The Chimney Master

Good Morning - The corporate office received word of the cancel request from [redacted] yesterday morning The Communications department sent the cancel and refund request to accounting same day The refund processing time is typically 2-weeks, however I have asked that we try to expedite to the advertiser if possibleThank you,

As an affiliate publisher for Stars & Stripes, MARCOA prides itself in upholding the long-standing traditions of this iconic news source for the men and women of the United States Military The circumstances surrounding the publication at Fort Gordon came as a complete surprise to both
MARCOA and the customer affected and it is important to note the issue was not intentionally caused by either The minute new information surfaced about on base distribution permission, MARCOA immediately informed the customer. Being very sensitive to customer’s business in the local community and wanting to assist in every way possible, MARCOA subsequently worked over a 2-month period to remedy the situation and to reimburse all reasonable and expected expenses. This included amending the original agreement whereby MARCOA (1) waived all future fees even though the paper was still going to be distributed in the local community (an original value of $62,for the base year), (2) paid the customer $5,for incurred expenses ($1,on 2/16/and $3,on 4/3/17), and (3) is creating print ready files for the customer free of charge for one year valued at $per week for weeks = $12,480. Both parties agreed in February that this would resolve the issue amicably The date the problem occurred as stated by the customer was 2/6/17. MARCOA, without delay worked with the customer and had the amended agreement negotiated and signed by both parties on 2/10/ Regarding the customer claim that the purchase price was $5,000, it was actually $2,per the original agreement Regarding the customer claim that they were not reimbursed for refurbished boxes, MARCOA repeatedly requested invoices from the customer so payment could be made and no invoice was ever sent Multiple calls have been made to the customer once the Revdex.com complaint was filed. All calls and emails have not been returned and the voicemail box is full, not receiving messages MARCOA believes the customer is in breach of the amended contract that states “either party may terminate for good cause.” The customer in this case signed an agreement and has accepted monetary consideration for more than 50% of the agreement timeframe yet continues to defame MARCOA publicly. This may constitute “good cause” and MARCOA believes it is within its right to terminate the amended contract however it is seeking a legal opinion prior to moving forward. In the meantime, MARCOA will continue to honor the amended contract as agreed to by both parties /att: Original agreement Amended agreement Transaction payment log

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.? I will wait? for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

As an affiliate publisher for Stars & Stripes, MARCOA prides itself in upholding the long-standing traditions of this iconic news source for the men and women of the United States Military? The circumstances surrounding the publication at Fort Gordon came as a complete surprise to both
MARCOA and the customer affected and it is important to note the issue was not intentionally caused by either? The minute new information surfaced about on base distribution permission, MARCOA immediately informed the customer.? Being very sensitive to customer’s business in the local community and wanting to assist in every way possible, MARCOA subsequently worked over a 2-month period to remedy the situation and to reimburse all reasonable and expected expenses.? This included amending the original agreement whereby MARCOA (1) waived all future fees even though the paper was still going to be distributed in the local community (an original value of $62,for the base year), (2) paid the customer $5,for incurred expenses ($1,on 2/16/and $3,on 4/3/17), and (3) is creating print ready files for the customer free of charge for one year valued at $per week for weeks = $12,480.? Both parties agreed in February that this would resolve the issue amicably? The date the problem occurred as stated by the customer was 2/6/17.? MARCOA, without delay worked with the customer and had the amended agreement negotiated and signed by both parties on 2/10/? Regarding the customer claim that the purchase price was $5,000, it was actually $2,per the original agreement? Regarding the customer claim that they were not reimbursed for refurbished boxes, MARCOA repeatedly requested invoices from the customer so payment could be made and no invoice was ever sent? Multiple calls have been made to the customer once the Revdex.com complaint was filed.? All calls and emails have not been returned and the voicemail box is full, not receiving messages? MARCOA believes the customer is in breach of the amended contract that states “either party may terminate for good cause.”? The customer in this case signed an agreement and has accepted monetary consideration for more than 50% of the agreement timeframe yet continues to defame MARCOA publicly.? This may constitute “good cause” and MARCOA believes it is within its right to terminate the amended contract however it is seeking a legal opinion prior to moving forward.? In the meantime, MARCOA will continue to honor the amended contract as agreed to by both parties? /att:? ? ? ? ? ? Original agreement Amended agreement Transaction payment log

Good Morning - The corporate office received word of the cancel request from [redacted] yesterday morning.? The Communications department sent the cancel and refund request to accounting same day.? The refund processing time is typically 2-weeks, however I have asked that we try to expedite
to the advertiser if possible.? Thank you,

Good Morning - The corporate office received word of the cancel request from [redacted] yesterday morning.  The Communications department sent the cancel and refund request to accounting same day.  The refund processing time is typically 2-3 weeks, however I have asked that we try to expedite...

to the advertiser if possible. Thank you,