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The Children's Place

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Reviews Children's Clothing Stores The Children's Place

The Children's Place Reviews (6)

Good morning,   Below please find the response for [redacted]; this complaint was filed by the customer: [redacted].   We are sorry for the disappointment you experienced. Our return policy can be found on the back of the purchase receipt, as well as, online at www.childrensplace.com. Our records indicate the District Store Manager spoke with Ms. [redacted] and explained we cannot override our return policy. However, as a courtesy a $25.00 gift card was offered and mailed to Ms. [redacted] on May 25, 2016. We appreciate the opportunity to address your concern, and apologize for the inconvenience this has caused. Thank you for shopping at The Children’s Place.   Thank you,   [redacted] Customer Care Coordinator

The store the customer went to was the Meadows location 21 meadows Circle Lake Saint Louis, MO 63367. We do not have a [redacted] or [redacted] at our location. The regular retail and outlet stores are different. The outlet stores can not return regular store purchases.

10 Meadows Circle Dr, Lake Saint Louis, MO 63367

I have not been contacted by them, as they are claiming, other than their original letter. However, the Credit Report entry shows "Inquiry" so they have fixed it. Thanks for your help.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.  You did eventually issue a refund but you realize that if you would've just responded to my emails to my inquiries in a timely manner we could've avoided all of this instead you chose to ignore me hoping that I would go away but I am glad that you've issued the refund 
Regards,
[redacted]

Review: Received duplicate items for son's bday and went to exchange them. I had gift receipt for some but not all. Was told I could only exchange 4 exact items without receipt. I explained that I received multiples of same items which is why I wanted to exchange. [redacted] was dismissive and handed me card to call customer service hotline. Recording on hotline indicated that returns without receipt could he done,but store credit would be issued. I Spoke to [redacted] who explained recording was outdated and I had to mail items back and they would process and mail a credit which could only be redeemed in store. I asked how long process would take and was told 4 weeks or more. I explained by the time items would be received and processed, items would probably be considerably marked down. [redacted] agreed and stated oh well, this is their policy. After some pleading, they did agree to send me a return shipping label so I won't incur that fee, but I still have to purchase packaging to ship it in. I don't think it's fair to have to pay to mail it, and to lose money on items when it was a week later that I attempted to exchange the items.Desired Settlement: I would like to receive a credit for the actual amount paid for the items and not be penalized because I was not given a gift receipt.

Consumer

Response:

At this time, I have not been contacted by The Children's Place regarding complaint ID [redacted].

Sincerely,

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Description: CHILDRENS & INFANTS WEAR-RETAIL

Address: 12501 N Mainstreet # 360, Rancho Cucamonga, California, United States, 91739-8889

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