. I called The Children's Place's online customer service that day and was told the missing shirt would be shipped out. If it was out of stock, I would be refunded $3.36. I was also told I would receive an email stating this information. After a week of no contact, I called TCP again. They said they would ship the shirt but their warehouse was backed up and might take a little longer to get out. I was once again told I would get an email stating this information. It is now February 24 and have had no contact from TCP. I'm tired of calling and wasting my time. I either need to be refunded for my purchase or need to be shipped the product I ordered and paid for over a month ago. I realize $3.36 isn't very much money, but it's about the principle of paying for something I did not receive and that doesn't sit well with me. Had TCP kept good communication with me, I wouldn't have gone this route.Desired Settlement: I would prefer to be delivered the product I ordered but not if it's going to take months on end. A refund would suffice as well if product is out of stock or back ordered. Also, a sincere apology would be nice at this point. We're a military family of four on one income, if I order something for my children with my husband's hard earned money, I better get it or at least have some communication flowing as to what the hold up is or an estimation of when I'll receive it. Very disappointed with The Children's Place and won't be shopping there in the future and I'll be spreading the word about their bad customer service.

Business

Response:

We are very sorry for the disappointment [redacted] has experienced. A credit ($3.56) will be issued to her [redacted] account for the missing item. We have added points to the rewards account so that [redacted] can redeem a $10.00 off certificate for a future purchase. We appreciate the opportunity to address [redacted] concerns, and sincerely apologize for the inconvenience this has caused.

Review: Received an email stating "all basic denim" was $4.79 after coupon. I went to store and was told that I needed the coupon, which I had and she rang it in and it only took it to $7.99 a pair. I showed her the email and she didn't care and said that is just what it is. I told her the email says all basic denim and even the sign in front of her store said all basic denim is $5.99 not $7.99 or 9.99. My coupon for 20% off should have made it $4.79. She called her manager that said only select styles. I told her the word "all" means ALL. Called customer service who told me I didn't understand the email. I know what the word ALL means! Wouldn't transfer me to a supervisor and instead put me on hold for over 5 minutes until I hung up.Desired Settlement: I would like to get the children's denim for the advertised price

Business

Response:

The Children's Place has several style jeans, such as: skinny jeans, bootcut jeans, straight jeans, utility jeans, basic jeans, etc. The jeans that are currently on sale in-stores for $4.79 with the 20% off discount are our basic style jeans. We have attached a screen-shot with different style jeans for your reference. If a pair was selected that is not our basic style jeans, the price would not ring up at $4.79. As [redacted] mentioned, our promotional email did indicate all “basic denim” was included in this offer. We sincerely apologize for any confusion or inconvenience this may have caused [redacted] We have added points to [redacted] account, which makes her eligible for a $20.00 rewards certificate. This certificate can be redeemed on a future in-store or online purchase. We hope [redacted] gives us the opportunity to earn her trust and loyalty again. Thank you for shopping at The Children's Place.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:You say the "Basic" denim is a style like straight, bootcut, etc; however, the sign above all the jeans says Basic Denim $9.99. So if Basic denim was on sale for $4.79 then all of those jeans are labeled as basic. I pointed this out to the sales person and the manager. They did not care and would rather treat me poorly than actually show me any type of customer service. What I want is to purchase the pants for the price advertised. Your facebook page shows that more than just myself was duped by the false advertising and you should make this right and stop tricking people into coming to your store.

Regards,

Business

Response:

Only our basic style was on sale, as the sign indicated. We apologize for the inconvenience this has caused. In addition to the reward points added to the account, we have mailed a $25.00 off coupon that can be redeemed on a future in-store purchase. We appreciate the opportunity to address your concern, and we are sorry for any confusion this has caused.

Review: I have tried to order 2 items from the children's place online site and my order keeps coming back as "order cancelled". I have called the customer service line many time and the first time I was told that if the address even has a space missing or a extra comma it will not match and the order will cancel. I called our visa company and confirmed the address and was told that they are letting the funds go, therefore have not idea why it is cancelling.

The customer service says that they do not know the reason and will pass this to the appropriate department. My order was for $10.13.

The cancelled orders are [redacted]--[redacted]- [redacted]--, [redacted]--.

I have ordered from them before and do not know what is wrong and why it cancels.

I have sent them 2 online reports that say they will get back to me within 24 to 48 hours but I have not heard back from them regarding the resolution to this problem. The online issue numbers are [redacted] and [redacted].

I need to resolve why I cannot place this order, and they do not respond back(Desired Settlement: I would like to be able to place this order and for the price that it was available at that time.

Technical support needs to figure out why this order keeps cancelling.

Business

Response:

When an online order is placed, it is verified by our Loss Prevention Team, who ensures the order meets all of our criteria for order placement. If an order does not meet one or more of our rules for online processing, the order is cancelled. This is the case with all of Ms. [redacted]’s orders. For security purposes, we cannot disclose our rules as these are set in place to prevent online fraud and identity theft. Our systems detected several red flags with Ms. [redacted]’s orders. Regretfully, we are not able to process these orders. We explained this information to Ms. [redacted] on February 7, 2014 by phone and have also followed up via email. If the orders do not meet our security guidelines, they will continue to be cancelled. We asked Ms. [redacted] that she shop in our retail store locations and offered a discount coupon that can be used on her next visit. Thank you

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Children's Place keeps telling me that they have offered me a coupon and would like me to shop at the stores only. I have called there resolution line to solve my online problem and have explained my whole situation of why I don't need there in-store coupon at this time. We are a expat family in panama city and my husband works for a large multinational company here. There is no children's place here. The other

moms I speak to from the U.S. here have no problem ordering from here. I explained to the resolution department that last year we had a robbery at our home and we reported all our cards that were stolen.

I used to shop at the [redacted] shopping plaza when in Cincinnati, however at this time I need to be able to shop online for the next 2 years. I know the sizing and like the jeans for my children. I don't know why

they will not help me with these red flags they are getting probably because of our robbery. I have been on the phone with [redacted] at 1-[redacted] ext. [redacted] and she did a 3 way call with the credit company to verify my account information because she kept telling me that the address is not matching correctly. They have all my information and have been on the line with me and the credit card company.

I'm sure if their CEO knew that instead of helping me fix this problem they would just like 2 years of business to stop, he would offer to help. What red flags??? You have my situation, my credit card information which I verified with your resolution dept. What else do they need from me to correct this situation.

Regards,

Business

Response:

As mentioned on our initial response, Ms. [redacted]’s orders do not meet our security guidelines for order processing. If an order does not meet our requirements, the order is cancelled by our Loss Prevention team. We offered courtesy coupons so that Ms. [redacted] can shop in our stores when in the United States. At this time, we cannot guarantee that future orders will be fulfilled as they have to meet all of our security rules and guidelines. We sincerely apologize for the inconvenience this has caused.

Review: I placed an order for Christmas not sure of the date, but it was right after Thanksgiving I have been waiting for the delivery, so I went to Children's website to check the order status and there was nothing showing of my order, but I was charged the amount to my [redacted] card with [redacted]. I called Children's and waited for 32 minutes before a female answered which was hard to understand her, she told me the order was in transit, then I checked with [redacted] and there is no record of it. I went to their [redacted] page and found many other complaints so I left a post of my problem, I don't need their run around I want to get my grandson's clothes that I order and their easy way out will be ( MAYBE a refund.) I also sent about three email to them and I got the same come back it might take up to five days till they get back to me.Desired Settlement: I want Children's place to find my order if I was charged then they know what I ordered, I want it before Christmas. Boys X large I don't have an order number but Children's gave me this number [redacted] I want a settlement of some sort.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Hi, I sent a complaint concerning an order that I didn’t received from The Children’s Place and I want to let you know it has arrived, so now my complaint can be extracted. Sorry, [redacted]

Review: Purchased online 11/11/13 with discount code, when the transaction finalized, the discount code had not been applied. Emailed customer service to resolve, they refused to refund the difference. When the order was received I attempted to return it immediately to a local Childrens Place store (Hurst,TX) for credit based on their poor customer service. The associate refused the return for online merchandise but told me that there was no charge to send the merchandise back with the label provided with my invoice. I took it to the post office, and the post office said no postage was included by the company. Called the customer service number for Children's Place twice, holding for 15 minutes each time to talk to someone only to be disconnected without a rep ever answering the call. Their online customer service has been emailed twice with no response other than an automated "this will be sent to escalations" response. I want a refund for the purchase amount as well as return shipping costs, since a representative of their company told me there was no shipping fee on the customer's part.Desired Settlement: $48.54 refund plus any shipping fees to return merchandise

Business

Response:

We spoke with Ms. [redacted] and offered a UPS pre-paid label so the items can be returned at no cost to her. We also offered a 30% off code and a free shipping code that can be redeemed on a future online order for the inconvenience this has caused. Thank you

Review: I returned items bought online on Dec 7, 13. Return has been processed according to company but I have not received the funds to date.I accidentally placed a duplicate order at the childrensplace.com on November 29, 2013I at first tried to reverse the order twice before it was delivered without success. Since the order was supposed to have been cancelled per my request but was not, the company agreed to send a return label free of charge, but I never received the return label. I then returned the items to the store on December 7, 2014 and have a receipt that shows that I should have been given a full refund for the items.I spoke with the company via phone on December 14, 2013 and was told by a manager named Janice that they processed my return with transaction ID 294688 and issued a refund on December 17, 2013 at 8:01 am and that this should have been reflected on my PayPal account no later than December 20, 2013, but to date I still have not received the refund. I called the company again on January 14, 2014 and was told this same information by [redacted], who promised to research what happened to my refund and would contact me with further information but I have yet to hear from her.I tried to dispute this purchase with Paypal (Case [redacted] who initially found that I was due a refund. However, when they contacted The Children's Place to verify that the items had been returned, the company told Paypal that they had no evidence that I had returned the items despite the fact that all of the information I stated above is on file with The Children's Place under my case number, which is 1790472.I am appalled by the way I have been treated by this company as a loyal customer and by the fact that no one seems to care that my refund has been mishandles, and more than 30 days after my return I still have not been refunded my money.Desired Settlement: I would like a full refund for the merchandise I returned. I have Paypal and bank statements showing that my refund was never received despite the fact that I have an itemized receipt that shows that the items were indeed returned.

Business

Response:

A dispute was opened with Pay-Pal, which prevented us from issuing a refund to the customer's account. However, we have requested a refund check for the order total, and have also added an additional $25.00 for the inconvenience this has caused to [redacted] We notified the customer by phone and she is aware the check will be mailed via expedited service. Thank you

Review: My daughter received a baby gift after realized the security tag was still on it, I went to my local children's place to have it removed and they told me they can't take it off because they don't use the same type, and to take it back where it was purchased, I live in levittown ny, it was purchased in Oceanside ny, my daughter lives in Hoboken NJ, and she doesn't drive, I work a full time job, and have a disabled husband and can't be going all over creation to have this removed which was the stores error to start with, how can I have this rectified , I also asked for a refund, I did have the receipt they refused, told me they couldn't take it backDesired Settlement: Want security tag removed without me having to drive all over creation

Business

Response:

We have offered Ms. L[redacted] a UPS pre-paid label via email, so the item can be returned to our corporate office at no cost to her. Once we receive the item, the sensor tag will be removed and promptly be shipped back to her. For the inconvenience this has caused, we have also mailed a $10.00 in-store coupon that can be redeemed on her next in-store purchase. Thank you

Review: This is my 2nd terrible experience with customer service at www.childrensplace.com. The 1st time they sent my package to the wrong address resulting in me having to drive the package an hour and a half away in order to get it where it needed to be on time. The only help their CSR offered was for me to send the package back and they would send a new package to the correct address. How does that help when the new package wouldn't arrive on time? Then they offered me an insultingly low discount to get me to spend more $ at their stores! Does that pay for my gas? This time I have wasted probably 3+ hours holding on the phone to speak with a person who could answer my questions because they couldn't answer my question online. Their phone system is horrendous if you actually need to speak with someone. It takes a ridiculously long time to get through to a person. Then I had to wrestle the tracking number out of the CSR who then lied to me and told me my package would arrive today (which it did not). Then the guy hung up on me! After multiple attempts to get through again I was told my package may or may not arrive and they could do nothing until either happened. So finally I asked to speak to a manager thinking they would empathize and offer me something, anything. They only offered me to refund my $ once they have gotten the package back. So actually they offered me NOTHING for the aggravation, the rudeness of their customer "service" rep, the hours lost holding on the phone or the condescension from the manager[redacted]. He smirkily asked me what I wanted. I said at the least I wanted a refund, a promo code for a % off in store (so I could let me sis in law use it) and I wanted my reward points returned so that I could give them away to my sis in law. He offered a measly 25% off, online only, (since I wasn't going to be using it) with absolutely no attempt to make amends or retain my patronage. He offered nothing to make up for the poor service, hours wasted, frustration.Doubt I'll get $ back!Desired Settlement: If I was in their shoes, the LEAST I would do is overnight a new shipment at no cost to the customer, refund half the purchase price for the aggravation and terrible customer service and I'd apologize SINCERELY and offer at least half off a purchase in store (since can't ship correctly) to attempt to retain my business. I'm sure that won't happen considering the way manager [redacted] handled the situation. Not his fault and all. Must be nice to have so much business to afford to lose mine.

Business

Response:

Although the customer's package is still in transit and may still be delivered, we have submitted a refund request to the original form of payment for this lost order. We have also added an additional 1,000 points to her rewards account (1,000 points were previously added per her request on 12/12/2013) allowing her to redeem a $10.00 rewards certificate that can be used in-store or online. We have mailed a 25% off coupon that can be used in-store (this is the maximum percentage available to use in store) and we have also provided her with a 40% off code that can be used online. (40% is the highest code available for online purchases). We hope this satisfies the customer's concerns and that she allow us to earn her trust and loyalty. Thank you

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I ordered some clothing online from the Children's Place website back in April of 2013 (over $200 in merchandise). The address on file was an old address, and the billing address was also old, but for some reason, the order still went through. I'm not exactly sure why you even need to request a billing address if that address does not even match the address on file for the credit card. So after the package was supposedly delivered, I went to the old address to speak to the lady who lives there now, she is actually a friend of mine and my old landlord. She said that there was never any package delivered to that address on the date specified from the UPS tracking information. After getting the run around from both The Children's Place and UPS for 2 months, I was eventually told that there was nothing that could be done because they had 'proof of delivery', which I found out is a statement from the truck driver saying 'yeah, it was delivered'. At this point it's taken so long for the investigation by The Children's Place to come to a close, that it'd be unreasonable to file a police report for stolen goods.Desired Settlement: I'd like a store credit for $210.05, to replace the merchandise that went missing.

Business

Response:

The online order was delivered to the address selected by the customer at the time of order placement. When placing an online order, the system will ask to verify the billing and shipping address before submitting the order. In addition, a confirmation email is sent immediately after placing the order that includes billing and shipping information. Once the customer notified us that the address selected was an old address, we asked UPS to attempt to obtain her order. UPS attempted to retrieve the package several times from the delivered address, but was unsuccessful. As a goodwill gesture, we have offered $100.00 gift card in addition to a 25% off webcode and free shipping code, so that a new online order can be placed. We have also asked that she remove any incorrect addresses from her online address book to prevent this from happening again in the future. Thank you

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

However, I have yet to receive any gift cards or web codes. So we'll just have to wait and see if I actually get said items. I'm a little hesitant to actually believe that anything will be correctly sent to me.

Regards,

Review: This company never sent my order out. I have called several times and emailed and finally I received about 10 days ago an email that I would receive a refund. I have yet to get my money back. This has been the worst experience I ever had with online ordering. I just want my money back so I can cut ties with this company.Desired Settlement: I just want my hard earned money back. My husband and I struggle to pay our bills and it was a tremendous sacrifice to buy these clothes for our children and a tremendous let down when our girls had to go start school with clothes from the previous year. You ruined a first time experience my kindergarten daughter. I will never do business with you again.

Business

Response:

We are sorry for the disappointment Ms. [redacted] has experienced. Online order # [redacted] could not be delivered by the carrier because of an incomplete address. A refund for the order total ($62.96) was issued to the original form of payment on August 20, 2015. Credits can take 3 to 5 business days to post depending on the financial institution. We are sorry for the inconvenience this has caused and hope Ms. [redacted] gives us an opportunity to earn her trust and loyalty again.

Review: I placed an order at children's place, order # [redacted] and [redacted] in December of 2013. I returned several of the items via [redacted] and had to pay for return shipping. Upon checking the refund received, I did not receive credit for all of my items that were returned. I sent several emails to the corporate office and was given reassurance that a credit was due to me for my purchase. To this day I have never received my refund and I am a very dissatisfied customer. This is very poor customer service and my issue should have been addressed a long time ago. Below are the case numbers I was provided when the emails were sent.

[redacted]- Was promised a $29.14 and $9.20 refund.

[redacted]Desired Settlement: I would like a sincere apology from the company and a refund.

Business

Response:

The Children’s Place processed credits for the items received in our warehouse for both online orders. Ms. [redacted] later contacted us as she mentioned she was missing refunds for several items. We offered a courtesy refund for these items in form of a gift card. The gift card in the amount of $38.34 was mailed to Ms. [redacted] on May 19, 2014. This gift card was redeemed on July 2014. At this time, no further credit or refund is due. We apologize for any confusion or inconvenience this has caused.

Review: My sons father bought him clothes, they were to big for him so with the tags still on I tried to exchange them for sizes that fit, the lady at the store told she couldn't that I had to call their 3rd party return handler so I did, they told me they could do nothing but I could try again in 180 days when then store only allows for 45 day returns. I then called the corporate office and they wouldn't let me exchange them either, they said I could mail the clothes back to them and they would send me a gift card BUT if the package was lost then oh well. There return and exchange policy says without the original receipt and tags on the clothes they have the right to limit the exchange, but they aren't allowing it at all unless I pay to mail it back. All I want to do is take the clothes I have that are brand new with tags on and exchange them for clothes that fit!Desired Settlement: Allow me to exchange these clothes and change their policy for people who have tags on the clothes allow them to exchange, maybe not refund money but at least let them exchange.

Business

Response:

We offered [redacted] a UPS pre-paid label so the items can be returned to our corporate office. The items can be tracked with the UPS tracking number provided via email. Once the items arrive, a gift card will be issued for the merchandise which can be redeemed in store or online. Thank you

Review: I made the following order from The Children's Place online. My order arrived in a timely manner, but two pants were missing. I used the "contact us" option on the website to complain about not receiving the pants, and asking if they could please send it. I got a form response saying they would get back to me, then another asking for the UPC code for the pants. I sent it. Nothing happens. I go to Contact Us on the website again and do the whole thing over. Same thing happens. I am more frustrated now so I contact again and this time ask for a refund for the two missing pants. Same responses. Frustrated, I called the number in the email twice. I am deaf so I used relay service. Attaching phone conversation and order to this complaint so you can see it.Desired Settlement: First I wanted the two pants replaced...but now I'm so angry and frustrated I want a refund.

Business

Response:

We are very sorry for the disappointment Ms. [redacted] has experienced. A refund was issued to the customer’s account for the full cost of the missing pants; this credit was processed on August 28, 2015. The credit can take 3 to 5 business days to post to the account depending on the financial institution. We have also mailed a $25.00 gift card in hopes that Ms. [redacted] gives us another opportunity to earn her trust and loyalty. We sincerely apologize for the inconvenience this has caused. Please let us know if we can be of further assistance.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: An order I placed on 5/18/15 was not received.

On 5/18/15 I placed an order with the children's place for $197.94. The order shows as delivered on 5/21/15. It said it was signed by [redacted]. There is no [redacted] in my household. I checked with all my neighbors and none of them have the merchandise. I contacted the the children's place via email on on 5/22/15. I received an email yesterday stating they contacted ups and ups stated it was delivered. If the package was delivered it was delivered to the wrong person and I explained this to the children's place. I called them today and got the complete run around and was treated very rudely by staff and experienced extremely long wait times.Desired Settlement: I would like a refund and an apology for the poor customer service.

Business

Response:

We are sorry for the disappointment you experienced. Our records indicate the order was delivered to the address selected at the time the order was placed. UPS has confirmed the delivery and provided signature proof, which shows the same person who signed for this package has signed for previous orders at this same location. We have attached the confirmation for your records. We sincerely apologize for the inconvenience this has caused.

Consumer

Response:

I am rejecting this response because:It is clear by looking at those signatures that none of them are the same. They are all scribble and none of then look alike. They don't even look like [redacted]. This is unacceptable and something needs to be done to rectify this matter. I had another pacakage that was supposed to be delivered the same day and I'm experiencing the same issue. Those signatures aren't even legible.

Business

Response:

UPS has confirmed the order was delivered to the correct apartment number, which is apartment 7A. UPS also confirmed the person who accepted this order, has received and signed for orders delivered at this location in the past. We suggest opening a charge dispute with the financial institution. We sincerely apologize for the inconvenience this has caused. As a token of our appreciation, we have emailed the customer a 40% off code that can be used on a future online order.

Review: I made a purchase online via paypal and returned 2 of the items in store due to sizing issues. I have called the headquarters and told them I have not received my refund and was told they were looking into it. I called paypal to investigate and they provided Paypal with an internal transaction number, but still did not issue the refund. It is only $14.40 and I spent far more than that in the store that day. They simply could have allowed an exchange, but insisted it go back to paypal, which they apparently do not know how to complete a refund via paypal.Desired Settlement: I want my $14.40 back. I do not care if they give me back my merchandise, give me a gift card, figure out how to give it back via paypal, or walk it to my door. I will not rest until I have my money. I have literally been robbed and this was becoming one of my favorite stores again, now that my daughter is fitting back into the styles. This is completely unacceptable and the store manager has no idea how to resolve it so it needs to be done at a corporate level.

Business

Response:

We contacted Ms. [redacted] and apologized that the refund has not yet posted to her Pay-Pal account. We requested a gift card refund and added additional funds due to the inconvenience this caused. We asked that she allow 3-5 days for the gift card to arrive. Please let us know if we can be of further assistance. Thank you

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I ordered school uniform online on August 22nd order[redacted] for $114.13. However when I received my daughters uniforms they were to small. I had to return part of the uniforms in the store and the long sleeves uniforms shirts I had to send back to the returns department. I sent five long sleeves girls uniform shirts back to the return department. However when I received my credit it was for only four shirts. I would like for Childrens Place to issue me a credit for the one long sleeves girls shirt I returned all in one order. I received free shipping and handling for the online order.Desired Settlement: I would like a refund for the one girls uniforms long sleeves shirt I returned in the smae box with the other four shirts.

Business

Response:

Our Distribution Center confirmed four items were received. However, we have requested a courtesy refund for the additional item. We have asked Ms. [redacted] to allow 5-7 business days for the credit ($7.79) to post to the account. We have also added points to her rewards account to make her eligible for a $10.00 rewards certificate for the inconvenience this has caused. We appreciate the opportunity to address her concern. Please let us know if we can be of further assistance. Thank you

Review: I contacted The Children's Place on December 6,2013 about a sweater that I had purchased from their store in September 2013. The sweater had came apart and developed a hole. So, they sent a free return lablel to send it back. I sent the sweater along with a receipt and oringnal tag that was on the sweater. I received an email that they would refund my money along with a case number, which is [redacted], they also agreed to send a check in the amount of $12.60. I never received the check to the day. I called the customer service department several times. I contacted on December 24,2013 and customer service representative said the sent it to the wrong address. I contacted on February 25, 2014 and customer service representative said they mailed the check, but I did not received it. They would mail another one and I should receive it in 3-4 weeks. I contacted customer service departmen again on March 19, 2014 to tell them I never receive the check. So, they said they will mail another check out and I should receive it in 3-4 weeks. I never received a check and I want help retreiving my money from this company.Desired Settlement: I want my settlement to the $12.60. This is the total cost of the sweater.

Business

Response:

We have contacted Ms. [redacted] to apologize and explain a new check has been sent to replace the original one that was lost. We also included a $25.00 coupon that can be redeemed in any of our retail locations for the inconvenience this has caused. The UPS tracking number for the shipment including the replacement check and coupon have been emailed to Ms. [redacted]. We appreciate the opportunity to address Ms. [redacted]’s concerns. Please let us know if we can be of further assistance. Thank you.

Review: I placed an order online and when I tried them on the size was too small. When I originally received my order it came with a shipping receipt for someone else's order. I attempted to make and exchange at one of the sores and was denied because I didn't have a sales receipt. I then called customer service and I was told by them that I could use the order summary receipt I got in my email. When I tried going back the next day they denied me again and told me I had to wait 6 months to try and exchange again and that I wasn't guaranteed they were going to honor my exchange or my request for store credit.Desired Settlement: I would like an exchange for bigger size or a store credit so I can get other items.

Business

Response:

We offered the customer a UPS pre-paid label so the items from order [redacted] can be returned to our warehouse at no cost to her. Once the items are received, a refund in form of a gift card will be issued. Gift cards can be redeemed online or in any of our store locations. We appreciate the opportunity to address the customer's concerns. Please let us know if we can be of further assistance. Thank you

Review: I purchased a jacket in December order number [redacted]. The jacket did not fit my daughter therefore I had to pay out of my pocket to ship the jacket back to children s place. The jacket was marked as received on 12/18/2014 (i had the tracking number). I have been emailing children's place for over 3 weeks requesting a refund and I have not received a refund. I called into their customer service 2 weeks ago and the rep said she would submit a refund request but nothing. Every time I sent them an email through their website they would reply that they have to request additional information from the distribution center but never get back to me. This is bad for business and they lack communication with the customer. I need to know where my refund is without getting the run around. Please help!

See below for tracking link: [redacted]Desired Settlement: Receive a refund for my item that was sent back ASAP!

Business

Response:

We are very sorry for the disappointment Ms. [redacted] experienced. A refund was issued to her MasterCard account ending in [redacted] on January 15, 2015 in the amount of $29.26. The credit will post to the account within 3 to 5 business days depending on the financial institution. As a token of our appreciation, we have added 4000 points to her rewards account, which makes her eligible for a $20.00 rewards certificate. We hope Ms. [redacted] gives us the opportunity to earn her trust and loyalty again. We apologize for the inconvenience this has caused.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.