The Chopstick

Review: On 7/29/2014 I went on line to order from there list food , and called them to place the order , and I wrote down the prices shown on the internet under there web arrived at the business to pick up my food they price as shown on there internet was not what they added up too there charges were telling why there higher than they charge me at there business, I Spock to there cashier asked why there were charging me $36.13 , because what I add up was shown from the internet site as 23.45 cent . they stated that there web site was not their but I hat there told them it has your name and phone number and address on there site . I person I talked too stated that web page was not there site , as he stated he was the owner , I told him he need to update there price, because that cheating the customer who order from his web pages, he said he did not care I told him I will report him. I just want my different from he charge me. Can you help.Desired Settlement: refund the different from the web site to there business charges on site.

Business

Response:

Thank you for your letter dated August 1, 2014. According to your letter, a customer named [redacted] lodged a complaint with your organization alleging that he was charged a different price for his order than those listed on a website. Apparently, Mr. [redacted] went to [redacted] and ordered off a 2006 menu.

First, the owners of The Chopstick do not have any relationship, business, legal, or otherwise, with the operators of www.dineries.com We did not authorize or submit the menu that is shown on the website. We did not even know the website existed until you brought it to our attention. We will contact the operators of [redacted] directly to request that they remove our old menu from their website.

Second, the owners of The Chopstick always reserve the right to change their menu. In this particular case, the menu at issue is from 2006, more than eight years ago! Even with low inflation, it is reasonable to assume that prices will increase over that timeframe. It is unfortunate that Mr. [redacted] believes he was cheated and we hope this incident will not dissuade him from patronizing The chopstick in the future.

In the future, the owners of The Chopstick kindly suggest that customers ask for the total price at the time they place their phone order. This will prevent any misunderstanding.